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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the app's ease of use, intuitive interface, and valuable tools for network management. Many appreciate the fast and accurate device discovery, real-time monitoring capabilities, and the peace of mind it offers in securing their home networks. The customer service is also frequently commended for being responsive, helpful, and providing excellent support. However, some people were dissatisfied with the product and the app, citing issues like inaccurate speed reports, difficulty identifying certain devices, and problems with login loops. A few reviewers also mentioned that the free trial period was too short or that the app was not always tailored for very simple network setups.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding it user-friendly and... See more

Technology

Reviewers highlight positive aspects of technology, with many praising its utility for network management and... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise the app as a "must-have" and "fantastic... See more

Product

Users describe ambiguous interactions with product. Many reviewers express satisfaction, highlighting the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Fing for several years. It helps keeps track of my numerous Wi-Fi devices on my home network (upward of 100 devices) I actually have two other routers connected to my main router,... See more

Rated 5 out of 5 stars

An excellent app worth every penny. There is a room for improvement as there are no products which prevent baseband hacking. Every antimalware supplier do not even admit that there is such a threat li... See more

Rated 5 out of 5 stars

Fing has been a fantastic tool for keeping tabs on my home network. Simple, mobile and light with fun extra's! The device discovery is fast and accurate, and the alerts help me stay ahead of any u... See more

Rated 5 out of 5 stars

I discovered FING just few weeks ago and now every day I take a look to check the healt of my net. It is full of useful tools even in the free version. I'm not a professional, so at the moment I don't... See more


Company details

  1. Computer Security Service
  2. Business Networking Company
  3. Computer Support and Service Company
  4. Software Company
  5. Web Collaboration Platform

Written by the company

We help our users with their networks. It's that simple. From the Fing App to Fing Desktop to Fingbox to our unique Device Recognition Technology, we focus on giving visibility into the connected world and empowering our customers and clients to create smarter digital environments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I use the fingbox

I use the fingbox, and fing's customer support team (inc. Karl and Michal), continue to give great support for it. Helping me understand how it works, the function of certain open ports etc..
Their responses are always speedy, professional and informative.
Thank you.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Immaculate, polite and as always with detailed knowledge

I've been using Fing since very shortly after the company announced their original Fingbox and I must admit I am always astounded at how reliant I am on their software (and hardware). We run a rental property in a different country and I find the Fing app and Fingbox invaluable in being able to support the inevitable 'the internet isn't working' questions.
The Fing servers went down briefly the other day (first time I've seen that) and it reminded me of how dependent I am on them for every device installation and network question. Their support was immaculate, polite and as always with detailed knowledge so triggered me to write this review.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Mr. Majek was very helpful and patient. He also responded quickly and clearly to my questions and responses. I believe the issue I had was inherent in my Mac Mini and not the Fing app, so his help and patience were greatly appreciated.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I was referred to FING by one of it's…

I was referred to FING by one of it's employees when I was looking for cost effective largely hands off monitoring of our home office networks as we work remotely a large portion of the time and can't afford to be caught unaware when internet connections go down or slow down, and I was pleasantly surprised by all of the things you can do in Fing. Device identification and scanning for vulnerabilities is always a pain to do in a home setting, particularly with all of the smart devices that you accumulate over time, so being able to ID, describe and name them so that I know if a specific device is having problems it saves time and frustration knowing what it is. It's the whole "Do I care if a dishwasher dropped offline at 4AM" vs the "Do I care that mesh access point for my office is offline before I have an important meeting?" thing. Fing does a pretty good job with that and allows you the option to say "Stop alerting me that the smart light that everyone uses the wall switch and turning it off" which also helps give me the info I actually need without a lot of distractions.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble with Fing crashing…

I was having trouble with Fing crashing and not opening on my Windows 11 desktop. I sent Fing support an email explaining my situation and sure enough Fing support replied within 24 hours giving me instructions to follow that got me up and running in no time. Thanks Fing.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

I used the program for about 2 months

I used the program for about 2 months, and really enjoyed it. Unfortunately due to financial issues I had to cancel my subscription. I sent an email and was helped by Karl Shannon, who was super quick, supportive and kind. Shout out to him!

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

Fing : Odd Duck Catcher's Unknown Secret

A friend uploaded it to my network when the router got hacked. She did some things and told me to check it periodically without revealing what to check for. I'm grateful Fing's intuitive navigation relieves the blindness I went in with, and it didn't require my ignorant input to catch Odd Ducks. I am levelling up my knowledge to consciously discover and utilize the full awesomeness that can be found in Fing.

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

Premium is worth it so far...

I've been a fan of Fing at the free tier for many years now. I recently took the plunge for a year of premium at their discounted end of year rate, and I'm having a lot of fun! It's well worth the money so far. Monitoring my home network via desktop, web app, and mobile is very easy. The user interfaces are intuitive as well. Note, I am an engineer, so that may make a difference in my user experience! :-D I even installed their agent on a Raspberry Pi as a headless 24/7 network monitor. That was very easy as well. I may return to this review and update it to 5 stars in a couple of months. We'll see... :-)

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

What a joke

Make a product that actually provides some useful information. Fing just alerts constantly but doesn't provide any useful info. It keeps asking to upgrade to access anything useful so I don't trust Fing at all. The speed tests are a joke. Fing reports download speeds about 1/100th of the speeds reported by Ookla. Somehow this is supposed to make me want to give you more money. I don't think so. I get a lot more use out of logging into my router. I'm sorry I signed up for a whole year.

December 26, 2025
Unprompted review

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