Kevin was at our start point on time and was very pleasant and helpful all through the trip. The bus was clean inside and out. It was difficult in the beginning to get the first reservationist to unde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The driver was on time, polite, and very easy to work with. She ensured a couple times that she had pick up and drop off procedures correct since it was a shuttle service trip with repeated runs. All... See more
We had an excellent experience with your company. The bus was always on time and and the driver was a real professional. Lyle Hansen our driver did an excellent job.
Leonard followed up with me the day before our event. He was on time and in the correct place for pick-up! He helped with load in and load out. He really took care of us and was very personable. T... See more
Company details
About First Charter Bus Rental - Omaha West
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
3333 Keystone Drive, 68134, Omaha, NE, United States
- 800-204-4362
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time and friendly!
Our bus drivers were prompt and friendly! Knew the route and drove safely. They were great!
Last resort
I got it last minute because other plans fell through. I got it to shuttle guests for an event and the driver made a couple trips and then parked the bus and left the event. Disappeared for about and hour and a half while I still had guests that needed to be shuttled. Horrible experience with the driver and would not recommend unless it is a last resort.
Bus driver was great!
Great experience
Our driver was punctual. Very flexible with our schedule. Had a great attitude. We felt safe with her as our driver.
The bus was on time and clean
The bus was on time and clean.
The bus driver was friendly and drove in a safe manner.
The only issue (which other teachers have shared with me as well) was that I had asked for the bus to be on the east side of school for pickup and it was on the west side.
I'd give them 5 starts
I'd give them 5 starts. Lee, the driver, was a delight - always on time, great at communicating, and extremely personable.
Good service
May use AI-assist with repliesRead more
Thank you for the excellent customer…
Thank you for the excellent customer service. You were timely and provide safe transportation to our event. You rates are very reasonably. Arranging the transportation was very easy with prompt and excellent feedback. Thank you. I would use you again and refer you to others.

Reply from First Charter Bus Rental - Omaha West
From the reservation process to the…
From the reservation process to the driver “Big Mike” the experience was easy fun and made my holiday lights tour a success. Thank you for everything First Charter!
We had a wonderful time!
We had a wonderful time and everything ran smoothly!
Our drivers were friendly
Our drivers were friendly, helpful, safe, and punctual - we'd definitely use them again!
Holiday Lights Tour
We had a blast on our lights tour. Unique was a great driver and really helped make our holiday party great! Bus was clean and perfect for what we wanted.
It was a good ride.
Outstanding bus service & driver
The bus service was great and our driver, Pete, was superb!! He was so helpful with some of the older people getting on and off the bus and he was willing to serve anyway he could. We would like to honor him in some way. The bus was on time when we were ready to board and it was at the pickup point when we left the Holland Center to return. Thanks for a wonder experience. We will use you again.
Great Experience
First Charter made our event pickup and dropoff simple and hassle free!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






