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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and caring approach, highlighting how these qualities contribute to a sense of safety and comfort throughout their journey. The service provided is frequently described as outstanding, with many people appreciating the high quality of care, the cleanliness of the clinic, and the smooth overall user experience. Reviewers often mention feeling well-informed and supported from the initial consultation through to recovery, with many expressing satisfaction with their results. However, some customers also noted issues with customer service, specifically regarding the reception staff, with a few mentioning feeling uncomfortable or unwelcome due to their behavior. Concerns were also raised regarding post-operative support or unexpected outcomes.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the outstanding care and support... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional skill of the staff, with some... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the high level of care received,... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe their entire experience as... See more

Based on these reviews

Rated 5 out of 5 stars

It's been 4 weeks since I had my eyebrow lift and breast implants surgery. Still in the process of healing/recovery, however, very happy for choosing this clinic and I wouldn't go anywhere else. Dr... See more

Rated 5 out of 5 stars

Dr.Inga Guogiene is extremely professional and caring. She has a great eye for detail and truly understands how to achieve beautiful, natural-looking results. From the first consultation, I felt I was... See more

Rated 5 out of 5 stars

My surgeon was Dr Kaikaris. From my consultation to my discharge he was fantastic with me. I was well informed, well looked after and he has done an incredible job of keeping my scar neat and as discr... See more

Rated 5 out of 5 stars

I had surgery with Dr Adas on the 3rd of October, extended TT, breast reduction, up lift, lipo. Words can’t really describe how good he is in all aspects, a true magician. Dr Adas is a true professio... See more

Rated 1 out of 5 stars

Malpractice followed by dishonesty and gaslighting. Procedure on February 20th 2025 at 1430. I had a fraxel co2 laser session here where the assistant rubbed off the tissue, and the practitione... See more

Company replied

Rated 1 out of 5 stars

I had upper blepharoplasty with Dr. Grasys, and from the moment I came out of surgery, something was clearly wrong with my left eye. It was completely shut and severely swollen. Despite this... See more

Rated 5 out of 5 stars

I had an excellent experience at Fi Clinic. My doctor, Dr. Raminta, did a perfect job — she is extremely professional and also very kind and caring. The overall care at the clinic was outstanding... See more

Rated 5 out of 5 stars

I traveled to Fi Clinica from the UK for a MMO with Dr Raminta. I was very nervous but there was no need to be. All the nurses/reception staff were amazing and very helpful. Dr Raminta has been absolu... See more

Rated 5 out of 5 stars

I had my surgery 3 weeks past now carried out by Dr Rainys, I have had a tummy tuck with lipo, uplift and implant. Everything was perfect from consult to my hospital stay this man is so talented and k... See more

Rated 5 out of 5 stars

Excellent experience at FI Clinica – sleep apnea and snoring surgery I had a sleep apnea and snoring surgery at FI Clinica, performed by Dr. Marius Kašėta. The preparation for the procedure was impe... See more

Rated 5 out of 5 stars

Fi clinia were brilliant from start to finish. Dr Kaikaris was extremely informative and helped put me as ease. He also had best interests at heart. When I came for surgery, the staff and nurses we... See more

Rated 5 out of 5 stars

I had my surgery with Dr Grasys 5 weeks ago. I was so impressed with my experience right from the start. I was dealing with Karina and she was super quick and always answered any questions I... See more

Rated 5 out of 5 stars

Fabulous treatment from the initial consultation right through to discharge. I’m 10 days post surgery and so far everything is looking great

Rated 5 out of 5 stars

Very hight custumer service ! From the beginning till the end of operation. Only posetive feedbacks. Big thanks to my dr Inga Guogiene , big thanks to all Fi Clinica team. Care, food and custumer serv... See more

Rated 5 out of 5 stars

Have had three surgeries with Dr Raminta within the last two years. The service and care has been truly outstanding and I wouldn’t hesitate to recommend them to others. She is extremely skilled and he... See more

Rated 5 out of 5 stars

everything was carried out according to the agreed plan - from filling out contracts to discharge the day after the operation. I highly appreciate the professional work of Dr. I.Guogienė! The clinic... See more

Rated 5 out of 5 stars

I cannot recommend Fi Clinica highly enough. From the moment I arrived, I felt welcomed, supported, and genuinely cared for. The clinic itself is extremely clean and modern, and my stay was very... See more

Rated 5 out of 5 stars

Dr domantas rainys Ficlinica So I am 3 weeks post second surgery at fi with dr rainys. I had ETT and breast uplift/implants over 2 years ago and returned 3 weeks ago for a thigh lift wit... See more

Rated 5 out of 5 stars

Raminta was very approachable and put me at ease. The hospital was very clean and the reception staff friendly. So far healing is going well.

Rated 5 out of 5 stars

I’m currently 12 days post op although everything is still quite early on post-op and I’m still healing I’m already so pleased with my results. As a younger person, I was quite nervous going through w... See more

Rated 5 out of 5 stars

I had surgery with Fi at the beginning of April (extended tummy tuck, lipo, breast uplift and implants). The clinic is exceptional, clean and modern. I found the receptionists to be pol... See more

Rated 5 out of 5 stars

I travelled to Lithuania alone while my husband stayed in the UK to care for our children, as I was undergoing surgery the following day. I was understandably apprehensive, having never been... See more

Rated 5 out of 5 stars

Dr Raminta and her team are nothing short of being superheros!! I felt welcomed and comfortable throughout my entire surgery journey, from the receptionist, nurses and of course Dr Raminta. A spe... See more

Rated 5 out of 5 stars

My experience at Fí Clinica was wonderful. Dr.Justinas Grasys was very kind and attentive and guided me through every step, with great attention to every detail and he achieved a really perfect outcom... See more

Rated 5 out of 5 stars

I did a lot of research over the course of a year. As soon as I contacted Fi Clinica, I just knew I wouldn't get better results anywhere else. I flew to Kaunas in December and met with my assigned sur... See more

Rated 5 out of 5 stars

Inga Guogienė made an excellent impression — highly professional, detail-oriented, and clear in communication. The consultation was thorough and well-structured, all my questions were answered, and I’... See more

Rated 5 out of 5 stars

I highly recommend Fi Clinica You are in safe hands from meeting the receptionist, the nurses & Dr Raminta all friendly kind & professional. Dr Raminta's work is amazing. Food good too!

Rated 5 out of 5 stars

Very grateful for my experience i had with Fi Clinica at the end of February 2026, the place where one of my dream came true. The clinic itself provides a wonderful service, the whole team treated me... See more

Rated 5 out of 5 stars

I am 11 days Post op now from breast augmentation with Dr. Raminta. She was great the clinic was lovely, very modern and clean. Had very minimal pain post op and aftercare from Dr.Raminta has been gre... See more

Rated 5 out of 5 stars

After losing a lot of weight and talking with friends they suggested that I go to FI Clinica to consult about skin removal. Dr. Raminta was incredibly knowledgeable and within a minute she knew... See more

Rated 5 out of 5 stars

Dr Klimas is brilliant, so knowledgeable, attentive, and compassionate. His English is perfect too. He puts you at ease from the outset, I was petrified before our consultation and had travelled to L... See more

Rated 5 out of 5 stars

I had a very positive experience at this clinic. From the very beginning, I felt well taken care of and supported throughout the whole process. The staff was kind, professional, and attentive. My sur... See more

Rated 5 out of 5 stars

I am one week and one day post extended tummy tuck. My experience at Fo Clinica and with Mr Kaikaris and all of the staff has been nothing short of amazing. I am honestly overwhelmed by the level... See more

Rated 5 out of 5 stars

I am very pleased with the result. The surgeon, Virgintas Kaikaris, is a very nice person and a professional in his field. The care I received at the clinic was excellent. All the people are pleasant... See more

Rated 5 out of 5 stars

It’s taken me a while to write this because I couldn’t really think of the words to express how grateful I am to Fi Clinica and Dr Kaikaris. I’m now 4 weeks post surgery for a breast reduction and t... See more

Rated 5 out of 5 stars

I had a really good experience with Dr. D. Klimas and the clinic. Everything went smoothly from the beginning and I felt well taken care of the whole time. The team was kind, supportive, and made... See more

Rated 5 out of 5 stars

This is my third time visiting Fi clinica, it’s also my third time having surgery with Dr.karolina. This clinic provides a 5 star service, the reception team greet you with a warm welcome and ma... See more

Rated 3 out of 5 stars

I had a breast reduction around a month ago and the scars are healing amazingly! My surgeon Dr Raminta and all of the nurses were incredibly supportive and helpful. The reason i have left... See more

Company replied


Company details

  1. Specialized Clinic

Written by the company

Fi Clinica employs over 120 professionals. The most famous plastic surgeons, dentists, dermatovenereologists, orthopedists, cosmetologists, physiotherapists/kinesitherapists, otorhinolaryngologists, gynaecologists, urologists, abdominal surgeons and wonderful nursing staff in Lithuania and the Baltic States.


Contact info

4.8

Excellent

TrustScore 5 out of 5

247 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased with the result

I am very pleased with the result. The surgeon, Virgintas Kaikaris, is a very nice person and a professional in his field. The care I received at the clinic was excellent. All the people are pleasant and will always help you if you need anything. I recommend it to anyone who wants to

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Raminta, Fi's wonder woman...

I did a lot of research over the course of a year. As soon as I contacted Fi Clinica, I just knew I wouldn't get better results anywhere else. I flew to Kaunas in December and met with my assigned surgeon that is the contouring goddess, Dr Raminta. We agreed on an ETT with waist lipo for the results I wanted to achieve. This woman from the very first encounter, made me feel so excited about my journey. My whole experience from the day I arrived, until the day I flew home, was fantastic. The care I recieved from the whole team was even beyond my expectations. I have stayed in contact with Dr Raminta and regularly send her updates of my recovery. She advises my next steps and answers any questions I may have. That added extra after having surgery in another country is so reassuring x

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I travelled to Lithuania alone while my…

I travelled to Lithuania alone while my husband stayed in the UK to care for our children, as I was undergoing surgery the following day. I was understandably apprehensive, having never been before, but from the moment I arrived at Fi Clinica I could see how spotlessly clean, professional, and well-organised everything was.

The entire medical team was punctual and reassuring throughout. My surgeon, Raminta, took the time to discuss my wishes in detail before surgery, explained all important medical information clearly, and carefully reviewed everything with me before taking photos. My blood tests were completed efficiently, and I was taken into surgery exactly as scheduled at 10:30am.

I can honestly say the pain has been minimal. After a comfortable overnight stay, I was discharged the following morning at 10am. I then stayed for a further three nights at a nearby hotel, which gave me plenty of time to rest. Staying at the Radisson also made it easy to return to Raminta for a final check-up and dressing change before my flight home.

Raminta provides exceptional aftercare — she is attentive, highly skilled, and genuinely caring. Being able to contact her directly via Instagram with questions or photos was incredibly reassuring. She has done a truly skilled and beautiful job with my breast implant removal, uplift, and new implants. The results are exactly what I asked for: small, natural, and perky.

While travelling to Lithuania for surgery may feel daunting, the standard of care I received surpassed my experiences in the UK. The staff are highly skilled, professional, and compassionate. I would wholeheartedly recommend Fi Clinica and Raminta to my friends and anyone considering treatment abroad.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience at Fi…

I had an excellent experience at Fi Clinic. My doctor, Dr. Raminta, did a perfect job — she is extremely professional and also very kind and caring. The overall care at the clinic was outstanding from start to finish.

The lymphatic massage was also very professional and helpful during my recovery. All the nurses and reception staff were attentive, friendly, and made me feel comfortable at all times. I truly felt looked after and supported.

I highly recommend Fi Clinic to anyone considering surgery.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fi clinia were brilliant from start to…

Fi clinia were brilliant from start to finish.

Dr Kaikaris was extremely informative and helped put me as ease. He also had best interests at heart. When I came for surgery, the staff and nurses were all lovely and I felt safe the entire time. Id definitely book fi clincia again.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mummy makeover

I traveled to Fi Clinica from the UK for a MMO with Dr Raminta. I was very nervous but there was no need to be. All the nurses/reception staff were amazing and very helpful. Dr Raminta has been absolutely wonderful from start to finish and her attention to detail and care has been second to none. Ramintas aftercare while still in Kaunas and since returning home has been excellent and promptly replies to any concerns. I’m so glad I chose Fi but most of all Dr Raminta. It took me a while to appreciate/get my head around my new body but now I’ll forever be grateful to Raminta for changing my life and giving me confidence back!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

My surgeon was Dr Kaikaris

My surgeon was Dr Kaikaris. From my consultation to my discharge he was fantastic with me. I was well informed, well looked after and he has done an incredible job of keeping my scar neat and as discreet as possible. I have had no issues with my healing (2 weeks yesterday was my surgery) and every time I contact the clinic they come back to me within hours or the same day. The clinic is very clean all the nurses are excellent the care is so much better than the same private care in the UK.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

My experien at Fí Clinica was…excellent

My experience at Fí Clinica was wonderful. Dr.Justinas Grasys was very kind and attentive and guided me through every step, with great attention to every detail and he achieved a really perfect outcome. I would have no hesitation fully recommending him and he would be my first choice if I decide to return. In addition all the staff were really kind, friendly and helpful and helped to make my stay a delightful experience.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Fi Clinica highly…

I cannot recommend Fi Clinica highly enough. From the moment I arrived, I felt welcomed, supported, and genuinely cared for. The clinic itself is extremely clean and modern, and my stay was very comfortable, which immediately put me at ease.

Dr Justinas Grašys was absolutely amazing throughout my entire journey. He made me feel calm, confident, and reassured at every stage of my treatment. He took the time to explain everything clearly, answered all my questions, and made sure I always felt comfortable and confident with my decisions. Thanks to his professionalism and care, my breast enhancement surgery was far easier than I ever imagined.

All of the staff, including the nurses, were incredibly helpful, kind, and friendly. They were always attentive and supportive, which made the whole experience even more positive.

Overall, my experience at Fi Clinica exceeded all my expectations. I am so happy with my results and the care I received, and I would 100% recommend this clinic to friends and anyone considering treatment.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Eyebrow lift and breast implants

It's been 4 weeks since I had my eyebrow lift and breast implants surgery. Still in the process of healing/recovery, however, very happy for choosing this clinic and I wouldn't go anywhere else.
Dr V. Kaikaris is great and did an amazing job. I already felt happier about the results after surgery, can't wait to see the final result once everything heals.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and attentive service

Inga Guogienė made an excellent impression — highly professional, detail-oriented, and clear in communication. The consultation was thorough and well-structured, all my questions were answered, and I’m very satisfied with the outcome. I recommend her 100%.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking experience

I had upper blepharoplasty with Dr. Grasys, and from the moment I came out of surgery, something was clearly wrong with my left eye. It was completely shut and severely swollen. Despite this, they sent me home in that condition and refused to let me stay overnight unless I paid a higher price than what I had originally been quoted by email (I had asked them if staying overnight was possible, in case things didn't go well).

Over the next few days, it became obvious something was seriously wrong. I ended up being seen three times in two weeks and had to extend my stay. My left eye remained swollen shut the entire time. It wasn’t the clinic that figured out what was happening — it was women from a blepharoplasty Facebook group who suggested it might be preseptal cellulitis. Meanwhile, the doctors at Fi kept repeating, “the swelling will go down, don’t worry, it’s not an infection.”

It took them two full weeks to finally acknowledge that I did indeed have an infection. I never received an apology. Nothing.

Now I’m left with irreversible damage: paralysis of the orbicularis muscle that prevents me from fully squeezing my eye shut, lagophthalmos (a gap when I close my eye), and lower eyelid retraction — despite the fact that my lower lid was never touched. No surgeon I’ve consulted since has ever seen complications like this.

I have to live with the consequences. The only “compensation” I received was a refund for the surgery, and even that only happened after I begged and threatened legal action.

Do not trust these people.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

ETT with Dr Grasys

I had my surgery with Dr Grasys 5 weeks ago. I was so impressed with my experience right from the start. I was dealing with Karina and she was super quick and always answered any questions I had pre and post surgery.

The clinic its self is very clean, all the staff were very welcoming and helpful and nothing was ever too much. The meals were so fresh and nutritious.

Dr Grasys - what a gentleman, so knowledgeable, calming and professional. I was so calm on my surgery day because I felt so safe in his hands and trusted he would look after me and deliver nothing but the best.

My results are absolutely everything I dreamed off and have breezed through recovery.

Thank you all so much for the best experience

Lisa

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had my surgery 3 weeks past now…

I had my surgery 3 weeks past now carried out by Dr Rainys, I have had a tummy tuck with lipo, uplift and implant. Everything was perfect from consult to my hospital stay this man is so talented and knowledgeable in his field you really are in the safest hands thank you again for everything.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended clinic.

Very hight custumer service ! From the beginning till the end of operation. Only posetive feedbacks. Big thanks to my dr Inga Guogiene , big thanks to all Fi Clinica team. Care, food and custumer service such a lovely. Thank you.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience at FI Clinica

Excellent experience at FI Clinica – sleep apnea and snoring surgery
I had a sleep apnea and snoring surgery at FI Clinica, performed by Dr. Marius Kašėta. The preparation for the procedure was impeccable – upon arrival in my room, everything I could possibly need was already prepared and waiting. The staff were in great spirits, creating a positive and welcoming atmosphere. The anesthesiologists were professional and made me feel completely safe.
I’m sincerely grateful to Dr. Marius Kašėta and the entire FI Clinica team – I truly felt taken care of from start to finish. Highly recommended!

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Malpractice followed by dishonesty and…

Malpractice followed by dishonesty and gaslighting. Procedure on February 20th 2025 at 1430.

I had a fraxel co2 laser session here where the assistant rubbed off the tissue, and the practitioner did not provide me with aftercare instructions to realise this was problematic until I found information online. When reaching out to the clinic for support, I was met with gaslighting about the issue rather than any help or support. My eye area is now scarred and they are too busy trying to cover up the issue, when it would not have taken much to resolve.

Edit: they have posted a mendacious response here, and they are gaslighting about it. 0 integrity here.

February 20, 2025
Unprompted review
Fi Clinica logo

Reply from Fi Clinica

Dear Michael,

Thank you for taking the time to share your experience. We are truly sorry to hear that you feel dissatisfied with your recent treatment.

At Fi Clinica, we take all feedback seriously, and we deeply regret that your expectations were not met. While we respect your right to express your views, we would like to reiterate that your treatment was carried out according to established medical protocols, and our aftercare procedures were based on standard recommendations for CO₂ fractional laser therapy.

Even though we already thoroughly replied to you via email, we genuinely regret that you felt unsupported. If you’d like to discuss anything further or need ongoing advice, we would warmly welcome you to reach out to us directly — we’re always here to help.

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