Exceptional customer service from Tallulah, who went above and beyond sorting out Easter gifts for my sons after getting them Noel Gallagher Chiltern sunglasses for Christmas. Could not recommend enou... See more
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My husband ordered 2 pairs of sunglasses. They arrived quickly by DHL but one pair were the wrong design. On calling Finlay to explain the error they immediately despatched the correct pair and we rec... See more
Wide selection of styles with cool, affordable ones, too - better than ones I get at a high end optician in the US. The glasses arrived in only 11 days here in the US. Aggie's advice on frames was s... See more
Company replied
Shocking company with appalling customer service Sent me an offer to claim 25 per cent off any purchase Bought a case to go with a previous purchase of their sunglasses ( not that great either... See more
Company details
Written by the company
FINLAY is an independent British eyewear brand founded by four friends in 2012. Based in London's iconic Soho neighbourhood, we have grown into a close collective of eyewear enthusiasts. From our framemakers in Italy through to our store teams in the UK, we share the same passion for eyewear and eyecare. Sunglasses and spectacles as individual as you.
Contact info
61 Broadwick Street, Soho, W1F 9QT, London, United Kingdom
- 02034754890
- care@finlayandco.com
- finlayandco.com
Hasn’t replied to negative reviews
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Amazing glasses.
Such an awesome brand
Such an awesome brand. My go to for sunglasses. Responsiveness and customer service are always number 1. Not usually this positive but they give me no choice. Also love their collaborations
Finlay are the only sunglasses I wear
Finlay are the only sunglasses I wear. Being in LA I wear sunnies a lot! (I have 6 pairs!!) Their customer service is excellent and you can tell the owners really care about their product. The sunglasses are so beautiful and well made. Couldn’t recommend them highly enough.
Amazing experience
Amazing experience. Their customer care is brilliant, they really know their stuff & the glasses I've bought are always incredible quality! So well made, that (although it's advised to use a glasses case) their specs manage to actually survive my pockets and handbags. 10/10 across the board.
Super helpful and speedy
Super helpful and speedy, personalised service.
Super stylish, chic brand and beautifully designed glasses
Great experience shopping for new sunglasses. Such a beautifully designed brand. I have the Percy’s and love them and I’ve had such positive comments about them.
The best sunglasses around and…
The best sunglasses around and fantastic customer service. 10/10
Top service from people who really care!
Top service from people who really care! They gave me so much guidance and attention but also time and space to decide on frames. Wouldnt go anywhere else! 5star experience.
These guys are a bit different
These guys are a bit different. They bring a new perspective the market of optometry (as well as having trendy sunglasses). If I could give 6 stars, I would.
Love this product and the service. Highly recommend
Love this product and the service. Highly recommend!
Personalised experience
Had a number of pleasant experiences with this company. From the online experience to ordering new sunglasses, fast dispatch and great aftercare, through to the physical shop experience of getting an eye test and ordering new spectacles. It's a completely personalised experience and quality products.
Hope these guys grow
Loved experience with Finlay - cool glasses and really responsive customer service. Hope these guys grow.
Finlay offer a very high quality…
Finlay offer a very high quality product matched with strong customer service and a very easy ordering experience. Any questions or special requests always well attended to and a fun and friendly team to deal with.
I’ve had multiple pairs over the years, and the first pair I purchased still look and function as good as new. I also often have friends and colleagues asking where my sunglasses are from, who then have gone on to have equally great experiences with Finlay.
10/10 would recommend!
Best sunnies on the market!
Absolutely delighted with my…
Absolutely delighted with my personalized prescription sunglasses which my daughter gave me for my birthday. Love the style and the tortoiseshell finish.
2 pairs of glasses (both prescription
2 pairs of glasses (both prescription, one pair are sunnies) delivered to my door in pronto time, love them!! Finlay team are great to deal with and really pleased with likeness to website and how they look in the flesh. I did get one pair amended in boots (they do it for free) because they were slightly loose and couldn't get to the store (lockdown) and didn't want to send back in post (me being lazy) but this was no biggie and they now fit perfectly. Already scanning the website for exciting new models!
Finlay quality eyewear
I own a few pairs of these sunglasses! They look and feel super premium at an affordable price. I also really love the case they come in. Would definitely recommend finlays if you are looking for a special pair of eyewear!
Go Finlay for sunnies & specs!
Absolutely love my Finlay glasses! I have several pairs of the sunglasses, one for all measure of occasions including a pair of the original wooden frames. I especially like the range of frame shape and design.
My spectacles are also Finlay (their optician is the coolest and most knowledgeable lady in the eyewear industry!) and now I enjoy wearing glasses.
I love the glasses case too which folds down flat too.
I often buy the sunglasses as gifts for friends as you can get their initials engraved on the leg.
Finally, the team in the store are always so refreshingly cheery and super helpful.
Go Finlay for your sunnies & specs!
Great place to buy specs
Great place to buy specs! Staff are brill and not pushy at all which is so nice. Makes it super easy to support a great independent brand!
Top quality service and product
I have had a brilliant experience both in store and online - their service gave me great confidence in picking the right pair(s) for me. I think Finlay have made a forever customer out of me and am already looking forward to my next opportunity to pick a pair of spectacles and sunglasses.
I have also been totally impressed at how scratch-proof their lenses are, even after 18months. Would highly recommend investing in a pair of Finlay glasses - trust me, you will become a Finlay advocate yourself, when you do.
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