First Truck PartsReviews 

421
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and timely delivery of their orders, often receiving items sooner than expected. Many also appreciate finding the exact parts they need, even those that are hard to locate, and commend the quality of the products received. Reviewers highlight the fair pricing and the excellent condition of the parts upon arrival, often noting careful packaging. However, some customers experienced issues with incorrect parts being shipped or items not matching the online description, leading to dissatisfaction. There were also instances of delayed deliveries, missing components in orders, or unexpected fees, which caused inconvenience and frustration for a few people.

What people talk about most

Product

Consumers find product to be positive, with many reviewers appreciating the availability of parts, even those... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the quality of parts... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the fair and great pricing,... See more

Order

Users describe ambiguous interactions with order, with some reviewers finding the online ordering process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took a bit longer to receive the part I ordered, but it was correct and not damaged.

Rated 5 out of 5 stars

I ordered a part and paid for next day shipping and it didn’t even ship till late the next day and the lady I talked to said she would call be back on the status when I called and she never did they j... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(421)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Slow shipping

Parts came as advertised but I paid a pretty penny for next day for and it took 3 days before my parts were shipped out

January 6, 2026
Rated 1 out of 5 stars

got a wrong part

got a wrong part, sent them the pictures of my old part and the part i received. sent them the vin number also. not willing to help. also want to charge tyhe restocking fee.

December 5, 2025
Rated 2 out of 5 stars

Waste time money and get headache

Company not bad but sent me wrong part should understand and customer time and money. I wait for part more than 4 days and park my truck. After long wait i got wrong part due to this i loss my business and get headache. Block my money paid to first truck parts. Than rush to local supplier to get my truck to road. Its my advise always ask them to sent picture before order to confirm if it right or wrong part.

December 10, 2025
Rated 1 out of 5 stars

Bait and Switch

The part delivered to me looks to be aftermarket, the photos posted online show and claim to be genuine. I feel this is bait and switch. The part does not match the ad that I bought from.

October 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look