I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more
Company replied
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more
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FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more
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Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Contact info
185 Fleet Street, EC4A 2HS, London, United Kingdom
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Great
3K reviews
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Additional records
Was easy to find my ancestor in several records, including a workhouse minutes book. There are records beyond the usual life vital records; which are not found on other family history sites. Our ancestors are more than their vital records. You can find them on Find My Past.
March 19, 2025
Reply from Findmypast
Hello Idajean,
Thank you for your review of Findmypast.
We're happy to hear you have had success in diving into our more unique record sets! They really can help build a bigger picture as to how our ancestors lived throughout the years.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Found the website couldn’t handle the…
Found the website couldn’t handle the family tree matches well - even with a small tree, it often would take a while to load hints, would mess up and not add things, would fail to update hints, etc. The lag was horrendous.
And I wouldn’t say any of the documents on the website were unique enough to justify a subscription. Unfortunately with rapid digitization of today, not much is unique and a lot of other websites have the same info.
I did like the percentages given to possible documents, that was handy.
March 19, 2025
Reply from Findmypast
Hello ,
Thank you for your review of Findmypast.
We're sorry to hear that you have been having issues with family tree hints. If this continues to happen, please notify our support team, who will be happy to investigate further on your behalf.
We do continue to add new records weekly, so do check back in the future to see if we have something that you're interested in. We have a blog post which highlights any new additions which can be found here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Hello Gale,
Thank you for your review of Findmypast.
We're happy to hear that you have had success in using Findmypast so far and wish you the best of luck with your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I did not give FMP 5 stars because I am…
I did not give FMP 5 stars because I am still getting familiar with the program. In spite of the learning curve I have found some new information on a brick wall I have been trying to break for years.
March 24, 2025
Reply from Findmypast
Hello Laura,
Thank you for your review of Findmypast.
We're happy to hear you have been able to use Findmypast to break down a brick wall you have been stuck on and wish you the best of luck with your research!
If you're still getting used to the website we would recommend checking out our FAQ and New user guides here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Too hard to use the family tree part…
Too hard to use the family tree part and too expensive
March 24, 2025
Reply from Findmypast
Hello Kat,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues using our family tree feature, we have some guides to help you along with this here:
https://www.findmypast.com/help/categories/360001553938-your-findmypast-family-tree
We will pass over your comments regarding the pricing to the relevant department on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Site overhaul spoils user experience
The website overhaul a couple of years ago introduced several usability issues. Whilst it's great to get access to the data (especially the newspapers), the frustrations that occur when trying to perform even the most basic of tasks mean that the fun has been taken out of it and I don't bother to do nearly as much genealogy as before
March 22, 2025
Unprompted review
Reply from Findmypast
Hello Nigel,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website to have usability issues after our rebranding.
We will pass your comments over to our technical team as feedback on your behalf. If you would like to expand on this feedback please don't hesitate to reach out to support@findmypast.co.uk.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you have been able to find the records you need effectively through our site!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Cancelled within 14 days but refused to…
Cancelled within 14 days but refused to give a refund as I had "used too much"!
3 March 2025 purchased
13 March 2025 cancelled.
The "no questions asked cancellation" is a scam.
Do not trust this company.
March 13, 2025
Unprompted review
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
Findmypast offers a 14 day cooling off period in which payments can be refunded if the subscription has not been used.
You can find out more about this policy in our terms and conditions here:
https://www.findmypast.co.uk/help/articles/4411058589969-18-refunds
When cancelling your subscription it simply turns off the automatic renewal for your next payment.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I love that I am able to research and…
I love that I am able to research and look up my ancestors and learn more about them with all the information that you provide, the Parish records are a glance of how bishops and pastors kept records.
March 19, 2025
Findmypast is a family history site…
Findmypast is a family history site that I have used for many years now. I use about five family history websites and this one is up there with the best.
March 17, 2025
Reply from Findmypast
Good Morning
Thank you for your comments!
We really appreciate your kind feedback!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reply from Findmypast
Hello Cynthia,
Thanks for your review of Findmypast.
We are sorry to hear you are having some difficulty with some searches.
One of our Support Team will be reaching out in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Hello Vicki,
Thank you for your review of Findmypast.
We are happy to hear the site has helped with your family research. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
So I tried to sign in thru my church…ybe
So I tried to sign in thru my church account. But alas it won't let me. The original link I was given no longer works. Maybe this is good for a first timer but I find this experience to be at most fustrating.
March 4, 2025
Reply from Findmypast
Thank you for your review of Findmypast.
We are sorry to hear you are experiencing some issues with the site.
One of our Customer Support Team will be in touch in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
RootsTech is wonderful
The people at the rootstech booth were extremely helpful when I wanted to upgrade my subscription from FS free to full access.
March 10, 2025
Reply from Findmypast
Thank you for reviewing Findmypast Penny
We are delighted to hear you enjoyed Roots Tech and our Team helped with your upgrade.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Frustrated researcher
I have been researching for about 10 years and always found FMP too expensive. However I was becoming frustrated with limited access to 1921 census and as they offered a 30% reduction finally bit the bullet. I didn't realise that Ancestry.com was opening up the records very shortly afterwards so felt a little silly.
However I have been using FMP on and off for a month or so and find it increasingly annoying that you cannot open certain information in separate windows for inspection and have to spend a lot of time hitting the back button far too many times.
Ancestry (for me) seems far more intuitive. - and better deals £££ to be had
March 12, 2025
Unprompted review
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us
We do aim to make our site easy to navigate, though we are sorry to hear you have experienced some frustration with opening new information however this sounds like a great feature so I will pass this back as feedback.
Working with my tree in FMP is difficult
I do not find working with my tree in Findmypast to be very easy and find myself racing back to FamilySearch or Ancestry because that is where I am comfortable. However I do like the resources which are found in Findmypast, and am very grateful for the ability to access those resources.
March 10, 2025
Reply from Findmypast
Thank you for your review of Findmypast Angela.
We will pass on your feedback , we are hear you are enjoying the resources we have.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reply from Findmypast
Thank you for your review of Findmypast.
We are sorry to hear you are having some issues with the site. One of our Customer Support Team will be in touch in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found your service beneficial, and I would recommend it to anyone wanting to research their Family Tree.
I was able to gain information on some of my distant ancestors as well as add a few more to the Family Tree which may benefit others who were researching their relatives.
March 7, 2025
Reply from Findmypast
Hello Jonathan ,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We are sorry to hear you are unhappy with the site. One of our Customer Support Team will be in touch shortly .
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypas
Tree Population Problems
I like it but don’t understand why it is so difficult to get my family tree transferred. Other places let me populate my tree from other places like Family Search. Find my past won’t let me do that. If I could transfer my family tree from other sites, I’d rank it higher. Trying to rebuild my tree is a pain.
March 6, 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback, we arr sorry to hear you are having some issues.
You can upload any GEDCOM file that you have which contains your family tree.
To do this, you just need to click on the 'Family Tree' button at the top of the web page followed by 'Import a Tree'.
You will then have the option to upload your GEDCOM file from your PC to your Findmypast account (much as you would when uploading a photo).
https://help.findmypast.co.uk/hc/en-us/articles/115004853909-How-do-I-upload-my-family-tree-to-Findmypast-with-a-GEDCOM-file-
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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