Fergusons Removals Reviews 

136
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process stress-free. Many people highlight the outstanding service, noting the efficiency, care with belongings, and the team's willingness to go above and beyond. Reviewers frequently mention the excellent communication from initial contact through to the completion of the move, with queries addressed promptly. However, some people mentioned minor issues such as underestimation of the move's size, leading to items being packed more tightly, and a lack of prior information about new build properties, requiring improvisation for floor protection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, consistently reporting a first-class and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Ferguson’s in the past and yet again they did not let us down from start to finish the whole move went without any itches, the team on the two days were excellent 👍, some of our items... See more

Rated 5 out of 5 stars

Using Fergusons was one of my best decisions. The whole experience with them was brilliant from beginning to end. My entire house contents went into storage with them for three months and was carefu... See more

Rated 5 out of 5 stars

Ryan & cohort were an amazing crew! From booking with Harriet and Steven to finally getting moved in today was fantastic. The crew were fantastic, went above and beyond despite a few delays. So fast,... See more

Rated 5 out of 5 stars

From initial contact to the actual completion of the move, the staff at Fergusons did everything they could to take the stress out of a trying time. Steven is great, the office staff are excellent and... See more


Company details

  1. Moving and Storage Service

Written by the company

A family run removals & storage firm established in 1926 specialising in domestic & commercial moves and unique storage solutions to suit you and your needs. If you're looking to move home or just declutter give us a ring and we will be more than happy to help tailor an approach specifically for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(136)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and careful

Professional and careful
Well I know people don't move house every day. But when you do move, give Fergusons a call. From first contact you get a relaxed professional approach with a real can-do attitude.
I will say they are not the cheapest, but
they are very competativ priced. They care about what they do and do it well. When you put your life in a lorry. Fergusons is the ones to take real care of you.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Moving day

The two lads who moved our belongings into storage for us were fantastic they dismantled everything that had to be done they were efficient and pleasent

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Removal guys were brilliant and nothing was too much trouble for them. Would highly recommend to anyone looking for removal service. Price was excellent too.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fergusons moved us from South Wales to…

Fergusons moved us from South Wales to Cramlington.
We have moved many times. We are both nearly 80 year old.
In all our moves we have found their staff top rate, both efficient, on time, friendly and courteous.
We cannot rate them more than excellent.
We have no hesitation in recommending them to everyone who wants excellence in transporting house contents.
Joan

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service

I was kept well-informed as to the arrangements for my move and those services Ferguson could provide me. On the day of the move the staff arrived in good time, worked studiously and professionally, were polite and asked the right questions and gave good advice and reassurance. They also took great care of my property. Whilst this was not a major movement of property it was organised perfectly and there was no wasted time, I can highly recommend Fergusons for the transportation of your possessions.

April 11, 2024
Unprompted review
Rated 4 out of 5 stars

Our Moving Experience

We have found Ferguson Removals staff to be both professional and friendly. The move from our house into storage for 8 months went smoothly, as did the storage itself. Elizabeth and Stephen have been great throughout. The guys who delivered our things yesterday were quick efficient and so helpful, just like those who packed everything up.
The only blot was the loss of instructions on how to reassemble our day bed. Hopefully they’ll either be found or we’ll manage to work it out.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Paddy, Ryan and Team - 5 star service

Paddy, Ryan and team were absolutely incredible. They went above and beyond in every aspect. from beginning to end they were courteous using our names and being so respectful to our property, new and old. They made what could’ve been a stressful day absolutely brilliant and were a pleasure to work with.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

I moved house yesterday with Fergusons

I moved house yesterday with Fergusons, and cannot speak highly enough of the care and service offered. Ryan led the team of super helpful and friendly guys. Nothing was a problem, everything was wrapped with such care and the whole team were a pleasure to have in my house. I have used Ferguson's for all my moves in the last 30 years, and would NEVER go anywhere else. An outstanding experience - thank you very much.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Moving to Chester le street from Derby

Would recommend this company, very professional, kept us informed right up to and during the removal, loaded on Tuesday and delivered to our new address Wednesday, nothing was to much trouble for the two removal guys, so if you are looking for a great company I would recommend you give Fergusons a call. 👍

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely seamless move

Absolutely seamless move, from the surveyor coming round, the office staff and communication, great set of guys loaded and unloaded everything. Very professional and friendly. A big move, Northumberland to Leeds…fantastic! Highly recommend! Thank you so much!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Big thank you to Dean and Paddy for their hard work relocating me to Beverley. I felt confident that my belongings were in safe hands. Friendly and professional. I have used Fergusons twice in the last 12 yrs and would not hesitate to recommend them.

February 16, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Our whole team are thrilled you enjoyed using our services during your recent move to Beverley!

We are so glad to welcome you back as a repeat customer and that Dean and Paddy gave you confidence and peace of mind during your most recent move.

Best wishes in your new home,

Fergusons

Rated 5 out of 5 stars

James and Liam were absolute stars!

James and Liam were amazing! Nothing was an issue for them, they were super organised and so professional, we knew our 'house' was in safe hands on both pick up and delivery into our new home. We were so impressed with them that we have recommended them to a couple of other movers!

February 7, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Thank you Shelley

We are so glad we managed to give you peace of mind during your recent move and that you enjoyed using our services.

Our Operations Manager, Stephen, will also pass on your feedback to James and Liam to let them know your kind words.

We wish you all the best in your new home!

Many thanks

Team Fergy

Rated 5 out of 5 stars

A big thank you to the team at…

A big thank you to the team at Ferguson's Removals for making our house move go smoothly......!
They were professional, helpful, and very pleasant from making the initial call for a quote to waving the lorry and the lads off the drive.
Absolutely great!

January 23, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Hello Jacqueline,

Thank you for sharing your experience and for choosing to use Fergusons to help with your move! We are very grateful for your review, thank you for taking the time to share it with us.

We wish you all the best in your new home!

Many thanks

Team Fergy

Rated 1 out of 5 stars

Hard to believe there are good reviews

Hard to believe there are good reviews. I keep finding things that have been damaged or broken.
A massive lorry used for a one bedroom flat move and obviously it was not packed together properly.
Kitchen lino ripped taking my fridge freezer in .
Key lost to my sideboard. Was told it was given to my boyfriend. Not true. I was even given inro trouble for swearing by the older removal man.

February 1, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Hello Joan,

This review has come as a bit of a shock to us.

We were disappointed to learn of your dissatisfaction with the service you have received from us.

Your feedback is important to us so we will ensure that this is shared with all the staff accordingly.
We reviewed your case and understand that our team has been in contact with you to try to address the concerns raised from your move but have had no response.
Our entire team does work very hard to ensure our customers are looked after with the utmost care and attention. With any owner packed service there can be a risk of damages if the boxes have not been packed correctly, as we did not provide you with a packing service we cannot comment on the quality of the packing, however we can confirm that our crew are fully trained on vehicle packing and loading and followed BAR and company procedures when doing so to best protect your goods during transit.
On further investigation of your case, we are also aware that the office staff even went the extra mile for your particular move delivering boxes and packing materials out of hours for you. Our operations team have also interviewed the crew extensively, we contacted you to confirm this and will also take any necessary action to prevent any issues occurring on future moves for our customers. Every move matters and we are disappointed to learn on this occasion the move was not to your satisfaction.

Finally, once again we are sorry to hear that you were unhappy with your experience. If you would like to discuss this further please contact a member of the team by emailing us at remadmin@fergytrux.com.

We wish you all the best in your new home.

Kind Regards,

Fergusons

Rated 5 out of 5 stars

Excellent and efficient company

Turned up at the promised time. Very friendly and efficient staff. Lugged all my furniture and boxes up to my first floor flat with no complaints!! Highly recommended company.

February 5, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Thank you Neil for taking the time to share your recent experience and to leave a review!

Our team love to hear from our customers, thank you so much for letting us know how happy you were with our service.

Best wishes in your new home!

Fergusons

Rated 5 out of 5 stars

Use This Firm For Peace Of Mind When Moving Home

We moved from Cramlington Northumberland to Aberdeenshire.
From the start they were very professional and you knew that you could trust them.
Steven the boss explained everything that would happen from start to finish.
Liam and Ryan did the move and we're excellent continually asking if everything was ok and if things were in the right place.
I wouldn't hesitate in recommending them to anyone.

January 25, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Thank you Isabel

We are so glad we managed to give you peace of mind during your recent move and that you enjoyed using our services.

We wish you all the best in your new home!

Many thanks

Team Fergy

Rated 5 out of 5 stars

Great Service

From start to finish the whole process was handled professionally and efficiently by the Ferguson's team. The quote provided by Steve was extremely competitive and on moving day Ryan and the rest of the removals team were all friendly, hard working and considerate when moving items into our new home. I would also add that the girls in the office were all a pleasure to deal with too. Could not fault the great service provided. Would definitely recommend.

January 10, 2024
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Hi David

Our whole team are thrilled you enjoyed using our services during your recent move!

Stephen will of course also pass on your kind comments to Ryan and the crew. We all love getting feedback from our customers!

Best wishes in your new home,

Fergusons

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