TranquillityReviews 

Ordered a ring based on the size guide on the website but it didn’t fit (it was wildly the wrong size, and the ring that arrived was different mm to the size guide). I contacted the support team and on their instruction filled out the return form asking for a replacement ring in a different size. Returns aren’t free so I paid for the return (no problem). That was weeks ago. I’ve chased up the support team but despite their initial rapid response to my original enquiry, I now haven’t heard anything for weeks despite sending chasers. They now have my money and the original ring back. Would not recommend.

Update: in case my replies to the original email weren’t getting through I sent through a new support request and did get an immediate respond and refund (less a postage fee). Possibly just an issue with emails (at either end) so increased rating to 3 star. Only issue potentially the poor website sizing (though I’m not risking getting a replacement personally).

Low quality. Disappointed

Order arrived next day and the ring was beautiful, wonderful service and craftsmanship

Amazing customer service and beautiful ring. Thank you!

Very poor customer service.
I bought a beautiful moonstone ring, I had measured wrong and was far too big.
Before returning it i ordered in another use (with a discount code) and another ring with it, so my total spend actually went up.
I sent the original ring back, with paperwork and signed for. I heard nothing. I chased and got a standard refund email for a lower amount. I emailed them and told me they have refunded the wrong ring, the correct paperwork was included and to refund the correct amount.
No response again.
I then emailed again saying the money has come in to my account wrong. Again no response, just a stars email so refund this amount.
So whilst I love my two rings, the customer service is awful. The lack of personal emails when a customer has an issue is not good customer service.
So please be mindful when ordering if you have an issue the service is well below par for spending a significant amount.

Ring was a little big so I returned and received replacement within 2 days.

Easy to order. Delivered quickly and packaged well. I wanted a treat and the ring was the right choice for me but the whole experience was a treat

Lovely ring - very good quality and arrived the next day!

5⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

This is a fantastic company I’ve bought a few rings they are all beautiful and any problems I faced ( well only one problem actually) was dealt with immediately, I was so impressed I highly recommend this lovely company.

I just love ❤️ your collection 😍

Ring was exactly as appeared on the website and lovely quality . Very fast delivery

Thank you Sinead/ Tranquility for my beautiful ring. I received it in a couple of days of ordering. I absolutely love it and will definitely be purchasing more.
Catriona🥰
Dublin

I ordered my rings 2 weeks ago to recieve in plenty of time for my wife's birthday and recieved no conformation still not arrived and my wife's birthday was 2 days ago

I haven't received my order yet and would like a refund please. Thank you

1st time ordering.. my ring is absolutely stunning with exceptional workmanship.. beautiful piece of jewellery.. Will definitely order and recommend again. Thank you Tranquility 😊

Ring is perfect - however my measuring skills aren’t! 🤣 my thumb ring is now on my ring finger - guess I just have to order another one! ❤️

I love Tranquility rings. They are the best quality and look amazing on! I wouldn’t wear any other jewellery, can’t recommend enough

Ordering the item was very easy to do. The product came in great time, fits perfectly to size, and comfortable to wear, also looks amazing!