Website easily navigated. Good prices, not like in real life stored where they heavily overcharge
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly just a trustworthy website with fast shipping and great prices!
Company replied
Very helpful, fast shipping and always has great discounts and offers.
Company replied
They offer great prices and very fast delivery which is the best
Company replied
Company details
Written by the company
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Contact info
Sheffield, United Kingdom
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Fast efficient dispatch and delivery
Fast efficient dispatch and delivery. Great selection of nicotine pouches for every budget. Love the clearance section which is good for picking up a bargain and save money. Recommended.
January 29, 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Great service
No issues ever with my delivery, and customer service is always on hand to answer my questions about tracking !
I order quite frequently and haven’t had a problem yet
February 22, 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Reply from pouchline
Thank you for the honest review :-)
Two orders and I didnt receive any…
Two orders and I didnt receive any tracking number, no answer by email or WhatsApp.
February 14, 2023
Unprompted review
Reply from pouchline
Hi,
I have checked both orders and can see both orders have been delivered.
We hope your continue to shop with us.
Unreal service!
Amazing company!! Never fail to impress. A wide variety of flavours and strengths to satisfy your needs. Deserves all the credit they can get!
January 31, 2023
Reply from pouchline
Thank you for the honest review :-)
if you want to not recieve your order then order from here
ordered 3 weeks ago and havent got any respone tried emailing live chatting and contacting on whatsapp no answer took my money and dipped avoid this company at all costs absolute joke
January 23, 2023
Unprompted review
Reply from pouchline
Hi,
We noticed you ordered vapes to a country which doesn't are strict with them through customs.
All our international orders, we state its the customer’s responsibility to know if the products they are ordering are allowed into their country.
We are unsure why you state there was no communication as we regularly updated you regarding the order.
Amazing prices
Amazing prices, fantastic quick service. This is the best pod company, hands down.
February 5, 2023
Reply from pouchline
Thank you for the honest review :-)
Found some amazing snus at decent…
Found some amazing snus at decent prices for the UK!
December 8, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
ordered on 20th of november and it’s…
ordered on 20th of november and it’s the 6th of december now. package still hasn’t arrived
December 6, 2022
Reply from pouchline
Hi Oscar,
Throughout November and December 2022, there are numerous strikes by Royal Mail staff.
Aswell as there being strikes, this time of the year is very busy time for sending anything in the post, due to Black Friday & Christmas. This is causing delays and disruption to deliveries sent by anyone using Royal Mail.
Unfortunately we can not speed up Royal Mail’s service in-regards to delivering your order and once it is shipped its completely out of our hands in terms of when it will arrive to you.
We are hoping Royal Mail’s disruption will not last much longer and we apologies for any inconvenience caused.
We ask for you to be patient in waiting for your delivery.
You can read more about the Royal Mail strikes here - https://www.royalmail.com/latest-news
We hope you continue to shop with us!
Reply from pouchline
Thank you for the honest review :-)
Good stuff!
Lots of choice and not bad prices. Customer services helpful.
Only issue is cost of p&p but I always shop here.
December 1, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Very nice :) Nice variety
November 26, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Bad customer service/ no refund
Tried to contact them to get a refund for almost a year now and they still ghosting me so yeah don't fall for this scam, can't wait when I'm in the UK to visit the owner :))
May 28, 2022
Unprompted review
My go to for nic pouches
My go to for nic pouches. I sometimes get an alternative in my order but its pretty much like for like, last time they did that I actually preferred the switch and got a free sample as well. Long live first line pods!
November 17, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Recieved my order within time stated
Recieved my order within time stated, the mystery 10 includes some very good pouches and my order of 10 kurwa was correct. Very satisfied definitely coming back. Only advice i would give js the whatsapp customer service, i sent a message asking about my order status and it was not replied to. Other than that, a perfect order from a good company
November 9, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Great product with a great kick cheap…
Great product with a great kick cheap too but also good quality me and the lads from footy all enjoyed them
November 2, 2022
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Absolute rubbish and disturbing dont…
Absolute rubbish and disturbing dont get scamed by their offers
For them offers mean expire item
And expiry dosent mean after expiry 1 or 2 week
I was scamed ordered 40 packets and it was in detail close to expire but they have sentme items which expired 1 year and 3 month ago who is gonna use it its illegal and clearly kind of scam
Will never ever buy from them
Does passed shelf expiry means 1 year and 3 month after expiry ?
September 6, 2022
Unprompted review
Reply from pouchline
Hi Moazzam,
We are sorry you are unhappy with the order.
I can see you ordered the Nicotine Pouches which were £1 per tub. On the description of the product it stated “PLEASE NOTE THIS PRODUCT HAS PASSED ITS SHELF EXPIRY DATE. - They are safe to use, the effect of nicotine may be a little less.” It does not state that they were close to expiry but in-fact past expiry.
This is the reason for such a cheap price.
Please contact our support if you have any concerns and we will do our best to solve them.
Reply from pouchline
Thank you for the honest review :-)
Reply from pouchline
Thank you for the honest review :-)
Great response and very quick delivery…
Great response and very quick delivery can’t fault them
July 14, 2022
Reply from pouchline
Thank you for the honest review :-)
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