I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more
Company replied
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more
Company replied
FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more
Company replied
Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Contact info
185 Fleet Street, EC4A 2HS, London, United Kingdom
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Great
3K reviews
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Exceptional customer service from Ryan
Exceptional customer service from Ryan! Very helpful and quick response along with being very courteous. He is a great asset to your company!
March 3, 2025
Reply from Findmypast
Good Morning
Thank you for your kind feedback!
It's lovely to hear Ryan was so helpful with your query! We have forwarded this feedback along.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I would of liked more options to search someone within the last 60 years
I disliked the fact that you have hardly any evidence of people within the last 60 years. No copies of telephone records even if I had the name, address and phone number to confirm.
No section to put in where someone worked and dates.
I have the persons name, brothers name, address where they lived in the 80's even a telephone number, but no options to put this information in.
March 3, 2025
Reply from Findmypast
Hello Samantha
Thank you for taking the time to provide feedback
We will pass on your feedback to the relevant teams.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
I last looked at my family tree twenty…
I last looked at my family tree twenty years ago. The records online seem to be more comprehensive and to date, they are extremely useful.
February 26, 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We are happy to hear you have found some new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Fantastic rip off
Charge too much to put everything I know together 😡🤔 monthly I'd agree but not paying a year upfront 😂😂
February 26, 2025
There has to be a better and more…
There has to be a better and more efficient way to import a family tree from family search and ancestry.
February 26, 2025
Reply from Findmypast
Hello Robyn,
Thank you for your review of Findmypast.
In order to upload a family tree from another source all that is required is a GEDcom file.
Once you have the file you can then click 'Family Tree' followed by 'Import a Tree'. We have a guide with step by step instructions here:
https://www.findmypast.co.uk/help/articles/115004853909-how-do-i-upload-my-family-tree-to-findmypast-with-a-gedcom-file
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Screen told me that I needed to seek…
Screen told me that I needed to seek help because I wasn't able to complete sign in and then after about 5 minutes I recheck screen and I was signed in already. Confusing,
Tried to find records but nothing found.
February 21, 2025
Reply from Findmypast
Hello Jane,
Thank you for your review of Findmypast.
We're sorry to hear you were having some initial issues with logging in.
Have you found our FAQ and New User guides? These are filled with hints and tips on how to get your research started here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I periodically get "hints" from find my…
I periodically get "hints" from find my past but when I click on link it "forces" me to look at ad to upgrade service and will NOT allow me to view hint without upgrading. this is very annoying - either provide hints without restrictions or do not provide hints - choose.
February 19, 2025
Reply from Findmypast
Hello Harry,
Thank you for your review of Findmypast. #
We're sorry for the confusion here, our hints link to records directly on the website which most require an active subscription for.
If you would like to stop receiving these emails you can switch them off at any time within the 'Communications Preferences' section found under 'My Account'.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Found a new source for an ancester
Found a new source for an ancester! Very exciting!
February 19, 2025
Reply from Findmypast
Good Morning
Thank you for your kind comments
We are pleased to hear you had success in your searches! We wish you success in your future research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Reply from Findmypast
Good Morning
Thank you for taking the timne to provide feedback!
We really appreciate your kind comments!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It's a great time
Ive enjoyed finding "Find My Past" It's a wonderful site and has given me a great time to find out more of my family's past .
February 11, 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you have found so much through our site!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
One of the best heritage sites I have…
One of the best heritage sites I have used. The amount of accurate information offered (as opposed to me having to hunt for info) is astonihsing and takes a lot of legwork out of the business of tracing one's roots.
February 2, 2025
Reply from Findmypast
Good Morning
Thank you for your kind comments!
We really appreciate your kind words and are pleased our site has been so useful for your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I haven't been on the website in quite…
I haven't been on the website in quite long time but I was surprised I was still able to log on. Then when I went to my family tree there was hunts for my family.
February 10, 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback , glad to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Difficult to use on iPhone 15
Difficult to use on iPhone 15, not a lot of return on my searches like other apps.
February 16, 2025
Reply from Findmypast
Hello Julie,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues using record search on your iPhone and have passed over your comments as feedback on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I can’t figure out how to enter things
I can’t figure out how to enter things. I frequently use my cellphone and I obviously started with myself, tried to enter my dad and mom, but it put my mom and also entered her as my grandma as well as my grandpa (I didn’t even type her name in either spot). I am NOT going to be able to use my account very often because that kind of thing pisses me off and I’ll just use my Family Search and Ancestry accounts which will be enough for me. Thanks, but no thanks for what you do. Your programming stinks (putting it mildly).
February 12, 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to provide feedback
We are sorry you have experienced some difficulty on our site - we do have many help pages if you are having difficulty in entering information
https://www.findmypast.com/blog/help
You can also reach out to our support team who will be happy to assist with any difficulties you have!
https://www.findmypast.com/help/contact
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
If you have ancestry don't waste your time
It's a bit more user friendly to create the family tree than other sites and records are easy to search, but, didn't find anything different than all the other sites we are forced to pay for just to learn about where we come from.
February 11, 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to provide feedback
We are sorry to hear this, we have forwarded along your feedback for consideration and remember as we do release new records weekly there is always something new to find on our site!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Excellent access
Excellent access. Quick to use site. Corrections are dealt with well.
February 10, 2025
Reply from Findmypast
Hi Jo,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using Findmypast to further your research and find the site quick and easy to use!
We wish you the best of luck with your research, as you continue to add information to your tree we will attempt to show you hints which may help with your journey.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I was able to get some different…
I was able to get some different information on a relative, but felt that I already had 2 other programs. I don't need another one.
January 30, 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear you have found information with us that you have not been able to locate elsewhere and wish you the best of luck with your research.
You're welcome to return at any time and pickup from where you left off.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found your recent changes to the site…
I found your recent changes to the site to make finding source documents more difficult than before.
February 5, 2025
Reply from Findmypast
Thank you for taking the time to provide feedback
We are sorry you have found some difficulty on our site. We have forwarded along your comments about recent site changes for consideration, though if you are having difficulty in using the site, our support team will be happy to assist you!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Incorporate to page
Would like to be able to add person's maiden, married: and mother father grandparents siblings children spouse, s grandchildren so one to make it easier to find actually relative would like links to other sights like roots ,ancestry, find my past, find a grave, news papers not be something you have to completely leave the page to look up maybe at extras , window for it helpful to have translator button incorporated
February 5, 2025
Reply from Findmypast
Thank you for taking the time to provide feedback
We are sorry you have found some difficulty on our site. We have forwarded along your comments for consideration, though if you are having difficulty in using the site, our support team will be happy to assist you!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Reply from Findmypast
Hello Alison,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed using your free trial and hope to see you continuing your family history research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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