Looks like all recent reviews are the same, purchased these Jan 2023, now 2 have gone faulty, constantly going off when there is no smoke or heat. The two faulty ones no longer have a flashing green l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alarms arrived super fast. Very easy to connect together and install. 5 stars for the buying experience and getting them set up. The alarms work when using the test remote, loud enough to be hea... See more
Quickly and efficiently delivered. Easy to follow instructions and the double sided stick-ons seem to work well (so far). A little fiddly to re-attach smoke and heat detector units to brackets wh... See more
Not impressed. Installed Firelink Direct alarms in 2022, now in 2025 one keeps beeping every few minutes, obviously no smoke and the batteries are irreplaceable. The date of expiry showing on base is... See more
Company details
About Firelink Direct
Written by the company
Firelink Direct supply wireless interlinked smoke and heat alarms to homeowners accross the UK.
Our easy to use website is particularly useful for homeowners who are purchasing alarms to comply with the updated Scottish Fire Safety Legislation.
Visit our site today and click "Get started" to get a custom quote in under 30 seconds
Contact info
Office 1, Technology House, 9 Newton Place, G3 7PR, Glasgow, United Kingdom
- 0800 464 7479
- hello@firelinkdirect.co.uk
- firelinkdirect.co.uk
3.1
Average
615 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful straightforward advice of what…
Helpful straightforward advice of what I needed to order at a reasonable price, delivered very fast (received in the north of Scotland within 3 days), easy to activate and install. All done and we’re covered, thanks would highly recommend
January 4, 2023
easy set up,but had to pay cost postage for faulty unit
alarms very easy to set up.i bought 4 sets.one of the smoke detectors was faulty.it wouldnt link up with others and would sound randomly.
on asking for a replacement i had to pay to send faulty sensor back.
December 29, 2022
Would have been 5 stars
Would have been 5 stars. Didn't get next day delivery. But as the order was made immediately before Xmas, this was ,perhaps, understandable. Otherwise, a tip top experience.
December 23, 2022
Quick delivery at a good price
December 23, 2022
The goods were as described
January 2, 2023
Great service
Easy to deal with and great advice on the Web page for ordering your smoke alarms
The alarms are easy to fit and connect
The delivery is prompt
November 17, 2022
Compliance made simple with Firelink…
Compliance made simple with Firelink Direct.
East to order and received at home with east installation soon had the alarms interlinked and fully compliant!
December 15, 2022
Having purchased a property with only…
Having purchased a property with only one (non functional alarm) when I actually needed 7!!! I went into panic mode HOWEVER FireLink Directs website and easy to understand information regarding what I required, was the calm that I needed. Extremely prompt delivery, in the festive season was great too. Highly recommend
December 22, 2022
Printed instructions not commensurate…
Printed instructions not commensurate with items. Needed the video as no visual clues on devices otherwise AOL.
December 23, 2022
Really easy to fit
December 24, 2022
Well done
Order to receiving no problem. Could’ve done with confirmation of dispatch but all came safely.
December 16, 2022
Very easy to install with instructions via email and a good detailed video. Very fast service from purchase to delivery and receiving the item. Overall good product
This was a fast service from ordering the product to receiving the product
It was really quick and easy to install and if you have any issues they provide an excellent service via email with a detailed video explaining just how to configure them and install step by step.
Overall very good service and product.
I had to email the team and they were kind and very helpful on their response.
December 21, 2022
Excellent
The product was as expected modern slim features blends into decor almost unnoticeable , easy to install via video.
Thank you Firelink Direct .
Only negative two weeks to arrive due to strikes !! But worth the wait .
December 19, 2022
Quick and simple instructions which…
Quick and simple instructions which made easy installation.
December 18, 2022
Items arrived promptly
Items arrived promptly. The instructions were easy to follow. Peace of mind for 10 years as less than 5p per day.
December 15, 2022
Really poor service
Really poor service, waited 2 weeks for delivery when I understood they would be dispatched in a day or so . After a week I phoned and was told they were being dispatched that day , yet it took a further week before the delivery company had them .
Only arrived yesterday !!
December 15, 2022
With the strikes going on you were…
With the strikes going on you were backlogged and it may have took a few days longer but you kept me informed and all is well
December 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.