Finance Advice Centre Reviews 375

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, often noting how advisors go above and beyond to secure favorable outcomes. Many highlight the excellent service received, emphasizing clear communication, quick responses, and a smooth, stress-free process. Reviewers frequently commend the customer service for being patient, understanding, and providing thorough explanations, making complex situations easy to navigate. People appreciate the personalized support and guidance offered throughout their journey, with many feeling confident and well-informed at every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Steve twice for mortgages now, both times he has gone above and beyond in updating us, chasing relevant parties and giving general advice. We couldn’t be happier with the service he provide... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We were quite a complex case, but Garry handled everything with professionalism and persistence. From the start, he took the time to understand our situation in detail and kept us fully informed throu... See more


Company details

  1. Mortgage Broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

375 reviews

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Rated 5 out of 5 stars

Excellent Service!

I had a fantastic experience working with Pratik and Yogesh at the Mortgage Advice Centre. They provided thorough, in-depth information about the mortgage process and were always quick to respond to any queries I had. Their efficiency and professionalism ensured that the transaction was completed swiftly and smoothly. I highly recommend their services to anyone in need of mortgage advice.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Garry's Great Service

I was referred to Finance Advice Centre by Money Saving Expert who assigned Garry Smith to me to help with my getting a new mortgage. Garry has been fantastic throughout this process.

He has worked on my case very professionally, researched and offered products I would not have known to look for in the first place. The best thing is that he has explained everything really well in terms of the process, products offered and answering questions.

First class service, thank you Garry!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage re financing

Excellent communication from Pratil and Yogesh from the very start of the process. They were given a clear objective from the start and this was achieved to our satisfaction within a very reasonable time frame.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service from Yogi and the team

Great Service from Yogi and the team. During a re-mortgage process, I was walked through all options available to me. Once I decided on a provider, the team were incredibly efficient in getting a decision in principle etc and ultimately in helping me secure the mortgage

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best Mortgage Brokers.

I have gone through several mortgage brokers in the past and have been rejected by all the lenders before I came to Finance Advice Centre. Our case handler Pratik made sure we got our mortgage as he swiftly and professionally dealt with our case and helped us all the way until we got the keys to our house. I would 100% recommend this company and especially recommend Yogesh and Pratik.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Yogesh and Pratik absolute Legends.

Excellent customer service and really friendly guys who help you through the process of finding and getting you a mortgage.
Yogesh and Pratik in particular were outstanding. They completely understand the process and Yogesh will bend over backwards to getting you the best mortage deal out there. Pratik regularly gave me an update on what's happening with the mortgage with out me having to ask.
I highly recommend these guys if your looking for a buy to let mortgage or a standard mortgage.
Can't thank them both enough.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience every time

Garry is fantastic and my partner and I highly recommend him. He is so professional, knowledgable and non judgemental. Looking for a first time mortgage with poor credit was daunting at first but he put us at ease and was supportive and helpful throughout and even after the process! Garry was recommended by a friend initially and this is the second time we have used him and the Finance Advice Centre. Considering our current and previous experience with both Garry and the Finance Advice Centre we will definitely be returning customers and will continue recommending them both.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service


Absolutely outstanding service.
Kia Moulds was amazing from start to finish of my remortgage process. I had a few doubts, concerns and numerous questions about the remortgage but Kia’s calm reassurance, knowledge and unwavering professionalism ensured I secured my new deal.
I would without hesitation highly recommend Kia to anyone that is about to go through this process, I can honestly say my application was in Kia’s safe capable hands, nothing was too much trouble she worked above and beyond being available with any concerns or issues I had along the way. I honestly did not think I would get such an amazing mortgage deal but Kia worked her magic and I am honestly over the moon and very appreciative of Kia’s expertise. Thank you so much!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and support

Gary helped me in a difficult time to secure the best possible mortgage for my age and circumstances
He listened to me talked me through the process and checked in on me regularly
Great service I would highly recommend his services

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Slick and quick! No barrier too big.

Due to my property portfolio, I have a fair share of experience when it comes to mortgages. PRIOR TO Financial Advice Centre (FAC), I have had very negative, frustrating and financially impacting experiences. With too many hoops to jump through, lazy staff, additional paperwork, etc - some mortgage applications took up to six months to complete. Due to this, I changed my broker and solicitor from FAC’s recommended list. It has been a pleasure to witness what a broker should do to get these applications over the line. I had Steven Hatton looking after my case; the man is brilliant. He Chased everyone and everything daily to keep momentum. Steven was also extremely patient, presented me with several options, and kept me up to date, day by day at times, with new and better rates. Once all decisions were finalised, the mortgage flew through to completion in a matter of weeks. I can’t thank Steven and FAC enough, and will definitely be using them again.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Scott has been the most helpful of all…

Scott has been the most helpful of all the mortgage advisors I have spoken to in the last 12 months!!! I was told no by sooooo many! After an awful divorce I was desperate to be able to move on and buy a house for me and my children but it didn't seem possible ... When I went back to Scott he went above and beyond to help me and was able to find me a lender - I am so grateful!!!!

Fantastic service and continues to support me now through the process of my house purchase, can't recommend enough seriously!!!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Garry Smith - absolutely fantastic service!

Garry put our mind at ease throughout the whole process end to end. There was no question too big or small!

Garry was on the other end of the phone anytime we needed him or wanted clarity - absolutely cannot fault any aspect of his service I strongly recommend him to anyone regardless of your current situation!

Not only has the process been smooth throughout the aftercare and check ins have been so reassuring and have turned what I thought would be a daunting and extremely stressful process into something much more enjoyable!

Thankyou Garry for helping us achieve a dream we thought was out of reach - I genuinely believe we couldn’t have done it without you! 11/10 service 🌟

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Very excellent and end to end customer…

Very excellent and end to end customer services. Highly recommend. Specially thanks to Ms Sheetal Jethwa who handle my whole process . Very Good Asset for Company.

Thank you very much Ms Jethwa for your overall support.

Amit.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Garry has made the process so easy ,I have used him a few years ago for my first mortgage and now for my re mortgage and now a buy to let .Each time it has been seamless I will definitely be using again in the future.Thank you again

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage

We had an amazing experience throughout the whole process of securing our mortgage. Muz was friendly, well informed and extremely helpful and really made this as smooth of a process as could be.
Will definitely be recommending to friends and family.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and caring

Garry Smith helped me through my journey to get a mortgage. He helped me during a complex journey where he showed detail to attention. If it wasn’t for Garry I would still be searching for a lender. He cares and gives his all for your needs. He is always in contact and has the experience to fulfil your mortgage needs. I would recommend Garry Smith to anyone who needs a mortgage!

June 6, 2024

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