Fergusons Removals Reviews 

136
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process stress-free. Many people highlight the outstanding service, noting the efficiency, care with belongings, and the team's willingness to go above and beyond. Reviewers frequently mention the excellent communication from initial contact through to the completion of the move, with queries addressed promptly. However, some people mentioned minor issues such as underestimation of the move's size, leading to items being packed more tightly, and a lack of prior information about new build properties, requiring improvisation for floor protection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, consistently reporting a first-class and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Ferguson’s in the past and yet again they did not let us down from start to finish the whole move went without any itches, the team on the two days were excellent 👍, some of our items... See more

Rated 5 out of 5 stars

Using Fergusons was one of my best decisions. The whole experience with them was brilliant from beginning to end. My entire house contents went into storage with them for three months and was carefu... See more

Rated 5 out of 5 stars

Ryan & cohort were an amazing crew! From booking with Harriet and Steven to finally getting moved in today was fantastic. The crew were fantastic, went above and beyond despite a few delays. So fast,... See more

Rated 5 out of 5 stars

From initial contact to the actual completion of the move, the staff at Fergusons did everything they could to take the stress out of a trying time. Steven is great, the office staff are excellent and... See more


Company details

  1. Moving and Storage Service

Written by the company

A family run removals & storage firm established in 1926 specialising in domestic & commercial moves and unique storage solutions to suit you and your needs. If you're looking to move home or just declutter give us a ring and we will be more than happy to help tailor an approach specifically for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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No recent history of asking for reviews

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4.8

All reviews

(136)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy and experienced

Fergusons kept in touch regularly up to the date of the move with what to expect, timings etc.
On the day, the two representatives, Dean and Ryan, arrived in good time and I showed them everything that had to be moved and where to.
They were extremely professional, polite and helpful. Everything was carried out to a high standard and they were very trustworthy.
As an elderly lady on my own, it was good to have such skilled people helping me and not having to do anything myself.
I would highly recommend Fergusons to anybody who needs to move and finds it a daunting task. Fergusons make it so easy for the customer. Thank you.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

They were quick to respond to my enquiry. Came out and I received the quote next day, which was very reasonable considering we were going from Northumberland to Rutland.Fully explained their services. I packed myself,but they supplied all the boxes and paper.Arrived on the day, dismantled the bed, which my hubby offered to do but they said they were happy to do it. They were careful with all my things especially my crystal, which there was at least 4 boxes of. They covered the floor. In all a great service. They were just as helpful at our new property. Couldn't fault the 2 guys.
Would highly recommend Fergusons

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

House Move...Exceptional service

Brilliant service from coming out to give a quote, booking dates and times to moving my possessions with great care. Paddy and Liam were efficient professional and good humoured. Moving house can be very stressful but having Fergusons take care of the move helped greatly.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service with a smile

I have used Ferguson's to assist with a big house move, because of the amount of stuff I have used a removal company for the first time rather than doing it myself, tell you what, it is the best way of moving.

They were great from start to finish, getting a quote, booking it and then the communications was great.

On the day the guys turned up and the issue with parking didn't bother them, they have found a way and didn't complain about it one bit.
Ryan, Craig and Dean were really friendly. I explained to them what needs loading and what stays behind. After a brief discussion they gave me an estimate and I just left them to it. Later when they were unloading they followed instructions to a T and when they needed clarification rather than winging it they double checked where I wanted some of the stuff.

The overall experience was superb and if I do move again I will defo be using these guys again. Thank you again, you made this day a lot easier.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

I am 73 and disabled the two guys Andy and his partner were amazing. They never stopped. They made sure I was ok all day. They took great care with my possessions. There was humour and banter going on between us all all day. It was a struggle to get a wardrobe through the front door. But they didn’t give in I can’t praise them enough!

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend them!

I cannot speak highly enough of the exceptional service provided by Fergusons Removals. From the initial quote stage with Stephen, through the meticulous packing, to the final delivery, the team displayed nothing short of excellence. Despite the unfortunate weather conditions on the moving day with heavy rain, the crew handled the situation with utmost professionalism and efficiency. Their dedication to ensuring a smooth and efficient move was truly commendable. I highly recommend Fergusons Removals for their outstanding service and seamless execution throughout the entire moving process.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and prices

From initial quote, the support leading up to move, and then packing and moving, all of the people at Fergusons Removals have been brilliant. Ive moved many times in the past and this has been the best experience and service Ive had. Quick, efficient and professional and all at a great competitive cost- in fact no other company came near their prices. Would highly recommend Fergusons Removals and wouldnt hesitate to use them again.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fergusons are fantastic!

Fergusons are fantastic. This is the second time that we have used their services and, yet again, they have excelled. I would like to thank Ryan and the team for going above and beyond to ensure that we were able to move into our new home on the day of completion. On what was a very stressful day, which was pushed right to the 11th hour, Fergusons were totally reliable, understanding, flexible, and personable - we can’t thank them enough for being so supportive. The whole end-to-end experience, from first phone call, to using their storage facility, all the way through to the point they delivered our contents safely to our new home was first class. We wouldn’t use or recommend anyone else.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended & more than fulfilled expectation.

Fergusons Removals were recommended to us by a friend and we were not disappointed. From the initial survey of our requirements to the final move, we found them to be professional, friendly, understanding & extremely proficient in their communication. We couldn't fault the entire outfit!!

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from all the team

Excellent service from all the team, we were very happy and impressed with everyone at Fergusons, from our initial discussions with Stephen, then with Lizzie & Kelsey in the office and of course the fabulous removal men who did such a brilliant job on both our pre-pack and moving out day. Particular thanks to Craig, James, Paddy & Ryan who attended both days, thanks guys, great job!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend Fergusons

Would definitely recommend Fergusons. The lads were all really friendly, helpful & knowledgeable. The only slight thing I would mention was that things were a bit rushed towards the end with boxes being placed with contents labels the wrong way round & some in the wrong places, however, we didn't get the keys until late in the afternoon so that made things harder.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Communication was excellent throughout as was their customer service. On moving day, the team (Ryan, Liam, Paddy and Sergei) was incredibly hard-working, helpful, professional and friendly. We would have no hesitation in recommending Fergusons to others and their prices are very reasonable too, especially considering the first class service offered. Our thanks to everyone at Fergusons.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous service from the initial call…

Fabulous service from the initial call to the office, visit to the home & then the day in question to remove our possessions & take into storage until the next stage of our house move. The lads Liam & Paddy were brilliant on the day so helpful, hard working & in control keeping the job in hand running smoothly, well done lads see you in October for stage 2 👍 Would absolutely recommend Fergusons for removals & storage

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Please thank Paddy and Ryan for the work carried out. They were excellent (including the other 3 lads that joined on the 2nd day). They made the whole daunting experience smooth, stress free and also were always pleasant and upbeat (also very professional). Paddys’ perseverance to dismantle my shelves was brilliant and also to reassemble my antique furniture. Ryans’ professional coordination of the removal process was excellent, not to mention all the running around he did packing. They are a brilliant team.

So glad I had these guys to help.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best removal company ive used

Best removal company ive used and Ive moved alot.
Had to change the date several times due to hold ups in the legal paperwork, but this was never an issue to Fergusons.
On the day of moving we were out of our old house and in the new one by 3.30pm. The removal team were fantastic, polite and very professional.
Definately recomend them for future moves.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Removal Service

I initially booked with Fergusons on 27 July for a move on 11 August. Due to an admin 'blip' we received an email on 3 August indicating we had not booked and our preferred date was full. This caused massive consternation but after emailing and speaking to Fergusons the following day, we were reassured and our confidence in their service increased.
On the day of the move, the team arrived promptly and worked ceaselessly, with good humour and masses of enthusiasm. The weather was quite warm so the heavy work made us all hot but the crew never complained.
I would not hesitate to recommend Fergusons. They were professional, respectful and friendly and worked seriously hard for us.

August 11, 2023
Unprompted review

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