Fire Safety UK Reviews 115

Took my order and money knowing full well the item was no longer made. They did not contact me about this and after a week I had to chase the order up only to find out the above.Had to wait ages for the refund. Would not use them again.

Quick delivery, quick response and return.

Good response , good delivery . Pricing was as expected .

Simple and efficient process.
No complaints.

Great service, helpful phone support, quick delivery, good product

Great efficient service

Goods never arrived. Had to contact them for a refund that took ages. Eventually got this.

Very happy with the delivery and the service I recommend.

Placed an order for 48 hour delivery nothing arrived, they had run out of stock!! No apology given so after a few weeks waiting got my refund which took 10 further days to arrive back. It was a great experience!!

Further update below 21st June 2023 after reading Fire Safety UK's response which is a load of nonsense putting this mildly, I have no choice but to share with you the whole email trail.

Order placed 21st March 2023, this is the confirmation email sent next day 22nd March 2023;

Dear Tanwir,
Thank you for using Fire Safety.UK.com, your order is now complete and has been passed to our warehouse for shipping, we do endeavor to get all orders completed before 2pm to be delivered on our next day delivery service.
If you have not received your order within 48hrs please email us at (email removed) or give us a call on (telephone removed)
---------------------------------
As you can see from the above you confirmed shipment, no mention of stock issues!!
I chased 27th March as nothing arrived and no notification to say anything has been delayed, this is my email;
Hi, have not received this order which was placed 22nd March.
Can you please advise?
Regards
T
28th March I get a response as follows, the lack of apology or empathy is shocking and she got my name wrong!!

Morning Tamwir
We are just awaiting some more stock to come in from the manufacture this should be this week then we will dispatch
Regards
Emma

My response back below same day 28th March

Emma,
This is not acceptable nor is your response that includes no apology.
What kind of organisation are you? You advertise a product for sale I purchase that product then I have to chase you up. You should have informed me and you should have offered an apology or compensation for the breech of contract.
I'll allow you one more attempt to readdress this.
Regards

I then get a response back 2 days later 30th March from Emma;
Morning Tamwir
I am sorry you feel that way.
Unfortunately we have been promised these items on numerous occasions but the main supplier has failed to deliver on this promise, we have been in contact with them constantly and are saying be should have stock coming in shortly.
Regarding contacting you we are trying to get through to all customers that have placed orders for these products and is taking longer than we anticipated.
Your order will be kept on back order if you wish or we can refund you.
Sorry for any inconvenience caused
Regards
Emma

17th April I threw the towel in!!
Hi please refund me and advise me when completed, if you're capable.
WAF company.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
As you can see the review responder has not been given all the facts or that she thought she could smooth this over with false information making me out to be the one in the wrong! My money then took another 10 days to refund!

Quick delivery - well packed to avoid damage

Thank-you, delivered with care and consideration.

Website was easy to navigate and order, the dservice good, and the product a good price.
However, when I unpacked both items from their packaging, both plastic wall brackets were smashed into several pieces - could not be used. I am in the porocess of sourcing an alternatrive way to fix the extinguishers to the wall.
No critricism of the company, except that poor handling by carriers is to blame. Would use the company again.

Salesperson knew what they were doing,items arrived as described,well packaged and correct.

2nd review as this company have literally the worst customer service I have ever encountered. They never respond. So I called them to find out where the missing fire blanker that was supposed to be included in my landlord kit was. I was promised it will be with you in the next 2 days. Guess what no fire blanket. Totally useless

Very professional approach and very polite.
Good pricing structure and very cost effective

The first aid kit was missing from my order!!

Excellent service ordered Tuesday delivered everything by Friday morning.

Very good service, delivered quickly and helpful advise.