First Time Finance Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and supportive approach, highlighting their dedication to guiding clients through complex processes. The service is frequently described as excellent, with many people appreciating the efficiency and genuine care demonstrated by the team. Consumers often mention the quick response times and clear communication, which contribute to a smooth and stress-free user experience. However, some customers also noted initial difficulties with other advisors who lacked knowledge regarding specific situations, such as assisting immigrants. These individuals found that this company went above and beyond to provide solutions and support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the team's clear... See more

Response time

Reviewers consistently report positive feedback regarding response times. Customers frequently praise the... See more

User experience

Customers had positive experiences with the user experience, often describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with First Time Finance while arranging our remortgage. From start to finish, the process was handled with professionalism, efficiency, and genuine care. Ripley... See more

Rated 5 out of 5 stars

The team was super amazing and super helpful. Even when we thought it will be impossible Ripley, Ibimina and Allie kept pushing and it worked out even better than we expected. They were so attentive a... See more

Rated 5 out of 5 stars

Our experience with Ripley, Ibimina and Team was first class! They were incredibly proactive throughout our remortgage process, helping us find the best possible rate and gave us peace of mind throu... See more

Rated 5 out of 5 stars

As first-time buyers, the mortgage process felt overwhelming at first, but the First Time Finance team helped make it less daunting for us. Right from the start, with the call from Jamila, the whole t... See more


Company details

  1. Mortgage Broker

Written by the company

The UK Mortgage Specialists For Foreign Nationals. First Time Finance is a trading style of Salgueiro Financial Ltd which is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority. Registered Office: 124 City Road, London, EC1V 2NX. Registered Company Number: 14305982 registered in England & Wales. - Your home may be repossessed if you do not keep up repayments on your mortgage.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

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Rated 5 out of 5 stars

Meeting you Ripley was indeed a stress…

Meeting you Ripley was indeed a stress free process in this journey. Your professional skills are top-notch at First time finance. I really appreciate you and your team for their support, clear communication, quick to answer questions and excellent guidance. Highly recommended!!!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent outstanding service

The journey to getting a mortgage was made easy by Ripley and his team. Constant clear communication on the progress from start to finish. As a first time immigrant buyer, Ripley has been helpful, supportive and professional. He supports you through the whole process and goes above and beyond.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support for a First-Time Buyer

Huge thanks to Ripley and the team at First Time Finance! As a first-time buyer, I really appreciated their support, clear communication, and expert guidance throughout. Made the whole experience so much smoother. Highly recommend!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend for First-Time Buyers!

I had a fantastic experience as a first-time buyer working with Ripley and his team. They were incredibly supportive, responsive, and knowledgeable throughout the entire process.
As someone on a Skilled Worker visa, I had a lot of questions and wasn’t sure what to expect, but Ripley took the time to explain everything clearly and made me feel completely at ease.
He and his colleagues really went above and beyond to help me find the best mortgage option for my situation. I always felt like I was in good hands.
I highly recommend Ripley and his team—especially if you’re a first-time buyer or navigating the process with a visa. Thank you again for all your support!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

It was indeed amazing working down this…

It was indeed amazing working down this road with Ripley from the first time I saw his videos on you tube. He so patient and ready to guide just like a baby. He’s got everything packed in one and make the journey so easy. Would recommend him over and over again.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic and very supportive…

What a fantastic and very supportive mortgage advisor with a solid credible team. Hmmmm words cannot really describe the support they rendered to me in acquiring my first house. Getting mortgage with the bank was very smooth and quick with Ripley’s help.I was shocked because I am just an immigrant 2 years in the uk . With 5% or10% deposit you are good to go with Ripley and the team. They never left me for once , they followed up with the solicitors pushing hard until I get my keys. Thanks so so much to Ripley and the hard working team especially Ibimina. I will forever recommend first time finance to everyone wanting to buy a house in the uk . Their services are excellent and stress free.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional from start to finish!

I had a great experience working with Ripley at Firsttimefinance. He was incredibly helpful and professional from start to finish. What stood out most was his determination, he truly never gave up, even when things got complicated. He always kept to his word and made sure I was informed at every stage, with clear and consistent communication throughout. I genuinely felt supported the whole way through. Highly recommend!

Ben & Oki

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Review for First Time Finance

5-Star Review for First Time Finance – Exceptional Customer Service!

I had an amazing experience with First Time Finance, thanks to Ripley who provided outstanding customer service right from our first contact on Instagram. He was incredibly helpful, patient, and took the time to explain everything clearly, making me feel confident that getting finance was possible. His encouragement and professionalism were truly motivating!

I would 100% recommend - First Time Finance to anyone looking for financial assistance—they make the process smooth and stress-free. Five stars without a doubt! ⭐⭐⭐⭐⭐

Thank you, Ripley and the team—you’re the best!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Expert Guidance

Ripley and his team were fantastic from start to finish. They clearly explained the entire process and how everything would work, which really put us at ease. They also found us a bank willing to accept a gifted deposit from South Africa, which made all the difference. I’d highly recommend them, they really know their stuff and made the whole experience smooth and stress free.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

First Time Finance is kind

First Time Finance is kind, First Time Finance is empathetic, and First Time Finance is good.

As an immigrant with 3 months left on my visa, Ripley and Ibimina supported me to apply for a mortgage and I received an offer within two weeks!

At every stage of the process, Ibimina kindly provided updates, ensuring my anxiety didn't go through the roof!

I would definitely recommend their service. They are very experienced, straightforward, kind and honest. They look our for your best interest, and take the stress and pressure off you.
-Sandra

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best Mortgage Brokers Around!

Where do I start! Ripley and the team at First Time Finance have been nothing but professional, quick, patient, and extremely meticulous in understanding what you need and how to get the best mortgage offer and get you into your property.

Prior to finding First Time Finance I was in a very difficult position. I reserved a property in February 2025 and was with a broker who was not answering my calls, not providing me with the right information, and was responding to me once a week telling me that he is searching for the best deal.

The broker I was dealing with submitted a Mortgage Application, charged me as he informed he has to charge at point of submission, however the application was rejected.

I asked him what the next steps were and he said he is looking into it. I attempted to call him an every few days to find out never received a call back until maybe about 2 to 3 weeks later. The service I received was very unprofessional from the previous broker. This went on for about two months.

At this point I was under a lot of pressure as I had already reserved the property, instructed the solicitors, and also paid for extras in the property. I was also under time pressure from the developers as everything was taking so long. I honestly thought this was not going to happen and that I had all of the money I put into getting this property.

Low and behold I stumbled across a YouTube post of Ripley having an interview with someone and I thought he really knows what he’s talking about. For some reason the company name just stuck in my head and about two weeks later after my previous broker going completely ghost on me, I just googled first time finance and gave Ripley a call.

BEST DECISION EVER! If this was not done I would not be getting my dream property. Within 2 weeks, I had a mortgage offer. I can’t make this up. I would definitely recommend First Time Finance the whole process was quick and professional. From having no hope to having hope in abundance. Thanks for everything!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing , honest and a helpful brooker

Amazing, honest and a helpful brooker
I came across Ripley through a friend post on instagram when my husband and I had been turndown by many brooker due to our difficult situation.

Ripley is easy to contact, well experience and alway ready to answer any questions not withstanding his busy schedule. His fantastic advice and tireless effort got us our first mortgage after many rejection by others .

Thank you so much Ripley , you are simply the best, honest and well experience.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Ubuntu in Action — A Heartfelt Journey with Ripley

We started working with Ripley about a year ago and needed to take a long-term approach due to our circumstances. He was patient, consistent, and genuinely committed — checking in regularly to keep us on track. When it was time to act fast to meet tight visa timelines, Ripley and Ibimina pulled off what others said was impossible!

What’s truly special is that although Ripley isn’t from Africa, he has consistently shown the spirit of Ubuntu — genuine humanity, compassion, and a deep sense of community. He’s supported many in our circle of migrant men with not just financial advice but with settling into life in the UK. For any first-time buyer or migrant, we definitely recommend First Time Finance!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

'First Class' review for First Time Finance

Ripley, Allie & Ibimina throughout this smooth process was really helpful & professional. Modern methods of communication is one highlight for us. Within mintues they answered any questions/queries, if that’s during and/or out business hours.
Great advice Ripley giving us confidence going forward. Thank you to everyone at First Time Finance - fully recommend!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , Ripley is the name , an agent whom gave me a hope i lost, delivered what promised, and with his team they were supportive along the way. I cant thank them enough for all the support and advise i received. Im recommend his service along with his team to everyone i know who wish to buy a property

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ripley’s effort in assisting with my…

Ripley’s effort in assisting with my home purchase cannot be over emphasised. Despite all odds, he stood his ground to ensure i got a refund from a failed mortgage due to valuation, but finally, i was able to get a mortgage for another property. Thank you Ripley and team.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Mortage process with Ripley&his team

Ripley and his team are the absolute best in offering the right &expert mortage advise to immigrants.My experience with him was smooth.He answered every single question i asked,he also ensured we got the best available interest rate.Ripley welcomed us to every virtual meeting with a lovely smile.We got our mortage approved in less than two weeks.Ripley and his team are not deserving of 5 stars but the whole GALAXY and SOLAR SYSTEM.My mind was at peace every step of the way,he regularly updated us and gave very realistic timelines for all deliverable which were all met.
He is truly heaven sent to every immigrant in the UK.Based on my personal experience with him&his team,i have now become an ambassador of his good works,everyone deserves to enjoy and not endure the mortage process.Ripley is truly passionate about the services he is rendering.Ibimina is also a superstar who keeps us abreast about all relevant information and timescales.They even continue to follow up after i have received my mortage offer,what more can i ask for?
I recommend Ripley and his team with my full chest!!!!
Choosing Ripley and his team as my mortage advisor amongst the several options available is one of the best decisions of my life.The world needs to celebrate Ripley and his team more for the positive impacts they have made in immigrants lives.Thank you Ripley and team!!!

April 25, 2025
Unprompted review

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