Fields Domestic Appliances & Kitchens Reviews 238

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My husband today purchased a cooker hob from Fields in Beaconsfield. The whole process was handled efficiently and easily. The staff were knowledgeable and offered excellent advice. We will never go b... See more

Rated 5 out of 5 stars

After our integrated combi microwave oven failed we needed a replacement for guests due to dine in a few days. Fields were able to supply, fit and remove the old appliance quickly and efficiently. How... See more

Rated 5 out of 5 stars

Thankyou so much for going the extra mile as usual! Freezer and fridge installed, washing machine unplumbed and removed. And you even cleaned the floor underneath the old machine. A challenging rearra... See more

Company replied

Rated 5 out of 5 stars

Our induction hob decided to pack up a few days before Xmas. Calamity! We were due to cater for the extended family for Xmas dinner. We visited Fields and met with Amanda who was brilliant. Full of so... See more

Company replied

Company details

  1. Appliance Store
  2. Appliance Repair Service
  3. Kitchen Supply Store
  4. Vacuum Cleaner Store
  5. Washer and Dryer Repair Service
  6. Washer and Dryer Store

Written by the company

An independent, family -run Euronics centre with stores in Gerrards Cross and Beaconsfield , we are proud to offer the best prices on all products with outstanding service.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fabulous service from start to finish!

The whole shopping experience with Fields could not have been easier. We have been buying our washing machines and tumble dryers with them since we moved to Gerrards Cross, some 24 years ago. We have always found them competitive, super helpful and friendly and deliver quickly. They also take the old machines away and install the new ones for you. This time was no different than any other. 5* all the way as far as I'm concerned. I love my new Miele machines and they were installed without a problem. Thank you Fields.

June 18, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

Thank you for a very comprehensive review, we will pass on to all.

Rated 5 out of 5 stars

So easy easy and quickly completed

So easy easy and quickly completed. Excellent advice and help followed by prompt and efficiency delivery. The gentlemen were professional, polite and efficient. Nothing too much trouble. All in place and working. Highly recommended.

June 17, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

5 star review is always lovely to receive, the staff will be pleased after their workout with lots of steps..Great to keep them on the ball.

Rated 5 out of 5 stars

Amazing service..

Amazing service... delivery on the day arranged and arrived before 10am. Delivery driver really excellent... delivered, installed and took the old one away. Made sure the new one was working before he left.

June 16, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

Amazing service we always try to provide and are grateful for the 5 stars ,thank you.

Rated 5 out of 5 stars

Thanks for easy transaction

Thanks for easy transaction, excellent and knowledgeable communication. Delivery and installation quick and professional. Highly Recommended

June 6, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

Recommendations are always useful and keeping our service professional and reliable is our key .Thank you for the great review .

Rated 5 out of 5 stars

A seamless process from ordering to…

A seamless process from ordering to installation. The gentleman delivering and installing was very professional,observing all the protocols currently in place. Everything now working 100%. Very satisfied with the whole experience.

June 5, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

A very good precise review of how we are working in our current odd climate. Thank you

Rated 5 out of 5 stars

Excellent service

Excellent service - talked us through the dishwasher at the shop - then delivered and fitted. Two weeks later on a Saturday there was a problem with the power and we couldn't access the dishwasher ourselves. I called the shop and Clive came out (free of charge)later that day and fixed the machine - the socket at the back had failed. Thank you so much Fields brilliant service!

June 4, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

We are glad the problem was soon sorted. Thank you for your review

Rated 5 out of 5 stars

A very straightforward process

A very straightforward process. Our washing machine was installed efficiently and on time despite being in a very restricted space. Very happy with the service.

May 29, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

We really appreciate the feedback.

Rated 4 out of 5 stars

The gentleman who delivered and set up…

The gentleman who delivered and set up the machine worked efficiently and cleanly. They cleared the old machine away with no problems. I did not ask for help understanding the controls of the new machine, but when I investigated them later, I saw that they were completely different from the old machine. The Instruction Book was almost useless, so I am feeling my way to understand how the machine works. I could have used help, but accept that it was at least partly my fault.

May 23, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

Thank you for the feedback, if at any time you need advice please contact the store and they will do their utmost to guide you. Kind regards Fields

Rated 5 out of 5 stars

Our elderly washing machine had broken down

Our elderly washing machine had broken down but despite the current difficulties the initial response was very helpful and an appointment was made to view the recommended options. After our purchase delivery and installation were quick and problem-free. An initial difficulty the day after installation was overcome when the company made a follow-up courtesy call before I had a chance to ring them about it.

May 22, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

We are thankful for the review and glad that the situation with the dosing system on your washing machine got rectified straight away.

Rated 5 out of 5 stars

Excellent service

We've been using Fields for 18 years for all our appliance purchases and the service has always been excellent. All the staff are knowledgeable and friendly. Delivery has always been prompt and installations have been expert.
I wouldn't hesitate to recommend them.

May 18, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

What a lovely review, thank you . We are glad we consistently meet the grade.

Rated 5 out of 5 stars

Fields to the rescue

Ordered washing machine on Friday, new one installed the following Tuesday, old one taken away. Great service. Many thanks

May 5, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

We appreciate the review, quick and efficient service is exactly how it should be. Thank you.

Rated 5 out of 5 stars

Great service, competitive price

New washing machine delivered quickly and installed in an awkward location at a competitive price.
Great service during 'lockdown' - very helpful over the phone.
Will certainly use again.

May 1, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

During lockdown it certainly is a challenge , but we are glad we have risen to the challenge.
Thank you

Rated 5 out of 5 stars

Good service

Good service. Very professional

April 30, 2020
Unprompted review
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Reply from Fields Domestic Appliances & Kitchens

We appreciate the 5 Stars , thank you.

Rated 5 out of 5 stars

New washing machine

From time of speaking to Fields till the installation of our washing machine was 4 days and that included a weekend. The time slot given was adhered to and the engineer was quick in extracting the old machine and fitting the new. We then had a quick overview of how to operate the new machine.

April 30, 2020
Unprompted review
Fields Domestic Appliances & Kitchens logo

Reply from Fields Domestic Appliances & Kitchens

Thank you for taking the time to review us, the feedback is really appreciated.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service to supply and fit a built in dishwasher despite the current lock-down

April 30, 2020
Unprompted review
Fields Domestic Appliances & Kitchens logo

Reply from Fields Domestic Appliances & Kitchens

During lock down it is a challenge but we are glad we have risen to it. Thank you for your review.

Rated 5 out of 5 stars

Very helpful and prompt

Fields were very helpful, quick and prompt - and a better deal than ordering online and paying a plumber indepndently!

April 30, 2020
Unprompted review
Fields Domestic Appliances & Kitchens logo

Reply from Fields Domestic Appliances & Kitchens

We appreciate you taking the time to write a review, and are glad that our service ticked all the boxes for you.

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