Fine & Country Reviews 985

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often highlighting individuals who went above and beyond. Many people appreciate the clear and proactive communication, noting that the team kept them well-informed and supported throughout their processes, making stressful situations much smoother. However, some people were dissatisfied with the service and marketing, citing issues such as missed appointments, poor communication, and a lack of follow-up. A few reviewers mentioned receiving inadequate marketing efforts, including errors in brochures and a failure to generate viewings, even after paying marketing fees.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional... See more

Customer service

People report positive experiences with customer service. Many customers praise the clear communication,... See more

Marketing

Reviewers mention ambiguous feedback about marketing. Some customers praised the superb marketing efforts,... See more

Location

Reviewers highlight ambiguous aspects of location. Some customers express satisfaction with finding the right... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a house in Milton Keynes with Fine and Country. Mark did an excellent job, arranging visits at convenient times, following up on all our questions, and keeping the process moving. W... See more

Company replied

Rated 5 out of 5 stars

From start to finish we felt that our estate agent, Pavlo really understood what was special about our house and he led us through the process of bringing it to market in its best light. The brochures... See more

Company replied

Rated 5 out of 5 stars

Buying in France We were very lucky that Lene Nielson helped find us our property and to navigate the French legals. Throughout the process she took onboard our reactions to houses and she mat... See more

Company replied

Rated 5 out of 5 stars

We bought a property through Caroline at the Lincoln office and would highly recommend her and Fine and Country. Through out the process she did what no other estate agent that we have ever dealt w... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.


Contact info

4.0

Great

TrustScore 4 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My heroes

I cannot speak highly enough of the staff in the Diss office. Chris, Tania & Julie (supporting from Norwich) have been amazing. So much so that even when the sale was dragging on, I felt reassured & supported by them. They were the glue that brought the whole process together. I’m not sure we would have reached completion without them.

December 20, 2023
Unprompted review
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Reply from Fine & Country

Hi Susie, thank you for taking the time to review your experience, we are very pleased to hear that it was a positive one! We hope to work with you again in the future, and happy Christmas!

Rated 5 out of 5 stars

A Very positive experience

Ross Anderson, Manager of Fine & Country (Canterbury) has proved to be very understanding and supportive of my specific needs as a client. Many thanks!

December 16, 2023
Unprompted review
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Reply from Fine & Country

Hi Christina, we're glad to hear of your positive experience with Fine & Country Canterbury. We wish you all the best

Rated 5 out of 5 stars

Effortless and seamless

Selling my via property via Fine and Country was effortless and seamless at every step of the process. Sara always responded to my communications immediately and gave me the support I needed. I had a certain opinion of estate agents before working with Fine and Country. They have proven me wrong.

December 10, 2023
Unprompted review
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Reply from Fine & Country

Hi Lewis, it's great to hear that your property sale was a very positive experience with us. We do hope to work with you again in the future, we wish you the best.

Rated 5 out of 5 stars

Dominique at Fine&Country Hove is both…

Dominique at Fine&Country Hove is both highly efficient and well organised as well as being a delightful person with whom to deal. Highly recommended!

December 5, 2023
Unprompted review
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Reply from Fine & Country

Hi John, thank you for taking the time to review your experience, we're pleased to hear it was a positive one. We hope to work with you again in the future. Thanks

Rated 5 out of 5 stars

Great, profesional service

A big thank you to all the staff at the Fine and Country office in Diss following the sale of our house. Chris provided us with sound advice and judgement at the start of the process with Tanya handling the prospective clients in a highly professional way. Sue, in the office, was an excellent guide to the management of the process and Julie Vassar worked closely with us keeping us informed all through the purchasing process which proved reassuring. The photography and sales material was of a really high standard which went over and above what we have seen before adding to the high standard and quality of the sales process.
We would highly recommend the Fine and Country team in Diss if you are considering the sale of your home - they were exceptional from the start.

December 4, 2023
Unprompted review
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Reply from Fine & Country

Hi Mark, thank you for taking the time to review us, we are extremely pleased to hear of you positive experience with us. We wish the best for the future and hope to work with you again.

Rated 5 out of 5 stars

Exceptional Experience

From meeting Tom for our viewing from the Diss Branch of Fine & Country who was exceptionally helpful and professional to liasing with Julie Vassar from the Norwich Branch throughout our buying process we could not fault anything.
Julie you are an assett to Fine & Country, so helpful with communicating between our solicitors and seller.
Thank you BOTH so much!!!
Highly Recommend buying through Fine & Country 5*

November 28, 2023
Unprompted review
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Reply from Fine & Country

Hi Jason, thank you for your review, we are so delighted to hear that you were pleased with your experience with Fine & Country. We hope to work with you in the future!

Rated 5 out of 5 stars

Impressive performance!

We were very impressed with the way Ben Perkins secured our sale, obtaining an excellent price in spite of the unfavourable market conditions.
We found him extremely conciencious, resourceful and a very pleasant personality. He truly went the extra mile to help us.
Always answered our messages promptly, even after business hours.
We unreservedly award him 5 stars!

November 23, 2023
Unprompted review
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Reply from Fine & Country

Hi Mrs Anne, thanks for taking the time to review us. We are very glad to hear of your positive experience with one of our agents, and we wish you all the best for the future.

Rated 5 out of 5 stars

Great experience at Islington

Mark & Davor in Islington stuck with us over a long period as we sold 2 difficult properties over Covid & subsequent financial crashes, etc. They were honest, pragmatic and always available. Selling 2 was a doubly stressful experience, but I had 100% trust that the guys would get us there in the end - and they did. Thanks to you both! Simon

November 16, 2023
Unprompted review
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Reply from Fine & Country

Hi Simon, we are very pleased to hear that you had a positive experience with us and our Islington office. We wish you the best and hope to be working with you again in the future.

Rated 1 out of 5 stars

Chepstow office are a bit like the old…

Chepstow office are a bit like the old double glazing salesmen, you just cannot get rid of them. Every few weeks we get a letter telling us that our current agents are no good and use F&C. However when you email, they ignore it, They never answer the landline 01594 715444 and Richards mobile 07970 237304 is the same and usually goes to answerphone. And all I want to do is get off the mailing list, however what if I wanted to buy the house you are thinking of listing with them?? I would have given up a long time ago.

Plus they use 'The Homeowner' to get round the Mailing Preference Register, that I am registered on but letters addressed such are unregulated.

If it was me I would look elsewhere for an agent, Purple Bricks for example - £1000 and listed for 5 years if you are not in a hurry to sell (like us Richard so take us off the list pleeeeeeeeeeease)

November 21, 2023
Unprompted review
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Reply from Fine & Country

Hi there, we're sorry to hear about your negative experience when trying to contact Fine & Country Chepstow. We pride ourselves in providing only the best service and customer experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint and the office, and we will look into this. Thank you

Rated 5 out of 5 stars

Fab service from Rebecca and the team…

Fab service from Rebecca and the team at the Beccles office, with communication flow very easy at all times, including process updates. Would recommend to anyone with a period property for sale in the Waveney Valley catchment.
Thanks so much !

October 10, 2023
Unprompted review
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Reply from Fine & Country

Hi Stewart, we are pleased to hear of your positive experience with the Beccles office. We hope to be working with you again soon.

Rated 5 out of 5 stars

Five star service!!

We have taken our property management off Foxtons who did an awful job on our property in Old Street and moved over to Fine & Country. Shauneen has been instrumental in making sure our tenants are well looked after, she has also provided us with an impeccable service as landlords making sure our property was inspected and issues resolved immediately. The service has been extremely professional and efficient on a continuous basis! So glad we made the move! Thank you so much Shauneen!

November 3, 2023
Unprompted review
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Reply from Fine & Country

Hi Jan, it's great to hear of your positive experience! We thank you for taking the time to review it and we hope to work with you again soon.

Rated 4 out of 5 stars

A chance phone call

Our experience with the Beccles office was largely a very positive one.We had been looking for a house in this area for sometime,we had finished a day of viewings and my wife happened to see a house new to the market.She rang and left a message after office hours on the Saturday .Her call was quickly returned and a viewing arranged for that evening.We put an offer in there and then but the process went to best and final offers.Our offer was accepted and a second viewing arranged.
Through out the process we were kept well informed and our questions answered in a full and prompt manner.There was a small wobble close to completion but this was down to the vendor not the agent.

June 10, 2023
Unprompted review
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Reply from Fine & Country

Hi Nick, thank you for taking the time to review your experience with the Fine & Country Beccles office. We are pleased to hear it was a positive one and we hope to work with you again in the future.

Rated 5 out of 5 stars

Fine & Country, Lancaster

Fine & Country, Lancaster branch

We sold our house recently with the services of Fine & Country estate agent.
I can’t express our thanks enough for the exemplary work Andrea and David and the rest of the team did in getting us to the finish line. Always one step ahead, very proactive. The best selling (or buying) experience we have had in our many years of property ownership. So glad we chose them.

October 16, 2023
Unprompted review
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Reply from Fine & Country

Hi Anne, it's great to hear you had a positive experience with the Lancaster team! We hope to work with you again in the future.

Rated 5 out of 5 stars

Julie, Fine and Country, Whalley

Thank You, Julie, at Fine & Country, Whalley. We are extremely grateful for your support throughout the purchase process, of both our properties, and the recent sale of one of them. From the negotiation to completion, your assistance was invaluable. We cannot recommend you highly enough. Thanks also to Jason and Emma, always willing to help.

September 14, 2023
Unprompted review
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Reply from Fine & Country

Hi Neil, thank you for taking the time to review us. We're delighted to hear that you had a positive experience with Julie and the team at the Whalley office. We wish you all the best and hope to work with you again in the future.

Rated 5 out of 5 stars

Dominique was great and helped us move…

Dominique was great and helped us move into our dream home.

August 10, 2023
Unprompted review
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Reply from Fine & Country

Hi Dino, thank you for taking the time to review us. We're glad to hear of your positive experience with Dominique, and wish you the best in settling into your new home.

Rated 5 out of 5 stars

Excellent service from Fine & Country, Brighton & Hove

The service we received from Fine & Country was truly exceptional. Right from our first encounter with Dominique until the day we completed the sale, we were consistently impressed. What set this experience apart was the fact that we never had to chase anyone or correct any errors along the way.

Having a specific price in mind that we wanted to achieve, Dominique played a pivotal role in helping us not only meet but exceed our expectations. Her meticulous attention to detail, deep understanding of the market, and exceptional communication skills all contributed to this success.

One of the standout aspects of Dominique's service was her ability to filter out time-wasting inquiries, ensuring that only serious buyers were brought into the picture. This level of screening gave us the confidence to move forward with our chosen buyers, knowing they were genuinely interested.

Even when we encountered a few hiccups with our seller, Dominique was there to navigate the situation seamlessly. She kept our buyers well-informed and ensured that the chain remained intact, demonstrating her commitment to a smooth and stress-free transaction.

In conclusion, I wholeheartedly recommend Dominique and Fine & Country to anyone considering selling their property in the Brighton and Hove area. Their level of professionalism and dedication to their clients is truly unmatched.

September 1, 2023
Unprompted review
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Reply from Fine & Country

Hi Holly, thank you for taking the time to review us. It's wonderful to hear of your positive experience with Dominique. We wish you all the best and hope to be working with you again in the future.

Rated 5 out of 5 stars

A very belated big shout out to Sue…

A very belated big shout out to Sue Croft and Phillipa Martinez at Fine & Country, Diss office for their extremely courteous, professional and friendly service provided in helping me complete the purchase of my gorgeous cottage in Shelfanger. They kept on top of everything throughout the process and I'd be very happy to recommend F&C to anyone considering using their services.

June 2, 2023
Unprompted review
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Reply from Fine & Country

Hi Sally, thank you for taking the time to review us. It's great to hear of your positive experience with Sue and Phillipa from the Diss team and we wish you the best in settling into your new home. We hope to work with you again in the future.

Rated 1 out of 5 stars

Unhappy with service

Unhappy with service. I looked at a previous review which reminds me of my experience. I had a poor experience with this company before and more fool me for using them again. My experience has been bad. I would not recommend this company for lettings

September 26, 2023
Unprompted review
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Reply from Fine & Country

Hi Sarah, we're incredibly sorry to hear about your negative experience. We pride ourselves in providing only the best service and experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint including the Fine & Country branch that this relates to, and we will look into this further. Thank you

Rated 5 out of 5 stars

Charlotte Coleman from Colchester Fine…

Charlotte Coleman from Colchester Fine and Country has been amazing. Suck a kind personable lady with great knowledge and expertise. She has been fantastic liasing between us as sellers and our buyers. An asset to the company 💐

September 20, 2023
Unprompted review
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Reply from Fine & Country

Hi Samantha, thank you for taking the time to review us. We're pleased to hear of your positive experience with Charlotte from our Colchester team and we hope to be working with you again in the future.

Rated 5 out of 5 stars

What such a helpful company dealing…

What such a helpful company dealing mostly with Tracy from the Diss branch of Fine and Country.
Nothing seemed to much trouble buying our new home in Fressingfield, Suffolk.
Very obliging when arranging viewing and follow ups. Helped with chasing a broadband supplier.
Could not sing her praises enough. Thanks for everything Roy & Jane

August 23, 2023
Unprompted review
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Reply from Fine & Country

Hi Roy, thank you for taking the time to review us. We're glad to hear of your positive experience with Tracy at our Diss office, and we wish you the best in settling into your new home.

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