First Truck Parts Reviews 

431
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact, often hard-to-find, parts they needed, praising their high quality, perfect functionality, and fair pricing. Delivery was frequently highlighted for its speed, punctuality, and excellent packaging, ensuring products arrived safely and as described. However, some customers received incorrect or incompatible parts, sometimes facing restocking fees upon return. Concerns were also raised about product descriptions not matching the item, such as new versus used or genuine versus aftermarket, alongside occasional early part failures, shipping delays, or items being out of stock after ordering.

What people talk about most

Product

Users describe positive interactions with product, often finding the correct part, with many praising the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting ease in online ordering, fast... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great pricing, fair costs, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the quality of parts received, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

431 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(431)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately I never received this…

Unfortunately I never received this order.i ordered as a Next Day Air so I was supposed to received it the following day.i tracked on line the delivery status and keep saying in transit trying to correct the delivery address.
After contacting UPS without any good answer ,I contacted First Truck twice so they will be aware of the problem and also as a shipper to call UPS .Their answer was that they will try but apparently they never didn’t because the latest information posted on UPS site was that the package has been returned to the shipper,
I expect a refund as soon as possible.

July 7, 2025
Rated 1 out of 5 stars

Order #A16433

THIS ITEM WAS NOT GENUINE CUMMINS AS THE LISTING STATED. RATHER IT HAD NO IDENTIFICATION WHAT SO EVER.

July 7, 2025
Rated 1 out of 5 stars

This company is god awful

This company is god awful. I paid for a part and two day shipping. The parts wasn’t at the warehouse nor did I receive my item in two days. The part isn’t arriving until a week later. Management refused to give me a refund on shipping. These people are no good to do business with. Cost my shop because customer had to wait an extra week past the agreed date.

June 27, 2025

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