First Charter Bus Rental - Baltimore Reviews 55

TrustScore 4.5 out of 5

4.5

762 Queenstown Rd., 21144 Severn, MD, US


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you so much for your wonderful service! Special shout-out to our bus driver Brenda who was so kind and helpful. Our kids had one of the best weekends of their life at camp and we are so grateful... See more

Rated 5 out of 5 stars

I can only speak for the the ride on the way back to the hotel. But the driver was extremely nice and accommodating. We had used this company for a football game and the driver overslept and our pick... See more

Rated 3 out of 5 stars

Overall the experience was good. I would contract buses from them again. The drivers were professional and friendly. The major issue I had was that I was told I couldn't have the contact information f... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Baltimore

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 762 Queenstown Rd., 21144, Severn, MD, United States

  • 800-774-3135

4.5

Excellent

TrustScore 4.5 out of 5

55 reviews

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Rated 5 out of 5 stars

First Charter was fantastic for our…

First Charter was fantastic for our wedding! They were timely, professional, and answered all of my many questions leading up to the wedding. Our guests also LOVED the school buses and found them so unique and nostalgic. I definitely recommend First Charter for any of your wedding and event transportation needs.

June 22, 2022
Rated 2 out of 5 stars

Overall, not a great experience

The buses were extremely hot, and in some cases, the bus drivers did not allow our folks to open the windows. Also, the drives took much longer than expected - the bus drivers in some cases did not take what the maps indicated would have been the fastest route.

In addition, it was extremely difficult to get in touch with the bus company to make any changes to the itinerary prior to the event. We had to go through multiple phone numbers, hours on hold, etc just to change the time of our bus by 15 minutes.

June 6, 2022
Rated 1 out of 5 stars

Our bus was supposed to make 2 pickups…

Our bus was supposed to make 2 pickups after our wedding and only did one. People were left stranded at the venue and had to wait 30 min for an Uber. It’s been 3 days and no one at the company has responded to our request for a partial refund

May 25, 2022
Rated 5 out of 5 stars

Two thumbs up!

The price was great, the service was great! I used them for an event during Commissioning Week at USNA, so there was traffic to contend with and they came through with flying colors! Two thumbs up!
Ro Laberee

May 24, 2022
Rated 5 out of 5 stars

On time

On time, courteous, helpful, friendly and funny! Would definitely hire again for an event!!!

May 23, 2022
Rated 5 out of 5 stars

Exceptional customer service

The company and all the people working for it are just exceptional. I came to them with a last minute request and they not only helped me, but graciously helped me when we had to makw changes twice. The sales staff, Gabe and Felicia were friendly and supportive. The local bus company and Kevin Chase have been phenomenal. I will ALWAYS recommend this company!

May 6, 2022
Rated 5 out of 5 stars

First Student Charter was amazing!

First Student Charter was amazing to work with! Their customer service was very responsive and their bus drivers were so sweet and accommodating. They were on time and made our transportation for our wedding a breeze. Thank you!

May 3, 2022
Rated 5 out of 5 stars

I keep coming back to this company…☺️☺️☺️

I keep coming back to this company because they have given me the best service yet when travel with a group of Youth Girl Dancers. They are always patient with us. They also understand that little girls can be loud and hype when they are excited. Not one driver has acted as if they were a burden when they are doing their job. Customer services is above and beyond. I would recommend them to everyone.

April 6, 2022
Rated 5 out of 5 stars

Perfect

The price was great, the buses came on time, and drivers were courteous!

March 12, 2022
Rated 5 out of 5 stars

Great job transporting our guests!

Great job transporting our guests safely to and from our wedding. Driver also played music on the ride back to keep the party going. I would give more than five stars if I could!

November 21, 2021
Rated 1 out of 5 stars

A bus w/o a bus driver = NO BUS

Despite having booked weeks in advance and confirming the day before that our transportation was good to go, the company did not reserve a bus driver. Thank god for Uber, otherwise our plans would’ve been ruined.

November 15, 2021
Rated 1 out of 5 stars

Driver was late so I called and the…

Driver was late so I called and the driver had confused the pickup time so the operator told me she would be late. Called back about 45 minutes later and they didn’t even bother to tell me they couldn’t get a bus to us for at least two hours. Completely missed the event we all bought tickets to and I am still waiting for a refund. Do not recommend this service at all, incredibly disorganized and unreliable.

October 24, 2021
Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience!

Our driver arrived early, accommodated our travelers needs & was extremely polite. We felt safe at all times of our trip and we will certainly be using this service again in the future.

October 18, 2021

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