AVOID! After over a month and a half of no communication and no delivery I can only presume I am not going to receive my order. I have tried emailing and have had no comments back. Not what you need... See more
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See what reviewers are saying
I absolutely love these mindful.rings at tranquility. Over the last few years I have developed anxiety and these help in co junction with other tools I have in place, I abslourwky love the design and... See more
I received my beautiful thumb ring last week after ordering the wrong size!! Returns were super easy and my new ring arrived super fast! Beautifully made and fits perfectly. Love the spinning rings it... See more
Ring delivered but unfortunately not correct size. I requested a return and refund by email but have heard nothing. Visited website today to see if I could chase to find that the company is having a '... See more
Company details
Written by the company
Beautifully designed mindful and anti-anxiety jewellery. Sometimes all it takes is a brief moment to bring you back into the present. We created Tranquillity to equip each individual with the tools to manage the mental obstacles of daily life - wherever you are.
Contact info
33 Pipit Drive, SW15 3AW, London, United Kingdom
- help@findtranquillity.co.uk
- findtranquillity.co.uk
3.5
Average
372 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Shocking customer service!
Shocking customer service!! No reply whatsoever to numerous emails. I had to raise a dispute via PayPal for a returned ring to get my refund as I was sick of being ignored by Tranquility. It took 5 weeks to resolve in the end - terrible experience!!
Updated: I copy & pasted the email address from your website.
November 2, 2024
Unprompted review
Reply from Tranquillity
Hi Kerry, unfortunately we haven’t received any emails from you. It looks like you have misspelt our email address. There are two “L” in Tranquillity.
Terrible customer service.
You'd get better customer service from a scam company. They just don't bother replying to e-mails and you can't ring them. Returned a ring to exchange it for another size, (order number #51225). That was 2 weeks ago. I've had no correspendence to say they've received it and no reply to my e-mails. Won't be ordering any more.
December 6, 2024
Unprompted review
Reply from Tranquillity
Good morning Tina, could you please email us as help@findtranquillity.co.uk we haven’t received a return for order 51225 back to us. The team will be very happy to help you with this
Extremely Poor Customer Support Service
I ordered a Ring on the 27th of November 2024 and Paid extra for Delivery. it's now December 5th 2024 and I've still not received the Ring. They use Royal Mail for their deliveries and give you a tracking reference, unfortunately the tracking doesn't give me any updated information. I contacted their Customer Support and received one email from a 'Mark' who I suspect is just an Ai piece of software that provides a standard response.
I've tried contacting them again by responding to their one and only email response but I'm now getting Mailer Daemon delivery failures saying this Account doesn't exist!?!?
Doesn't fill me with confidence.
I have now contacted them through Instagram and also Facebook as their website doesn't give you a direct contact form.
I have now finally received a response from them through Facebook Messenger and been given a date 9 days after placing the order.
I hope this ring lives up to expectations after all this hassle.
December 5, 2024
Unprompted review
Disappointed
Love these rings (have purchased 3 now) however my SYGOL ring has broken. Was in touch about returning as they have “lifetime warranty”. Was ignored and then told my ring wasn’t included in the “lifetime warranty”. Aftercare/ customer service is awful.
November 28, 2024
Unprompted review
No Return Address
Ordered 4 rings for daughter to choose from for Christmas but all the wrong size. The returns form has no address on, nor does their website! Online chat ignored and despite Mark replying to my email about when new stock due in I still have no idea where to return the rings to! Can anyone help?
November 27, 2024
Unprompted review
Nice items but poor after sale support
Nice items and ordering process is easy. Good offers available. However, when something goes wrong the customer service was poor. I wanted to exchange something and the communications I received were very repetitive and unhelpful. Not sure they were from a human!
September 27, 2024
100% Good Service & Products
100% Good Service & Products
Easy ordering. Speedy delivery. Good customer service and fast exchang, I received my new ring in the same week. And the products are beautifully made too.
October 17, 2024
Unprompted review
Rings
I had such a good experience with this company, communication is great and I absolutely love my spirit and brave rings! Thank you so much.
September 23, 2024
Unprompted review
AWFUL CUSTOMER SERVICE
AWFUL CUSTOMER SERVICE.
I am waiting for a refund for 5 rings it’s been over a month! Everytime I email I get one reply and then the chain goes dead, I do this again and again and again. I have now flagged it with PayPal who I paid through. I have proof of returns as well. I love the other rings I bought but not worth the costumer service cus if anything goes wrong you’ll be stuck!!!
August 28, 2024
Unprompted review
Bought one of the beautiful SYGOL…
Bought one of the beautiful SYGOL rings, it was a size too big so I had to return for another size, the process was very straightforward and I’m so happy with the ring so far. Customer service is really good
September 26, 2024
Appalling customer service
Appalling customer service. Ordered a ring. It was too big so as per their instructions returned for exchange via recorded delivery which was delivered 2nd Sept. I contacted them and they denied receiving it but offered to exchange. They said they had exchanged. However dis not provide tracking details. I have now sent 5 emails. All ignored by "Mark" and no replacement ring. I will now have to battle for a £90 refund. AVOID. Extremely disappointing.
September 10, 2024
Unprompted review
Reply from Tranquillity
Hi Kitty, thank you for your feedback. We will look into this and make sure this is rectified for you
I really like my thumb ring
I really like my thumb ring. It's very comfortable. It was delivered the next day after ordering.
Note:it was sized much bigger than the app I used to size a ring. I had to return the first ring but had my exchange within 2 days. I downsized 2 sizes from the app I used( possibly the App is the issue!) .
A lovely ring, I'm very happy with it
August 26, 2024
Brilliant quality
Purchased my second thumb ring from here, absolutely love them both!
July 29, 2024
Excellent presentation of beautiful…
Excellent presentation of beautiful high quality item.
June 25, 2024
100% Good Service & Products
Easy ordering. Speedy delivery. Good customer service and fast refund. And the products are beautifully made too.
June 27, 2024
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