Fight Gear Direct Reviews 138

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The website is extremely detailed with pictures as well as text, making it very easy to order the right item. The prices (including postage) are as good or better than dealers.

Rated 1 out of 5 stars

Possibly the worst company I've ever dealt with, ordered some gloves off them, took over a month to even ship and when they did arrive I received the wrong item. Company refusing to refund or send o... See more

Company replied

Rated 5 out of 5 stars

Love this site, their range of stock is great and I always find the Muay Thai gear that I'm after at fantastic prices. Their customer service is the cherry on top though, Vin has always been superb... See more

Rated 5 out of 5 stars

I highly recommend Fight Gear Direct!! Vin from their customer service team is the best person to ask questions to, he knows so much about the stock and even gave me some really great product recommen... See more

Company details

  1. Sporting Goods Store

Written by the company

From Muay Thai to MMA, BJJ, Boxing and more, we bring the best fight gear directly to you, with a focus on quality, geniune products at exceptional prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

138 reviews

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Rated 1 out of 5 stars

Fight gear indirect

Website says shipping takes 4 - 10 days then my gloves took a month to arrive, the hand wraps were the wrong colour, i sent multiple emails enquiring were the gloves were to which i received no reply, terrible experience highly recommend shopping elsewhere

September 20, 2023
Unprompted review
Rated 2 out of 5 stars

The shipping times are ridiculous.

The shipping times are ridiculous.
Ordered my purchase on 5/10/23
On 23/10/23 the purchase hasnt even arrived in Australia yet, still in Thailand. The website says 4-10 business days and it has well passed that now. Wont be buying from them again

October 5, 2023
Unprompted review
Rated 3 out of 5 stars

Fight gear direct is a dropshipping…

Fight gear direct is a dropshipping service where items are actually shipped from thailand through a chinese courier YUN express.
My experience are as such:
Ordered items through Fight gear direct site on 4th September 2023, order was confirmed on the 12th September 2023. standard shipping states 4-10 days which I hope to receive my item from on the 22nd September 2023.

There is a huge delay of 7 days from when you pay to when your order is confirmed, which the 10-11 days of shipping will then take place. Totalling a delivery time of almost a month. I would prefer them to be honest on the 19 days from me paying my item till it arrives on my doorstep. Seeing as they have a lot of competitors on amazon that can deliver products as a much quicker timeline.

September 21, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Hey L T thanks for the detailed review.

We hold stock in Melbourne, Sydney and in Thailand, dependant on what you order from us it can be sent from any of those locations.

We are continuing to increase our local stock holding to improve the delivery times - we have now updated the website one each product to show if it is being shipped locally or not.

The majority of our orders now ship locally, but in some instances we do ship from Thailand, which can cause the delay that you received.

Rated 5 out of 5 stars

Really smooth flowing business

Really smooth flowing business, and had a great experience buying from the website. Staff were very kind.

September 18, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks James! Appreciate your feedback!

We are working hard to improve out customer service.

Rated 1 out of 5 stars

Order still not received

Order has reached the 10th bussiness day and still received nothing no tracking information or what so, these people are scam artist, according to other reviews i'm not the only please stay away from FIGHT GEAR DIRECT.

September 1, 2023
Unprompted review
Rated 4 out of 5 stars

Slow delivery but otherwise fine

Took 17 business days instead of 4-10 as stated on the website but the order did finally arrive.

August 21, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks Michelle for the review, we are working hard to increase our local range to improve delivery times.

Rated 5 out of 5 stars

I ordered my first pair of gloves

I ordered my first pair of gloves, hand wraps and a mouth guard. Part of my order was dispatched within 24hrs from Fight Gear Direct and they sent me an email letting me know that the colour mouthguard I ordered was out of stock at their warehouse but they contacted a fellow fight store who dispatched it that same day. Service and communication was absolutely top notch and it was an extremely impressive online shopping experience (and I do my fair share of online shopping).
Highly recommended!

August 16, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Appreciate the review! We are trying to improve our processes and glad you were at the receiving end of that!

Rated 5 out of 5 stars

Great customer service, fast delivery. Went above and beyond.

Initially, I was worried to order based on some of the reviews in here (trust pilot) but I am so glad that I did. Spoke with Brendan at Fight Gear Direct and the replies were very prompt, polite but most important, very honest.

I can't thank Brendan enough for his support, especially since I needed my equipment quickly. He got it on express post for me!

I ordered on a Thursday night and had my stuff on Monday morning! (I'm in Melbourne).

I will be ordering from Fight Gear Direct again in future. Strongly recommend them and love to support our local businesses!

Thank you Brendan and the whole Fight Gear team. Truly appreciate it.

August 14, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks Jason! Glad it all went well for you.

Rated 5 out of 5 stars

Fight Gear Direct - Great Client Service

I ordered shoes from Fight Gear Direct. AT the time I checked some of the reviews and noted that there were some unfavourable comments. I contacted Vin at Fight Gear and he responded immediately and confirmed that my order had been received. He continued to provide me with updates and the shoes arrived today and are exactly what I need. Highly recommend using Fight Gear Direct.

August 9, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Thanks Gregg - appreciate the review.

We have been working hard in the background to improve our logistics and really glad you have noticed the improvements we have made!

Rated 1 out of 5 stars

Do not use - you will be ripped off

Sadly the same as other reviews. Said they have stock in Australia. Chased for 3 weeks to be told it been shipped and tracking currently (a month later) shows my item is somewhere in USA even though I live in Australia. Wint give refund. Honestly avoid these people like the plauge. They are dodgy and just give legitimate shops a bad name.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great costumer service and great fight…

Great customer service and great fight gear! Thanks Fight Gear Direct

July 18, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Great to hear Anthony!

We have been working a lot on making sure we improve our services, so I am really glad you can see the improvements.

Rated 1 out of 5 stars

Scam artists

Ordered gloves and wraps, heard nothing for a week until I followed up. They followed up with their "warehouse" and then I heard nothing for another week.
Followed up again, said I wanted a refund and miraculously I was given a tracking number.

However this tracking number was not for me and has since been marked as delivered in a different state.

My theory is that they're just dropshipping stuff from Thailand and own no stock in Australia. Stay away if you actually want to receive anything and if you purchase, make sure you use buyer protection like Paypal so you can get your money back.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Overall pretty good

Good customer service, quick delivery and good products

June 20, 2023
Unprompted review
Fight Gear Direct logo

Reply from Fight Gear Direct

Appreciate the review, we are so happy to see the improvements we are making internally are having an impact!

Glad you got the item quickly.

Rated 1 out of 5 stars

False stock quantities and delayed shipping

Wouldn’t recommend this store as it said on the website that the two items I ordered were in stock only to find out over a week later after I reached out that one was not available and had to be refunded, and the other one took an extra two weeks before it even shipped because they didn’t have any stock in their domestic warehouse so they shipped it directly from the overseas manufacturer. It then took another week for the item to be shipped meaning almost a full month before I got the item, let alone 4-10 business days.
Overall I experienced misleading stock information, delayed shipping times and a lack of proactive communication and customer care.

June 29, 2023
Unprompted review

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