North East Ambulance Service - First Aid Training Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and ability to make learning engaging and easy to understand. Many people highlight the trainers' friendly demeanor, patience, and willingness to go the extra mile to ensure everyone grasps the material. The user experience is frequently described as positive, with consumers appreciating the well-paced sessions, practical elements, and the overall enjoyable atmosphere created during training. However, some people were dissatisfied with certain aspects, mentioning concerns about comments made by staff that caused offense. Additionally, a few reviewers expressed the opinion that the company is not a good employer, alleging that it treats employees poorly.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the instructors for their experience, knowledge,... See more

User experience

People report positive experiences with the user experience. Reviewers found the courses informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The instructor that we had was really good. Put people at ease straight away. Encouraged the quiet ones to participate ( me ) . He was really good at explaining things in a way that was easy to unders... See more

Company replied

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 5 out of 5 stars

Great Training

Really helpful and interactive CPR refresher course. Felt like I'm right up to speed again with everything I need to know for this important topic.

September 25, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much Andrew!

Rated 5 out of 5 stars

Best first aid course I've been on

The staff made the course enjoyable. They were approachable, and nothing was too much trouble. They provided detailed explanations and scenarios throughout the course, making it easier to understand and remember.

September 4, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Informative and practical

A very informative first aid training - this was 3 days of theory and practical exercises for 'first aid at work', informed by our tutor's vast experience in civilian and military settings. I feel much more aware of what to do, and am confident to appropriately intervene and support people in emergency situations now, both in and beyond the workplace. Tutor could not have been more enthusiastic!

July 17, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Excellent First Aid at Work Refresher Training Course

The 2-day First Aid at Work Refresher training course was excellent. Pitched at the right level with plenty of opportunities for hands-on practice including possible real-life scenarios. The course has increased my confidence and skills as a First Aider.

July 15, 2024
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

WE LOVE THIS! Thank you.

Rated 5 out of 5 stars

Excellent training

The trainers were very knowledgeable and presented the training in a manner which fulfilled all learners needs. They kept the training interesting with a good mixture of theory and practice elements which gave learners the opportunity to interact

July 3, 2024
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

Thank you so much for this!

Rated 5 out of 5 stars

First Aid Training- really good

First Aid Training was thorough and instructive. It was engaging and the Instructor made sure learners got the most out of it. It was a good mix between practical and theory with slides and lots of visual aids. I had not done first aid training before, and I liked the fact that we got to practice some of the techniques. The CPR training also covered different body types- including young children.

May 30, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

training

I must start by saying Malcolm was amazing ,true gent and made the course really interesting and great fun.
looking forward to sitting my 2 day refresher in three years time.
The knowledge i have gained by doing this course is amazing and the confidence i have to carry out first aid.
Thankyou to all the team involved in this training course ,it was brilliant.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended course

Really excellent tutor on the course, great to have a proper paramedic teaching us, as it gives an additional insight into the whole role of the first aider and what we can bring to any emergency situation - large or small.

April 18, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Great experience

Mental Health First Aid. Andy, our trainer, was fantastic. He was honest, humorous and made the classroom a safe environment to discuss and learn some very difficult topics. All the staff I met in the building were very friendly and helpful too. Would absolutely recommend this course and the NEAS centre to anyone thinking about attending

March 25, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Absolutely Brilliant!

The training I have received from the North East Ambulance Service was outstanding. From start to finish I was put at ease with very friendly and professional staff who accounted for everyone’s skill levels. Being my first course I was understandably a little bit nervous but the course really brought me out of my comfort zone and with help from the amazing staff at NEAS, taught me a lifetime skill that I now feel more than capable of carrying out should I need to. I want to say a massive thank you for everything you all do and for giving me and others an opportunity to develop our confidence and knowledge in delivering first aid when the time comes.

March 21, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

Top level training given by those on the front line

Good venue, based at the North East Ambulance training centre. Seasoned instructors who have all been or are currently, serving Ambulance crew and Paramedics. All the training equipment was available, resus dolls, chocking dolls, AED training modules. A really well delivered training course, a great training team and all the equipment, knowledge and real world experience you could ask for.

The course should be viewed as a refresher type course and would not give all the information required for a new First Aider at work. I recommend any first time First Aiders should attend the full 2 day course before they consider themselves fully trained. Overall a good refresher, fast paced, and aimed at those already with first aid experience and knowledge. For my next course I would like to do the two day course to ensure I have refreshed all the detailed knowledge required.

March 20, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

One day health and safety course

One day health and safety course, Malcolm the trainer was brilliant made the day fun. Would certainly recommend booking any courses with NEAS. Learnt a lot of life saving skills in a short space of time.

Thanks again.

March 21, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks so much!

I will pass this on to Malcolm.

Rated 5 out of 5 stars

Engaging and Empowering Learning Experience with a Proactive Instructor

Instructor was articulate, expressive, accommodative and patient. He ensured we got hands on at every time on everything we learnt which help to get more familiar. Moreso, I love their idea of Pop quiz at every instance to refresh our memory of what was learnt

February 29, 2024
Unprompted review
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Reply from North East Ambulance Service - First Aid Training

We love this review! Thank you so much!

Rated 5 out of 5 stars

Great experience

A huge thanks again for our CPR and medical emergency training delivered by Brad, we all thoroughly enjoyed the course as Brad kept us all engaged and interesting.

February 6, 2024
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

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