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Rated 5 out of 5 stars

Exceptional customer service from Tallulah, who went above and beyond sorting out Easter gifts for my sons after getting them Noel Gallagher Chiltern sunglasses for Christmas. Could not recommend enou... See more

Rated 5 out of 5 stars

My husband ordered 2 pairs of sunglasses. They arrived quickly by DHL but one pair were the wrong design. On calling Finlay to explain the error they immediately despatched the correct pair and we rec... See more

Rated 5 out of 5 stars

Wide selection of styles with cool, affordable ones, too - better than ones I get at a high end optician in the US. The glasses arrived in only 11 days here in the US. Aggie's advice on frames was s... See more

Company replied

Rated 1 out of 5 stars

Shocking company with appalling customer service Sent me an offer to claim 25 per cent off any purchase Bought a case to go with a previous purchase of their sunglasses ( not that great either... See more

Company details

  1. Glasses Store
  2. Eye Care Center
  3. Sunglasses Store

Written by the company

FINLAY is an independent British eyewear brand founded by four friends in 2012. Based in London's iconic Soho neighbourhood, we have grown into a close collective of eyewear enthusiasts. From our framemakers in Italy through to our store teams in the UK, we share the same passion for eyewear and eyecare. Sunglasses and spectacles as individual as you.


Contact info

4.2

Great

TrustScore 4 out of 5

105 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic brand

From the design and quality of my sunglasses to the luxe packaging and efficient service everything about this brand is amazing! I love my sunglasses so much I have several pairs and often buy as a special gift for friends and family

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Incredible experience

Incredible experience, site is easy to use and has lots of helpful info on what type of frames would suit my face shape.
Love the brand and love my pair of Archers.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome product, great service, highly recommended

I was really impressed by the range and quality of the sunglasses I looked at in FINLAY’s Soho shop. I’d heard a lot about them and after being greeted and helped by one of the friendly staff there, I found a number of pairs that looked smart and fitted really well. It then became a case of which pair to buy! The glasses have lasted really well and I’ve had a number of compliments about them so will definitely be buying another pair for this summer! Definitely a great product from a cool company.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service & amazing products!

Firstly the store is beautiful, which made the whole experience really enjoyable.
Super impressed with the helpful and lovely team, they were knowledgeable on styles that would suit me and colour options etc.
The in house optician was fantastic and checked my prescription before I made my purchase for new specs & sunnies.
The hardest part is deciding which styles to buy, they are all super chic, super cool and super affordable! Would highly recommend to anyone needing to update their prescription and specs wardrobe!

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

A real favourite of mine - truly premium products, service and shopping experience - love it!

I've been a fan of Finlay for years - and love everything about the brand, from the premium look and finish of the glasses, through to premium packaging and speedy delivery. Whenever i've visited online or in-store I've had a great shopping experience with both prescription glasses and sunglasses and I always find new frames that I have to add to my collection. Customer service is top notch online, and the team across stores and HQ are really helpful. Highly recommend the stores and online shopping experience.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

The best in the business!

Came across this brand 7 years ago and haven’t bought another sunglasses or glasses brand since.

Incredible service and incredible team/story. Cannot speak highly enough of this brand and recommend them enough. Love these guys!

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

I love Finlay

I love Finlay, I have only worn their frames since 2013 and have never had a bad pair.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

The Dream Team delivers AGAIN

The team always goes above and beyond to make sure you have the best service possible. They are responsive, thorough and truly care about their customers. The glasses are also unparalleled for their quality, so stylish and so well made. Can't get enough!

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and superb customer service…

Excellent and superb customer service from Gordon at Finlay Soho. He fixed the frames on my sunglasss and made me feel at ease. He was very kind, polite and patient. I cannot thank him enough. He helped me out when the head office had unfortunately not been responding to my emails, thank goodness I got through to the store and managed to speak to Gordon.

July 6, 2018
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

I've has a pair of Finlay's pretty much since they started. They're great, a real quality product that you can't help but love. The one time my Finlay's break, probably from excessive wearing I ask if the company can fix it and they have. No qualms within an hour I go from devastation to pure joy. I can't rate them highly enough and I wish more companies could have such a personal touch.

July 27, 2016
Unprompted review
Rated 5 out of 5 stars

I love my Finlay's

I love my Finlay's! This is my 2nd pair and I can't fault them.
I love that they are made of wood as every pair is unique. They are super trendy too-my new pair are the Beaumont Walnut and I just love the design.
Honestly, I would have one of each pair if I could. I am so looking forward to the new collection, Finlay&Co are definitely ones to keep an eye on!
Customer service is great too, the Finlay team know how to look after their customers.

April 7, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect new sunnies!

I now own several pairs of Finlay & Co. sunglasses purely because they are unique, light, comfortable and of course they look great! Good convo starter for sure.

Can't wait to get my hands on the styles from the new range :)

April 1, 2015
Unprompted review

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