Finance Planning Mortgage & Protection Reviews 310

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process stress-free and easy to understand. Many highlight the excellent customer service, noting the personalized approach and clear explanations provided throughout their journey. Consumers frequently mention the quick response times and the smooth user experience, appreciating how efficiently their queries were addressed and how well they were guided through complex procedures. People often express their gratitude for the dedication and support received, with many stating they would gladly use the service again and recommend it to others.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight that the process was stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jim was an absolute legend. He helped me achieve my fairly complicated mortgages quickly and efficiently and got me a fantastic rate. He was always on hand to consult and walk me through the process a... See more

Rated 5 out of 5 stars

Smriti Shrestha Pun is an outstanding mortgage professional. She provided excellent advice and support throughout the process. She made the whole process easy and stress free. Very professional and ve... See more

Company replied

Rated 5 out of 5 stars

Binita went above and beyond for us. She made the mortgage process understandable and manageable and guided us through every step from start to finish with ease. The entire process was smooth and stre... See more

Rated 5 out of 5 stars

Peter is a fantastic mortgage advisor, he helped us many times with different scenarios during our sale and purchase of our new home. His response time is incredible and we always trusted his advice.... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

We know that choosing the right mortgage can seem a daunting task which is why we go out of our way to offer a fresh new approach that leaves you to think about other things. We can meet for a coffee, talk on the phone or even arrange your mortgage on-line. You decide what fits in with your busy lifestyle. Our advice doesn't stop at the mortgage, we will also help you to protect yourself and your family against those things that threaten your ability to pay your mortgage. In short, we love helping people with buying property and remortgaging their existing​, give us a call today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

310 reviews

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Rated 5 out of 5 stars

Great and Supportive Mortgage advise

Our mortgage advisor at Mortgage Master was incredibly helpful and answered all our questions with patience and clarity. She made sure we secured the best possible deal for our mortgage.
To keep both me and my partner fully updated, she even created a WhatsApp group so we could receive progress updates at the same time regarding the solicitor and mortgage provider. This made the whole experience smooth and stress‑free.
Overall, the service was excellent and we highly recommend Mortgage Master.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Carl helped me find a suitable mortgage…

Carl helped me find a suitable mortgage rate. He is calm polite and good listening. He worked around my suitable time and always made sure I understood what I was getting myself into!

I would recommend Carl to anyone looking for mortgage advisor

Annie

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Claire is the best of the best

Claire supported me most recently through me first re-mortgage (already supplied the mortgage to begin with and was excellent) the process itself was incredibly quick and easy. Claire secured me a much much lower rate than I was on and the fact it was with the same lender meant absolutely no effort was required on my part. As the approach of my mortgage change drew closer Claire took the liberty to check if she could squeeze a better rate nearer the time and she did it ! I was so thankful she took the time to do that and that extra made the difference. I have already recommended Claire to family and friends whom have already sought her services and I personally am a customer for life. She is wonderful, keeps it real, which in this industry is really not common and has your best interests at heart. Thank you always Claire !

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Worked with Paul and Nikki for years and would highly recommend. Safe and trustworthy and works hard to get the best deal

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel has been incredibly helpful

Daniel has been incredibly helpful to us in our mortgage process. Highly professional and personable, he has found us a good deal on our mortgage and we will continue to work with him for our next renewal.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dear Lokesh Dai,

Dear Lokesh Dai,

It never felt like we were dealing with just a mortgage adviser. It felt like having a big brother beside us who genuinely cared. You were there through every ups and downs of our journey.

You went the extra mile in every possible way. Whenever we had worries or questions, you were always there to listen, guide us and support us. Your dedication, patience and emotional support meant so much to us. Thank you so much, Dai.

Bisworaj & Rubina

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service from Chobi Gurung

I sincerely thank Chobi Gurung for his invaluable assistance throughout my home-buying journey. He was exceptionally supportive and kept me consistently informed at every stage. Chobi went above and beyond to resolve all my concerns and secure the best possible outcome. His dedication and guidance made the entire process seamless and reassuring. I highly recommend him to anyone embarking on the home-buying journey

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Robert Chart

Robert Chart - highly recommended. Extremely thorough, very communicative, providing clear guidance throughout the whole process and quick to answer any questions you may have.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Bryce Protheroe is your Man.

A massive shout out to Bryce. He has been an absolute legend with sorting and arranging our mortgage from the word 'Go'. Without him, we wouldn't have a beautiful house to call home.

He is very professional, honest and trustworthy which makes the mortgage application process a lot more easier and comforting. He is also very punctual with replying to emails and answering phone call with any queries that you might have.

I work in the Airline industry and it is a massive help when your Mortgage Advisor understands elements within your payslips. Bryce understood everything and nothing needed to be explained.

Since using Bryce's services, I have recommended him to everyone at work, even my parents and two of my friends both now use him for their mortgages too.

If you want to get onto the housing market with a mortgage, Bryce is your guy!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Rob and the team were as always very…

Rob and the team were as always very helpful laying out my options and giving me accurate advice .
The process was smooth and was happy to use the service again and will continue to do so in the future .

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

From the moment we contacted Stuart, he has been outstanding.
We will only use him and his services in the future.
Says it all really 👌🏼

April 1, 2026
Unprompted review

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