First Truck Parts Reviews 

431
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact, often hard-to-find, parts they needed, praising their high quality, perfect functionality, and fair pricing. Delivery was frequently highlighted for its speed, punctuality, and excellent packaging, ensuring products arrived safely and as described. However, some customers received incorrect or incompatible parts, sometimes facing restocking fees upon return. Concerns were also raised about product descriptions not matching the item, such as new versus used or genuine versus aftermarket, alongside occasional early part failures, shipping delays, or items being out of stock after ordering.

What people talk about most

Product

Users describe positive interactions with product, often finding the correct part, with many praising the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting ease in online ordering, fast... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great pricing, fair costs, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the quality of parts received, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

431 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(431)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order cancelled twice although payment made in full

Twice I have ordered parts. On the first occasion my order was cancelled without explanation. Although I enquired I was ignored. On the second occasion at least I was offered an explanation that the part was out of stock. It is incomprehensible how your website could offer a product for sale, accept payment, send notification that order would soon be shipped then a day later inform that the item was not in stock. I am disappointed and disturbed.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

100% positive experience

100% positive experience. First Truck Parts had the best price for an OEM part and I mean substantially cheaper than anyone else. I was consistently updated on the status of my order. It was shipped promptly and delivered ahead of schedule. I hope not to need their services again, but if I do there will be no hesitation to contact them first. Thanks to the crew at FTP. Keep up the good work.
Jon

April 9, 2025
Rated 5 out of 5 stars

Simplicity

First Truck Parts customer support service is Amazingly helpful and supportive. I was able to speak to experts about purchasing truck parts needed on the phone. Checking out was as easy as pie.

April 7, 2025
Rated 5 out of 5 stars

The place to get deisel truck parts

I got the part l needed l received it in a couple of days after ordering it the cost was a great price l was able to get email response if l had any questions. If l need parts again l would order from the company.They were a big help . Thank you

April 9, 2025
Rated 5 out of 5 stars

Always helpful and responds quickly

Always helpful and responds quickly. Sometimes the stock is not correct on the computer so I can to double check and they are very courteous, informative, and honest. This is a good place to buy truck parts.

March 31, 2025

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