Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The max crate makes for a very good price, and the delivery arrangements were straightforward. The logs are not a uniform size, so if you require nice looking logs to store in your house, probably not... See more
Company replied
Well packaged along with quick delivery. The double crate was tightly packed with excellent Kiln Dried Oak which cut into the correct size pieces to fit my stove. Far etter and more wood than a loo... See more
Company replied
My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... See more
Company details
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good
Good, turned up on time as described. The pallet was well packed with no big void spaces. The wood tested 8% on the moisture meter.
April 14, 2026
Best quality logs you can get and a…
Best quality logs you can get and a great price. Very quick service.
Super satisfied.
April 13, 2026
Good delivery good quality wood catches…
Good delivery good quality wood catches easily
April 3, 2026
Super Stuff - Very pleased!
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable!
Really good value logs and wait for it, the product I ordered on the site was exactly what I received and the delivery was super quick too.
Highly recommend!
April 15, 2026
Unprompted review
My go to company for kiln dried…
My go to company for kiln dried firewood, usually silver birch.
A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a couple of days.
Very good price and quality logs , huge crateful, much more than other companies and considerably cheaper.
Delivered promptly within the tracking timeline.
April 14, 2026
Unprompted review
Ordering and delivery were great and…
Ordering and delivery were great and the quality of the logs is fantastic. My only issue is what to do with the crate they were delivered in. My neighbour had to dismantle it and take it to the tip. I live on my own and could not even move it when all the logs were removed.
April 3, 2026
Reply from Firewood.co.uk
Dear Julie,
Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.
We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Very convenient & Great Value
Very convenient, great value for money and very efficient delivery.
April 2, 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Quick service.
After booking I received my firewood very quickly and the driver was courteous and polite.
March 30, 2026
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.
Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
KM
The wood arrived on time
The wood arrived on time , excellent big chunks ready to burn
March 30, 2026
Reply from Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
April 8, 2026
Reply from Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
March 28, 2026
Reply from Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
March 30, 2026
Reply from Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
March 31, 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
March 31, 2026
Reply from Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
April 7, 2026
Reply from Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
April 7, 2026
Reply from Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
March 31, 2026
Reply from Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
April 6, 2026
Reply from Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
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