FentyBeauty Reviews 319

Have dealt with them twice where their customer service is the absolute worst. First of all, they don't pick up their phones so good luck trying to reach out. Second, their emails will just disappoint you. They only respond to emails with words, not solutions. You're better off reaching out to your bank to dispute a charge when they've messed up.

My order did not turn up, parcel tracking link did not work. No response from customer services

Received my order did Not receive my free gift (no code required) Also purchased thicc eye cream, turned at least 100 times to no avail. No product produced called cust svc spoke with Graylyn who was rude and not helpful! Graylyn KEPT telling me to go to the website to return my self when informing her I was having trouble she still insisted to make the return myself and also wasn’t helpful with the free offer! I have been a customer for several years purchasing hundreds of not thousands $ in product old customer service was excellent this new service is the worst! Makes me not want to buy from Fenty in the future! Terrible service Fenty just terrible!!!!!

Customer service is terrible! They started a sale one day after I placed my order for 30% off. I asked for them to apply it to my order and they said no because the sale started yesterday and I didn't place my order yesterday. No duh that is why I am reaching out. They also can't cancel once the order has been placed so you are screwed and they make you return it and the sale will probably be over by the time I receive my items and try to return lol what a joke. Also, their products are make super cheap because a bunch of the containers and bottles like my lipstick and the fat water broke or arrived broken. Don't shop here it is over hyped.

Where’s my order. No responses. Give me my refund

I ordered some make up items 3 weeks ago I wanted them to update my make up bag before a wedding next week. But they haven’t even been dispatched yet. The last update was the 2nd of October, it’s now five days later and nothings been changed. I’ve emailed customer services twice but no response. I didn’t realise these products were coming from New Jersey to UK, at this stage I don’t care if the make up is good or not. I’ll never buy from them again, for the same price I could’ve gone to boots in the High Street and got the same items , more fool me for going on their actual website, thinking it would be better. This brand is all fur coat and no knickers. Avoid avoid avoid

Ordered on the 26th of September-nothing, no sign of package . Customer service is complete silence
& at this point they are to be considered money thieves.

Customer service does not exist,
Avoid ordering from the website, there's no updates. Payment taken on 25th of September, website claims it takes 4 days to pack your order for shipping. Still waiting for confirmation. Messaged customer service 4 times now, they keep saying I should get a reply really soon. Last time I've messaged asking how to go about cancelling my order, just got sent a link to fenty/returns website and case closed. From what I'm seeing here they must be dealing with a lot of complaints atm. But still awaiting reply to the first one from 3days ago. Wish I just went to the shop, really not worth it.

I rlly like the product but after reordering in the sale 13 days ago it still hasn’t arrived!! I’ve also emailed customer service but no reply. Checked the global-e tracking - Why has it been in transit for a whole week?

Very poor communication. No tracking available, customer service simply does not reply to your email enquiries. I am still waiting after a week to know where my order is even though payment taken! Would not use website again after this - better to go into boots to buy in person. AVOID ordering from the website in UK as its TERRIBLE SERVICE!

Where is my order? Will you please reply?

Ordered over 12 days ago and nothing. Won’t respond to emails! Ridiculous. Avoid

Amazing!! I love Eaze drop skin tint, lip gloss, bronzer, contour stick. All my Fenty products perform fantastically. Definitely, no 1 for brown girls.

Poor application of foundation and concealer, assistant clearly not interested in her job and did not offer any advice or helpful hints. The makeup was so poorly applied,it has given me a negative impression of the brand which is sad.

I was so excited to start using my Fenty products. I got the cookies and cream mask and the fat water toner Serum. The serum burnt the skin off of the side of my face and my neck. For the past four days all I’ve done is explain to people what happened to my neck and face!!
However, I love the cherry treat conditioning oil and I love the plush puddin lip mask. I would give both of those five stars. I also love the clear gloss. By mistake I put the order through twice now I’m stuck with this toner that I’m afraid to use. I would highly recommend buying small sample sizes before you waste your money on large purchases just to see how you react to the product.

I did read these reviews after my first purchase and was a little scared. When my first package did arrive, it was 2 weeks after I placed the order. The Fenty Beauty website didn't really update from the Processing status until the item was actually delivered. However, I ordered again first after I received my first delivery and it worked perfectly. The website updated, I received update emails and my package arrived in exactly 7 days. This was an international order.

Thank you Fenty for making my shopping experience so smooth and easy and speedy delivery . Love all the products ❤️

Awful. Ordered and took my money. No dispatch after 10 days. Chased to find out what was happening. No reply. Suddenly order was cancelled and refunded without request after 2 weeks. Item was due to be a birthday gift. Wouldn’t advise anyone to order from here

I wish I read all these reviews before I place an order. The customer service is absolutely disgusting. First of all, super unfriendly website where I purchased more than £100 worth of products to get a cute purple bag but after clicking “add” it turns out you need to click extra button to add it properly. Then I wanted to cancel my order in order to reorder everything and this biach “Michelle M” said something like it’s not populated in our system yet so “cannot do anything right now” and the b.s. of “cancellation is a courtesy” and mean what the fk? So if I ask a vendor to cancel my order I’m asking for an extra favor?! Is this person fk educated or not? Then they ended the chat even I said “I’m not finished”. Ofc I left a bad review but I’m pretty sure nothing will be done about it. LAST TIME BUYING THEIR PRODUCTS!!!

Let me tell you, my daughter put me on this line of cosmetics and I simply adore it! She bought me some time ago a beautiful red lipstick and it feels so light on my lips! It smudges a little bit but it doesn't bother me at all because I take it everywhere with me in my purse! 😜 I also have the face primer and it sits so nicely on my mature skin! Highly recommend it! Have a beautiful day everyone! 😄🤗😎

I rarely leave reviews but I wanted to because I am blown away by theFat Water toner. I have been struggling with my skin for the last 6 months - I use expensive products but my skin wasn't absorbing any moisture. I ended up with chronic tiny bumps, dry patches and break outs which had really knocked my confidence.
Having done some research I realised I needed to add a toner to my skincare routine for my skin to absorbe moisture from my moisturiser.
I went to Boots to pick up one and this was in front of me so I grabbed one. I am over the moon. The difference in my skin is night an day. I am two weeks in and my skin is glowing, way less break outs and very plump!
I also wanted to respond to the 1 star review below mine refferenceing some dangerous ingredients. I have taken a look at the ingredients in my Fat Water and there aren't any of the bad ingredients that are listed in the review. Thank god!
Thank you Fenty for this game changing toner from a very happy 37year old!