First Charter Bus Rental - Omaha West Reviews 79

TrustScore 4 out of 5

3.8

3333 Keystone Drive, 68134 Omaha, NE, US


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See what reviewers are saying

Rated 5 out of 5 stars

Kevin was at our start point on time and was very pleasant and helpful all through the trip. The bus was clean inside and out. It was difficult in the beginning to get the first reservationist to unde... See more

Rated 4 out of 5 stars

The driver was on time, polite, and very easy to work with. She ensured a couple times that she had pick up and drop off procedures correct since it was a shuttle service trip with repeated runs. All... See more

Rated 5 out of 5 stars

We had an excellent experience with your company. The bus was always on time and and the driver was a real professional. Lyle Hansen our driver did an excellent job.

Rated 5 out of 5 stars

Leonard followed up with me the day before our event. He was on time and in the correct place for pick-up! He helped with load in and load out. He really took care of us and was very personable. T... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Omaha West

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 3333 Keystone Drive, 68134, Omaha, NE, United States

  • 800-204-4362

3.8

Great

TrustScore 4 out of 5

79 reviews

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Rated 2 out of 5 stars

Last resort

I got it last minute because other plans fell through. I got it to shuttle guests for an event and the driver made a couple trips and then parked the bus and left the event. Disappeared for about and hour and a half while I still had guests that needed to be shuttled. Horrible experience with the driver and would not recommend unless it is a last resort.

August 24, 2020
Unprompted review
Rated 4 out of 5 stars

The bus was on time and clean

The bus was on time and clean.
The bus driver was friendly and drove in a safe manner.
The only issue (which other teachers have shared with me as well) was that I had asked for the bus to be on the east side of school for pickup and it was on the west side.

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for the excellent customer…

Thank you for the excellent customer service. You were timely and provide safe transportation to our event. You rates are very reasonably. Arranging the transportation was very easy with prompt and excellent feedback. Thank you. I would use you again and refer you to others.

January 13, 2020
Unprompted review
First Charter Bus Rental - Omaha West logo

Reply from First Charter Bus Rental - Omaha West

Thanks for your feedback and for your trust!

Rated 5 out of 5 stars

Holiday Lights Tour

We had a blast on our lights tour. Unique was a great driver and really helped make our holiday party great! Bus was clean and perfect for what we wanted.

December 15, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding bus service & driver

The bus service was great and our driver, Pete, was superb!! He was so helpful with some of the older people getting on and off the bus and he was willing to serve anyway he could. We would like to honor him in some way. The bus was on time when we were ready to board and it was at the pickup point when we left the Holland Center to return. Thanks for a wonder experience. We will use you again.

November 18, 2019
Unprompted review

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