On the website this appears to be a British company but all goods are shipped from China. Beautiful looking hat but lazy design means it's not designed to stay on a head - I imagine the mark up on thi... See more
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Ordered 2 outfits from here, came in the time frame which was brilliant. Outfits were really good quality but unfortunately didn't fit which is a tough one for me as I'm between sizes! Refunded quickl... See more
Company replied
I was a bit sceptical about ordering from here to begin with (if I’m honest!) as Festival Heaven weren’t a company I’d come across before but the free UK delivery and return option gave me price of mi... See more
Company replied
Fabulous Hat Couldn’t resist buying another of these gorgeous velvet hats covered in sparkly sequins. Beautifully made, looks amazing. Also at a great price! Many Thanks Festival Heaven
Company replied
Company details
Written by the company
Shop the latest festival fashion at Festival Heaven. Stand out from the crowd and discover this season's must-have looks. Shop our wide range of alternative clothing for the latest fashion trends. Check out our clothing, shoes and accessories and benefit from our affordable shipping rate and discount codes. Here you can purchase a full range of festival goodies in confidence. Please read our reviews for peace of mind. Customer service is our priority and we aim to get your order delivered as quickly as possible. Whether it be clothing, shoes, hats, bags, body crystals or accessories we have you covered. Shop the hottest looks without breaking the bank. From psychedelic vibes to neon ravewear look amazing at your next event. From corset tops, to sexy hot pants we'll have you looking fierce. It is our priority to sell products that will make your festival experience fun and happy. Our products are selected with that in mind. Dance 'til dawn in our collection of pieces designed to make memories. Our range is young, fun, sexy and eye catching. We always strive to source products that are a little different and unusual. Dare to be different and harness your individuality.
Contact info
47 Campbell Street, ML2 8HU, Wishaw, United Kingdom
- Info@festivalheaven.com
- festivalheaven.com
Good quality, unresponsive help center
The clothes that I ordered were good quality but did not fit, followed the instructions on the website to ask for an exchange or return twice and was never contacted back. Now it is past the 14 days and I am stuck with an outfit that does not fit and i am very close to the event I wanted it for, which is a shame because what I ordered was very good quality and the reflective pattern worked perfectly. I will not be purchasing from here again, unless someone contacts me after this review
May 5, 2023
Reply from Festival Heaven
Please email us at info@festivalheaven.com. we answer all emails and customer enquiries promptly and returns are never an issue. Please if you can forward a screenshot of your initial enquiry so that we can establish if there is a problem somewhere.
Hi Sharn, Please consider updating your review as it has been established we had an error with the contact form on our website and you have since had a refund for the item. Thank you in advance.
Reply from Festival Heaven
Thank you for taking the time to review. It is a beautiful dress. Your order is much appreciated :)
I recently ordered an item for a fancy…
I recently ordered an item for a fancy dress party. The same day I ordered I realised I'd double booked and couldn't attent the party. I reached out in the hopes I could cancel my order and the customer service I received was fantastic. Fast replies and the order has been cancelled and refunded. While I can't speak for the quality or delivery time I will be happy to order here again purely down to the customer service I've received.
May 1, 2023
Unprompted review
Reply from Festival Heaven
Thank you for reviewing the service Rhiannon. We try our best :)
Excellent customer service and great…
Excellent customer service and great quality clothing. Will shop here again.
March 24, 2023
Reply from Festival Heaven
Thank you for leaving a review Bryony. We appreciate it very much :)
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