Fergusons Removals Reviews 

136
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process stress-free. Many people highlight the outstanding service, noting the efficiency, care with belongings, and the team's willingness to go above and beyond. Reviewers frequently mention the excellent communication from initial contact through to the completion of the move, with queries addressed promptly. However, some people mentioned minor issues such as underestimation of the move's size, leading to items being packed more tightly, and a lack of prior information about new build properties, requiring improvisation for floor protection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, consistently reporting a first-class and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Ferguson’s in the past and yet again they did not let us down from start to finish the whole move went without any itches, the team on the two days were excellent 👍, some of our items... See more

Rated 5 out of 5 stars

Using Fergusons was one of my best decisions. The whole experience with them was brilliant from beginning to end. My entire house contents went into storage with them for three months and was carefu... See more

Rated 5 out of 5 stars

Ryan & cohort were an amazing crew! From booking with Harriet and Steven to finally getting moved in today was fantastic. The crew were fantastic, went above and beyond despite a few delays. So fast,... See more

Rated 5 out of 5 stars

From initial contact to the actual completion of the move, the staff at Fergusons did everything they could to take the stress out of a trying time. Steven is great, the office staff are excellent and... See more


Company details

  1. Moving and Storage Service

Written by the company

A family run removals & storage firm established in 1926 specialising in domestic & commercial moves and unique storage solutions to suit you and your needs. If you're looking to move home or just declutter give us a ring and we will be more than happy to help tailor an approach specifically for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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No recent history of asking for reviews

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4.8

All reviews

(136)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Five Star Service

Fergusons provided a first class service from start to finish.
It was a very trying day after a very late exchange but the crew were absolute stars. It was ridiculously late by the time they got finished but did everything with a smile and cheery chat. So impressed with them and I can’t praise the lads enough.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Sergy and Ryan moved us today

Sergy and Ryan moved us today. Top class crack, the hardest grafters. Nothing was too much and they made a very stressful few weeks much more bearable. The day went the smoothest it possibly could of!
Fergusons were great at fitting us in at short notice as well, and a really good price!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent crew

Excellent crew. Nothing too much for them. Made our move easy and stress free. Respectful of the property. Reasonably priced.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Move from big house to bungalow

We chose Fergusons Removals recently for a house move.  Everything went smoothly.  Ryan and Sergei were good humoured and efficient and got the job done with no fuss. Well done guys and thank you.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish
We highly recommend Ferguson’s they made our move run smoothly and professionally with lots of humour thrown in the guys were a pleasure to have around
Niaomi and Stephen were regularly in touch from the beginning to end to oversee all went smoothly. Fantastic team !

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fergusons made my move so easy and stress-free

Choosing to move with Fergusons was the best decision I made. From start to finish I felt supported and the whole process was so much easier than I anticipated. Naomi offered continuous support and made sure that everything ran smoothly. Liam was so professional and made it all look effortless. I am so grateful to Fergusons for taking all of the stress away and making it the easiest move I have ever experienced.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Ryan, George and Nathan did an amazing job at moving all my household possessions into the storage facility ( Fergy space). Great group of guys and everything went smoothly- carnt recommended them enough. Reasonable price also 😁. One happy customer.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Moving home is normally stressful…

Moving home is a horrifically stressful time. You struggle to sleep on the nights leading up to the 'big' day worried in case things go wrong.
We needn't have worried, the huge purpose built removal truck rolled up bang on time, the three removal guys, Ryan Sergey and Liam introduced themselves, the lads quickly put us at ease and carried out their work with good humour, care and efficiency. They looked at the job to plan the sequence, then carefully and methodically removed our belongings to the truck.
We had forgotten to pack a few things and there were items we had been using up to that morning. Not a problem, they produced boxes and tape and they were quickly packed for us.
Two great features of the Fergy service is that they dissemble bed frames etc, transport them, then reassemble them for you. They also bring hanger rigs, lift all the hanging items in your wardrobes and put them directly in the wardrobes of your new home, and all this is in with your standard price!
This was not an easy move, with heavy objects of woodworking machinery involved, I was impressed to see the manager (Steven) arrive to help with the muscle power and supported the lads with this tricky task, and at both ends of the move.
End result - a large house move done in a day, zero breakages, zero walls marked or damaged and everything delivered exactly where we asked.
I cannot recommend Fergusons enough, professional from start to finish and a first class service.
Whatever you do if moving home, do not skimp on getting the right people for the job, let Fergys take away the stress and enjoy your move.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Moving in Morpeth

Moving house can be stressful so its great when you have an experienced team to handle your move. Our recent re location was great helped by the fantastic team of 3 from Fergusons. They helped us meet a deadline in the evening as well. Over the years we have used them a few times & wouldn't risk anyone else. Would fully recommend these guys

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Please don’t use this company for your…

Please don’t use this company for your removal, if you value your possessions. They broke our dishwasher, cooker, Welsh dresser an wardrobe. I emailed a complaint and asked to claim on the insurance that we paid for and they have just ignored my emails. We are very disappointed and it is going to cost us a fortune to replace these items.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fergusons arrived on time

Fergusons arrived on time, if anything a little early. The 2 guys who attended, Ryan and Sergei, made the stress of leaving our home of 30 years, as easy as it could be.
They worked very very hard indeed, hardly stopping. Nothing was a bother to them. Things we thought were boxed adequately were re boxed where required.
On arrival at our new home they were again, quick and efficient. If they weren't sure where things should go they asked.
We chose Fergusons as they were the only company we asked for a quote, who bothered to come out and see us. All the rest was an AI quote on line.
Stephen was friendly and reassuring.
When (IF) we move again Fergusons will be our 1st choice. (but dont hold your breath)

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. It was 25 degrees the day we moved but the guys just got on with it without complaint. They were very helpful with anything we asked. Would highly recommend!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fergusons Removals - Excellent Service

We recently engaged Fergusons Removals to move our home from Newcastle to Cumbria. The whole process was expertly managed from quotation (which was very competitive) to completion and the removal team were absolutely amazing from start to finish.

Stephen visited to do the quotation and was very friendly & helpful and explained everything that would happen on the 2 day move and promptly answered all our subsequent queries via email and phone.

Stephen, Naomi, Elizabeth and Sophie kept us up to date with the booking, the moving process and the timings for the removal day, even helping us rearrange the plans when the completion date moved out.

For the move itself, Ryan, Craig & Aaron moved us over two days and were amazing - so friendly, good fun and extremely hard working. Nothing was too much trouble for them and they kept smiling over two very long and tiring days.

The entire Fergusons team made the moving process very straightforward and this lifted so much of the stress and pressure from us. We would recommend Fergusons Removals without hesitation and would definitely engage them should we move again in the future. Thanks to everyone who was involved in our move. Gav & Claire

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was great from start to…

Everything was great from start to finish. Ops Manager Stephen was very polite and informative when he came to give the quote. Sophie, Elizabeth and Naomi in the office were very helpful when arranging the packing boxes and sorting out dates of removal and payment.
The removal gang led by Scott, including Paddy, Ryan, Sergey, Aaron, Liam, Christian (and Stephen) were very good, careful with the items and very helpful throughout.
I would definitely recommend Fergusons Removals to anybody. Their cost was also very competitive, and the service was great.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing team- worked so hard…

What an amazing team- worked so hard and quickly. So patient despite having to wait to load and then wait hours for the keys. All furniture put back together exactly as it should’ve been. Would recommend to anyone. Craig, Aron and Liam are an asset to your team.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient!

As ever, (this was the 10th time) Fergusons were excellent. Stephen was efficient, particularly with our late change from move to storage, and made it much less stressful for us oldies! Paddy and Scott were brilliant, extremely careful with our precious belongings (including my 300 vinyl LPs!) They arrived spot on time and were friendly helpful and efficient throughout.
We hope to have them to move us from storage back to our new home. Thank you to all at Fergusons, we recommend them to all our friends and family. Keep up the great work!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you from all my heart!!

Thank you from all my heart!!! If I can rate more than 5 stars I’ll do it without no doubt. The team was amazing , friendly,professional and made our journey less stressful and easier!
Ferguson Removals great company! 🙏🙏🙏
I will recommend to anyone who needs help with their removals!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

From beginning to end...

From going into storage to moving to my new home, I can't fault this company. Excellent facilities, excellent communications and two great teams of removal guys. Also follow up good too. Well done Stephen and his team

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Ryan and Scott were great, lovely guys.

Ryan and Scott were great! Nothing was an issue for them, they were super organised and so professional. Moving from Oxfordshire to Northumberland was a long drive for them but they arrived within 5 minutes of the arranged time and finished exactly when they said they would. Everything is in their capable storage facility and I look forward to seeing them again when they deliver to my new home.

May 29, 2024
Unprompted review

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