Exceptional customer service from Tallulah, who went above and beyond sorting out Easter gifts for my sons after getting them Noel Gallagher Chiltern sunglasses for Christmas. Could not recommend enou... See more
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My husband ordered 2 pairs of sunglasses. They arrived quickly by DHL but one pair were the wrong design. On calling Finlay to explain the error they immediately despatched the correct pair and we rec... See more
Wide selection of styles with cool, affordable ones, too - better than ones I get at a high end optician in the US. The glasses arrived in only 11 days here in the US. Aggie's advice on frames was s... See more
Company replied
Shocking company with appalling customer service Sent me an offer to claim 25 per cent off any purchase Bought a case to go with a previous purchase of their sunglasses ( not that great either... See more
Company details
Written by the company
FINLAY is an independent British eyewear brand founded by four friends in 2012. Based in London's iconic Soho neighbourhood, we have grown into a close collective of eyewear enthusiasts. From our framemakers in Italy through to our store teams in the UK, we share the same passion for eyewear and eyecare. Sunglasses and spectacles as individual as you.
Contact info
61 Broadwick Street, Soho, W1F 9QT, London, United Kingdom
- 02034754890
- care@finlayandco.com
- finlayandco.com
Hasn’t replied to negative reviews
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Best optical provider I’ve ever come…
Best optical provider I’ve ever come across - their frames are unique and beautifully made - store team are also super helpful!
Wonderful frame choices and exceptional…
Wonderful frame choices and exceptional customer service! Won't be getting my shades or prescription glasses anywhere else!
I think I have 6 pairs of Finlay…
I think I have 6 pairs of Finlay sunglasses!! They are the best. Super trendy, super comfortable and their customer service couldn’t be better. 100% recommend
Fantastic brand
From the design and quality of my sunglasses to the luxe packaging and efficient service everything about this brand is amazing! I love my sunglasses so much I have several pairs and often buy as a special gift for friends and family
Incredible experience
Incredible experience, site is easy to use and has lots of helpful info on what type of frames would suit my face shape.
Love the brand and love my pair of Archers.
Awesome product, great service, highly recommended
I was really impressed by the range and quality of the sunglasses I looked at in FINLAY’s Soho shop. I’d heard a lot about them and after being greeted and helped by one of the friendly staff there, I found a number of pairs that looked smart and fitted really well. It then became a case of which pair to buy! The glasses have lasted really well and I’ve had a number of compliments about them so will definitely be buying another pair for this summer! Definitely a great product from a cool company.
Amazing service & amazing products!
Firstly the store is beautiful, which made the whole experience really enjoyable.
Super impressed with the helpful and lovely team, they were knowledgeable on styles that would suit me and colour options etc.
The in house optician was fantastic and checked my prescription before I made my purchase for new specs & sunnies.
The hardest part is deciding which styles to buy, they are all super chic, super cool and super affordable! Would highly recommend to anyone needing to update their prescription and specs wardrobe!
A real favourite of mine - truly premium products, service and shopping experience - love it!
I've been a fan of Finlay for years - and love everything about the brand, from the premium look and finish of the glasses, through to premium packaging and speedy delivery. Whenever i've visited online or in-store I've had a great shopping experience with both prescription glasses and sunglasses and I always find new frames that I have to add to my collection. Customer service is top notch online, and the team across stores and HQ are really helpful. Highly recommend the stores and online shopping experience.
The best in the business!
Came across this brand 7 years ago and haven’t bought another sunglasses or glasses brand since.
Incredible service and incredible team/story. Cannot speak highly enough of this brand and recommend them enough. Love these guys!
I had a wonderful experience with my…
I had a wonderful experience with my eye test at Finlay - the staff went over and above to be helpful and guarantee I was happy with my choices. Delivery was quick and easy - will definitely be returning again!
I love Finlay
I love Finlay, I have only worn their frames since 2013 and have never had a bad pair.
Excellent brand and top glasses
Excellent team and top glasses. I've used finlay for both specs and sunglasses and had no issues with my original pairs bought 4+ years ago...and they still stay in fashion!
LOVE my Finlay glasses
LOVE my Finlay glasses! The customer service is amazing too!
The Dream Team delivers AGAIN
The team always goes above and beyond to make sure you have the best service possible. They are responsive, thorough and truly care about their customers. The glasses are also unparalleled for their quality, so stylish and so well made. Can't get enough!
Amazing service from Mehreen
Amazing service from Mehreen, I have never been looked after more at an opticians! Couldn't recommend more.
Thank you
Love my Hamilton’s!
Excellent and superb customer service…
Excellent and superb customer service from Gordon at Finlay Soho. He fixed the frames on my sunglasss and made me feel at ease. He was very kind, polite and patient. I cannot thank him enough. He helped me out when the head office had unfortunately not been responding to my emails, thank goodness I got through to the store and managed to speak to Gordon.
Best Customer Service
I've has a pair of Finlay's pretty much since they started. They're great, a real quality product that you can't help but love. The one time my Finlay's break, probably from excessive wearing I ask if the company can fix it and they have. No qualms within an hour I go from devastation to pure joy. I can't rate them highly enough and I wish more companies could have such a personal touch.
I love my Finlay's
I love my Finlay's! This is my 2nd pair and I can't fault them.
I love that they are made of wood as every pair is unique. They are super trendy too-my new pair are the Beaumont Walnut and I just love the design.
Honestly, I would have one of each pair if I could. I am so looking forward to the new collection, Finlay&Co are definitely ones to keep an eye on!
Customer service is great too, the Finlay team know how to look after their customers.
Perfect new sunnies!
I now own several pairs of Finlay & Co. sunglasses purely because they are unique, light, comfortable and of course they look great! Good convo starter for sure.
Can't wait to get my hands on the styles from the new range :)
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