Finance Advice Centre Reviews 374

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, often going above and beyond expectations. People frequently highlight the excellent service received, noting its efficiency, clarity, and the ease with which complex processes are handled. Reviewers are particularly satisfied with the customer service, emphasizing the prompt communication, clear explanations, and the supportive guidance provided throughout their interactions. Many customers appreciate the personalized approach and the commitment of the staff to ensure a smooth and stress-free experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Steve twice for mortgages now, both times he has gone above and beyond in updating us, chasing relevant parties and giving general advice. We couldn’t be happier with the service he provide... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We were quite a complex case, but Garry handled everything with professionalism and persistence. From the start, he took the time to understand our situation in detail and kept us fully informed throu... See more


Company details

  1. Mortgage Broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

5.0

Excellent

TrustScore 5 out of 5

374 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Kia is absolutely wonderful!

Kia is absolutely wonderful! I’m a regular customer of finance advice centre and would recommend Kia in a heartbeat. Efficient, professional and always contactable whether it be by phone or email. Exactly what you want from the service! Exemplary, thank you!!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Garry was fantastic

Garry was fantastic throughout the mortgage process. He explained everything clearly, kept me updated and made the whole experience stress-free. Highly professional and approachable; I’d definitely recommend him!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

As a first-time buyer, it can be challenging to find a suitable mortgage advisor. However, Jaynandan Yadav has been exceptional. He ensured I fully understood the process and kept me informed of every detail. His assistance in securing the most competitive mortgage with the lowest interest rate was invaluable. I felt confident in his expertise and highly recommend him.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Would use again

Steve was always available. He was very supportive and patient. He gave us choices and explained all well.

I’d recommend to anyone looking for mortgage advice.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best finance and mortgage advisors


​I recently used a finance advisor to secure a mortgage offer, and I cannot recommend them highly enough. From start to finish, the service was truly exceptional, especially given the current challenging market conditions.
SHEETAL demonstrated deep market knowledge, took the time to understand my specific financial situation and priorities, and clearly explained all the available options to my wife and me. We felt confident at every step that we were receiving the best possible advice. We are very much appreciated.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Jay Yadav has simply been nothing short of excellent!

This review will serve as our official recommendation for our broker Jay Yadav (Mortgage Advisor)

Jay has been brilliant throughout our mortgage application he is knowledgeable, kind and very professional even with the complexity of our mortgage application he has been with us through this journey keeping us going and reassuring us that all will be ok.

We can’t thank Jay enough he has been a miracle as a broker, and we can’t thank him enough for helping us to own our first home and for his hard work and dedication.

We will always recommended Jay as a mortgage broker to anyone looking to buy their home.

He answers the phone when you call him if its a miss call he does actually call you back which we think is excellent as the advisors in the past we have had dont always do this even on a weekend he sent us a message very hard working.

Highly Recommended and we have no regrets in him organising our re-mortgage process in the future.

Thanks again

Mr L
A very happy customer.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Securing my first ever mortgage


I can’t thank Susan O’Brien at the Financial Advice Centre enough for helping me secure my full mortgage offer! From start to finish, the service has been absolutely brilliant. Susan showed such a great understanding of my personal circumstances and handled everything with professionalism, care, and a fantastic sense of humour.

She made what could have been a stressful process feel smooth and straightforward, always keeping me updated and explaining everything clearly. Sue’s knowledge and experience in the industry really shine through — she’s not only professional but also genuinely funny and down to earth, which made the whole experience even better.
Securing my first ever mortgage :)

I would highly recommend Sue and the Financial Advice Centre to anyone looking for honest, reliable, and friendly mortgage advice. A truly five-star service!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Garry Smith - The Best Financial Adviser You Could Ask For


I will never look for another financial adviser — Garry Smith is truly the best of the best.

From the very beginning, Garry impressed me with his professionalism and foresight. He contacted me early to start the remortgage process, which caught me by surprise, but it quickly became clear that he knew exactly what he was doing. The initial offer was excellent, and everything moved swiftly — I was thrilled.

However, when the solicitors got involved, I discovered an equity issue that meant I couldn’t proceed with the remortgage, despite having already paid all the fees. I turned to Garry for advice, and he responded with courtesy, professionalism, and a clear plan of action. He guided me through every step and stayed involved until the issue was resolved and the remortgage was successfully completed.
Throughout the process, Garry maintained communication with all parties involved, ensuring everything came together in my favour. When things began to slow down with the solicitors and my previous mortgage interest rate increased, Garry was calling almost daily to check progress and advise me on how to speed things up.

I’m incredibly grateful to have chosen Garry as my financial adviser. I will continue to seek his guidance for any financial matters, and I genuinely believe there’s no one better.

Thank you so much, Garry.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service! Highly recommended!

As a first time buyer, Garry was very patient with me and extremely helpful and supportive. He explained to me the step-by-step process which meant I always knew where I was and what I needed to do and know at any given stage of my mortgage application. He’s also very prompt and professional. As the review title says: excellent service. I highly recommend!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Garry Smith!

Having been introduced to Garry by family, I can now confidently say I highly recommend his services. Garry helped my daughter and I secure the perfect mortgage product through a “joint borrower, sole proprietor” arrangement — exactly what we needed. He went above and beyond, scouring the market to find us the best deal and keeping us informed every step of the way, even when the paperwork got tricky. His professionalism, dedication, and clear communication made the whole process smooth and stress-free.
Thank you, Garry, for all your hard work and support!
— Shaun & Hedy

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Gary was amazing he was open and…

Gary was amazing he was open and friendly, he kept us up to date on everything , he contacted us regularly, explained thing to us that we did not understand. steve & josie

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

This is our first time working with Jason…

This is our first time working with Jason and I have to say, I will always come back to him whenever we need a new mortgage or insurance. I cannot fault him, from start to finish. He works all kinds of hours to ensure he gets you the very best deal as quick as possible, and that has meant a great deal to us. We certainly wouldn’t have got as good a deal without him, and he took all that pain away from us. Totally reliable, trustworthy and caring individual, and would recommend anyone to use his services!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

I have recently used finance advice centre for my remortgage. Kia made this process, application and transition so seamless with little worry and anxiety. She kept me updated in every step and I knew I could ask any question I needed and she would come back to me with a full explanation in a timely manner. Thanks Kia! 😊

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Jason Pulsford

Review for Jason Pulsford

Jason is so much more than just a broker. He guided and supported me throughout my homeownership journey, and I truly never thought I’d be able to get a mortgage. Jason always remained positive, truthful, and encouraging—he’s been there every step of the way.

He’s always available, whether by phone or email, and responds quickly with genuine care. Friendly yet professional, Jason makes you feel like you have a trusted friend in your corner. When your dream is on the line, he’s exactly the person you want by your side.

Thank you, Jason—I couldn’t have done this without you. I highly recommend him!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Steve has been such an amazing help

Steve has been such an amazing help! He informed me on the progress constantly, he was able to showcase the pros and cons of different leaders. When no one was able to help with a transfer of equity, steve was the person who helped me through this process! Amazing guy!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support from start to finish!

Sheetal was incredibly helpful throughout the entire mortgage process. From the initial consultation to securing the offer, she provided clear guidance, prompt communication, and genuine support at every stage.

We especially appreciated her professionalism, patience, and ability to break things down in a way that was easy to understand. The entire process felt smooth and stress-free because of her involvement.

Highly recommended for anyone looking for expert mortgage advice and support!

Thank you again, Sheetal, we truly appreciate your help!

…Matthew & Welhelmina Kyei-Dompim

September 1, 2025
Unprompted review

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