Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... See more
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Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... See more
Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... See more
Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... See more
Company details
About Firelink Direct
Written by the company
Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.
Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.
Visit our site today and click "Get started" to get a custom quote in under 30 seconds
Contact info
Office 1, Technology House, 9 Newton Place, G3 7PR, Glasgow, United Kingdom
- 0800 464 7479
- hello@firelinkdirect.co.uk
- firelinkdirect.co.uk
3.1
Average
615 reviews
Hasn’t replied to negative reviews
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Helpful and customer-focused
Swift response to issue with missing alarm from order. Could not fault the service and support in rectifying it even when replacement went missing in transit (not fault of Firelink). Chloe was extremely helpful from start to finish. Alarms were of good quality and easy to install.
November 17, 2022
Easy setup.
Went on to the website showing how to set up alarms and found it easy to follow.
January 22, 2023
Useless adhesive pads
Used the adhesive pads to stick the devices to the ceiling. Every one fell down! The first one fell after 1 1/2 hours, the longest lasting was 8 hours! Absolutely ridiculous, especially considering the price. The adhesive pads aren’t fit for purpose, don’t even risk them. Useless having a disclaimer saying they might not stick to every surface when they don’t stick to any surface!
January 21, 2023
Unprompted review
Easy to install
Grt price delivery very quick totally satisfied with product easy to install
January 21, 2023
prompt and easily explained video .
goods arrived promptly, got an electrical engineer to fit , been tested and fitted where recommended . happy customer.
January 21, 2023
Smoke & carbon monoxide alarms
The service was excellent and the alarms are easy to set up. However I think the company should remove the two sided "sticky" option for sticking the smoke alarms to the ceiling. There is a disclaimer included, acknowledging that the option to simply stick the alarm to a ceiling may not be suitable for all surfaces. However my experience is that it was not suitable for any surface and as a result I have had to replace several alarms. Better to remove this option so that users simply screw the alarm to the ceiling.
January 19, 2023
Prompt, efficient service and delivery. Easy to use website. Easy alarm set up.
Excellent service! Would recommend.
January 16, 2023
i pondered about them
i pondered about them, the ni ordered them, then they sent me my package.. woww, big i thot..? ohhhno.. they sent me 4 .. i said i have 2 now.. older battery ones.. one a the bottom of the steps an one at the top.. so now i ponder once more.. 2 more..? okay.. one in the kitchen between over-head light an the cooker..? an one at the 'porch' called the back door room.. ? hmm so they know more than me.. haha thank God for that.. my under stairs shelves are not for normal people.. i have bot 2 new metals sets of shelving an filled them an one half one along the very under stairs.. lol thank you FIRELINK DIRECT.. helena macrae
January 6, 2023
Quick delivery
Quick delivery, easy to setup and they look better than most not bulky.
January 18, 2023
Easy order process
Easy order process. Arrived quickly. Easy to fit. Easy to set up if you watch the video. Remote is a great addition.
January 16, 2023
Useless phone helpline
The devices are fine but the phone help line is useless, just goes to voice mail after a few seconds
January 11, 2023
Great service from Firelink although…
Great service from Firelink although DPD delayed delivery.
Easy to install and set up.
December 27, 2022
Delivery shocking
Although the alarms are work fine, the delivery is terrible. It took 3 weeks to get my alarms so don’t believe next day delivery.
January 5, 2023
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