Fergusons Removals Reviews 

136
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process stress-free. Many people highlight the outstanding service, noting the efficiency, care with belongings, and the team's willingness to go above and beyond. Reviewers frequently mention the excellent communication from initial contact through to the completion of the move, with queries addressed promptly. However, some people mentioned minor issues such as underestimation of the move's size, leading to items being packed more tightly, and a lack of prior information about new build properties, requiring improvisation for floor protection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, consistently reporting a first-class and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Ferguson’s in the past and yet again they did not let us down from start to finish the whole move went without any itches, the team on the two days were excellent 👍, some of our items... See more

Rated 5 out of 5 stars

Using Fergusons was one of my best decisions. The whole experience with them was brilliant from beginning to end. My entire house contents went into storage with them for three months and was carefu... See more

Rated 5 out of 5 stars

Ryan & cohort were an amazing crew! From booking with Harriet and Steven to finally getting moved in today was fantastic. The crew were fantastic, went above and beyond despite a few delays. So fast,... See more

Rated 5 out of 5 stars

From initial contact to the actual completion of the move, the staff at Fergusons did everything they could to take the stress out of a trying time. Steven is great, the office staff are excellent and... See more


Company details

  1. Moving and Storage Service

Written by the company

A family run removals & storage firm established in 1926 specialising in domestic & commercial moves and unique storage solutions to suit you and your needs. If you're looking to move home or just declutter give us a ring and we will be more than happy to help tailor an approach specifically for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(136)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the service.

We were very happy with the service provided by Fergusons.

The removal team did a great job. They were friendly, they communicated clearly what they were doing, and they offered suggestions that helped make the moving process a little easier for us.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service…

The guys were on time very efficient and helpful.
My whole experience from start to finish with Fergusons was excellent and I would recommend them.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

A great company

An excellent, understanding company. Great service from everyone, Naomi, Lizzie and the removal men.

We had put our belongings into storage, splitting them into two separate lots as we only needed a small amount of our belongings while renovations were being done.

They were very accommodating when we needed to get some things out of a crate while everything was in storage.

I can't recommend them highly enough.

Thank you.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

5* service

Excellent service from the first point of contact, outstanding customer service from all staff, especially Steve and Lizzy in the office. The crew turned up on time and were very efficient. There were no issues or problems, the crew worked extremely hard throughout my removal. I would highly recommend Ferguson's Removals to anyone.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

We have used Fergusons a few times now

We have used Fergusons a few times now.
The team that was sent to assist us on this house move were a fantastic bunch of lads . They never stopped , from emptying our old property to moving into our new property they were a credit to Fergusons.
Couldn’t have done it without them !
We even had a visit from Manager Stephen to ensure everything was going smoothly, which was another great touch .
We would certainly recommend these guys to anyone looking to move house or wanting to use Fergusons services . Thanks for a great experience!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fergusons First Class Service

From my first call to them back in January, to us physically moving in June, Fergusons staff have been first class. They clearly put the customer first and make what can be a most stressful time, very straightforward. A big thank you to Lizzy, Naomi and the removal personnel. If you’re moving and wanting great value with unbeatable service, then choose Fergusons.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Fergusons

From my first call to them back in January, to us physically moving in June, Fergusons staff have been first class. They clearly put the customer first and make what can be a most stressful time, very straightforward. A big thank you to Lizzy, Naomi and the removal personnel. If you’re moving and wanting great value with unbeatable service, then choose Fergusons.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish.

A professional and very efficient service. The packers did their job very quickly and were polite and really helpful. We booked the two day packing and then moving service which I would highly recommend. The packing and delivery of our furniture was very efficient as the company provided 4 members of staff which was really appreciated. I would highly recommend Fergusons.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient service

The guys arrived on time and were very polite, professional and efficient at unloading our storage items. The whole process was was much quicker than I had expected. .
I would certainly recommend them

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish. Jake and Sergi were extremely professional and friendly. Jake in particular really knows his job and managed to get a particularly difficult piece of furniture in without any damage either to it or the walls/bannister.
Cannot recommend them highly enough.

June 2, 2023
Unprompted review
Fergusons Removals logo

Reply from Fergusons Removals

Thank you so much for your review Margaret. We love to hear when the crews have done a good job and pride ourselves on the service we are able to provide. If you're ever moving in the future please do not hesitate to get in touch, we will be more than happy to help!

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