firstwireapp.com Reviews 80

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Firstwire made this upgrade seamless. They addressed all my comments and changes as I brought them up. They answered my questions and walked me through the process. Working with them online was eas... See more

Rated 5 out of 5 stars

Vinod, Helped me through the whole process of updating our website to the newer version. The communication was fantastic and they promptly made changes I requested. I will definitely use them again.... See more

Rated 5 out of 5 stars

FirstWireApp did a great job bringing my website to life. There were some delays due to my own operations, but their team was very patient, and eager to get working when I had time available. They are... See more

Rated 5 out of 5 stars

Firstwireapp offers strong design skills and overall the staff worked diligently and professionally. Overall, our site looks great. The work took longer than expected, but this was partly due to delay... See more

Company replied

Company details

Written by the company

FirstWire Apps is a Thirteen years old company and has worked with more than 800 clients and helped them with various IT Services and Digital Marketing projects. Most of these clients are from USA, Europe, and Australia. Platforms: Shopify, WordPress, BigCommerce, Magento, Weebly, Squarespace, Wix, WooCommerce, PrestaShop, WebFlow and other e-commerce and CMS platforms.


Contact info

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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Rated 5 out of 5 stars

Rebuilding old web site

Very responsive team from theme selection, through implementation to trouble shooting final result. Very quick response times which lead to a finished product we are very pleased with.

May 20, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Richard, it was a pleasure working with you. We look forward to a long term partnership. Have a great day!

Rated 5 out of 5 stars

From info to impact …

The team at FirstWire have worked diligently to help the Bike Box Project team upgrade the codebase and improve the online impact. Despite several challenges presented by the Bike Box Team, the team at FirstWire have been attentive and responsive. Our new platform will raise our first moment impact and improve our customer journey

May 13, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Daryl, Thank you for your review. We wanted to try our 200% to make sure the end result is as per your expectations. We are happy that you are satisfied with the final outcome. Please let us know if you need any other help going forward. Thank you. Have a great day!

Rated 5 out of 5 stars

Trusted company

Great service...we can always count on quick and thorough assistance

May 13, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Sam, It is always a pleasure to work with you. Thanks for the review.

Rated 5 out of 5 stars

Vinod and his crew went above and…

Vinod and his crew went above and beyond to help us revamp our web site. I’ve never before worked with a more responsive business.

May 2, 2025
Unprompted review
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Reply from firstwireapp.com

Hi David, It is a great honor when you say that "never before worked with a more responsive business". This means we are going in the right direction as a company. It is a pleasure working with you.

Rated 5 out of 5 stars

It was a great experience

It was a great experience. They helped me to create a top notch website and worked with me as I kept changing items!

March 7, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Cindy, It was a pleasure working with you on your website upgrade project. Your continuous feedback and support helped us make the perfect website for you.
We really appreciate you providing this review here. Thank you.

Rated 5 out of 5 stars

This is my second time working with…

This is my second time working with Firstwire. I have been pleased with the quality of the work and the value I have received from the final product. I feel the staff were patient with all my numerous requests and were quick to respond and address any issues or questions I had. I will be glad to work with them again in the future.

April 16, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Jessica, Thanks a lot for your words. It is always a pleasure working with you. We look forward to do more future projects with you. Thank you.

Rated 5 out of 5 stars

Firstwire has been great to work with

Firstwire has been great to work with. I needed lots of SEO work and a complete upgrade with my Shopify store. They did a great job with the upgrade and sales have increased since I started working with them so the SEO has improved as well. I continually send questions about apps needing an update and they take care of every request immediately. Great communication and great to work with!

March 16, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Jim, it is a great experience working with you. We look forward to a long term partnership with you. Thank you. Have a great day!

Rated 5 out of 5 stars

Our site was in need of a complete upgrade…

Our site was in need of a complete upgrade in order to keep up with design trends as well as function and security. Having had bad experiences before with upgrades that did not work correctly and consequently, lost much traffic for us, I was very anxious and hesitant to make any major changes. Firstwireapp has been a pleasure to work with. They have been very attentive to my concerns as well as any changes or modifications I needed to have done. The process was outlined very clearly, and they stuck to the plan with diligence and professionalism. I would most definitely recommend Firstwireapp to my friends and colleagues.

March 11, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Kevin, It is a pleasure working with you on this project. We look forward to a long term partnership.

Rated 3 out of 5 stars

Firstwire was very professional and I…

Firstwire was very professional and I am happy with my website. I was hoping for more suggestions and guidance from them. I felt that it took more of my time to manage all of the changes needed and the direction the site needed to go. I would have been time ahead laying the template out myself and they could take care of the backend of the site. I was hoping with a team of people this would have fast tracked my website getting updated to the newest platform with my provider. Instead, with me being the bottle neck of the project cause I'm not sitting at a desk all day everyday, the project got dragged way out. I realize that there were decisions to be made that they could not make, but I did miss having interaction with a person over the phone or in person. Email only correspondence, I found frustrating.

March 11, 2025
Unprompted review
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Reply from firstwireapp.com

Hi Dear, We are available for meetings and calls on a daily basis. We do not only do email communications. Can you please identify your name or the project we have done for you? We could not find the information of any client with name "Happy Camper". Please identify yourself so we can verify the concerns you have and work on it.
We are always looking forward to improve our clients' experience and want to have a long term partnership. We hope that you will either contact us directly or provide your name and other details and give us a chance to work on this. Thank you.

Rated 5 out of 5 stars

Thank you for updating my webpage so…



Thank you for updating my webpage so smoothly and efficiently. The process was seamless, and I truly appreciate your attention to detail and professionalism. Everything looks fantastic, and it was a pleasure working with you!

December 15, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Suki, Thanks a lot for your encouraging words. It was a pleasure working with you. We are looking forward to a long term partnership. Thank you.

Rated 5 out of 5 stars

Smooth new Shopify store development.

Smooth new Shopify store development.
Varun and Ajay were super responsive and highly professional.
We are very happy with the work and will rely on FirstWire in the future

December 16, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Charlie, We are glad that you liked our work. Thanks for pointing out the professionalism of our two star members. Thank you.

Rated 5 out of 5 stars

Smooth site rewamp

We have been collaborating with FirstWire for the past two years, and our experience has been highly positive. Their team successfully revamped our Shopify site and transitioned it to Shopify 2.0 with great efficiency.

Currently, we are partnering with them on various digital marketing initiatives. Their progress tracking and detailed status reports have been exceptional, enabling us to achieve significant milestones in these areas.

We sincerely appreciate the efforts of the FirstWire team and look forward to continuing our partnership.

November 11, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Angela, thanks a lot for your words. We are looking forward to a long term partnership.

Rated 5 out of 5 stars

We started working with Firstwireapp as…

We started working with Firstwireapp as a suggestion directly from Shopify and it has proven to be a great company with a very capable team that has helped us improve the overall performance of our website. They are in constant communication with us and always willing to help us and listen to our concerns and suggestions. We will definitely keep working with them and would recommend them to anyone that wants to improve their SEO performance and website usability.

September 1, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Fernanda, It has been a pleasure working with you. We truly value this partnership. Thank you for your words.

Rated 5 out of 5 stars

Firstwire delivered in every way

Firstwire delivered in every way. Vivek was
Particularly helpful. I will most definitely be using their services again in the future.

November 9, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Nigel, Thanks a lot for your words. Looking forward to serving you for a long term.

Rated 5 out of 5 stars

I would highly recommend Firstwire.

I would highly recommend Firstwire. They worked diligently to resolve any issues I had and were extremely professional. The Merchant Centre caused us a lot of issues, but Firstwire promptly resolved them all. The ability to contact them by phone and talk to them personally in the event that I had queries or worries was very appreciated. I collaborated closely with three fellows: Ajay, Antriksha, and Beena. They put in a lot of effort to address all of my issues. For the development of your Shopify store I heartily endorse Firstwire.

October 24, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Gail, Thank you. We enjoyed working with you. We look forward to serving you for the years to come. Thank you.

Rated 5 out of 5 stars

I See The Reviews, I Feel The Service

As I prepare to leave a review, I read the 1-Star Reviews, and yes, we first learned about FirstWireApp from an email that came through our corporate inbox. It is always a bit hard to trust an emailed introduction, but we had some projects that we wanted to implement on our BigCommerce site, but didn't know how to do it. We took a chance and hired First Wire to help us. They spoke to us via Zoom to start and then we migrated to BaseCamp/email communications. Their work was swift and the implementation was successful and was done well with great communication. We continue to utilize their services and I recommend you give them a try.

October 6, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Timothy, It has been a pleasure working with you. Thank you for trusting us in spite of some negative reviews. We truly value your feedback, and we continue to do better every day. We look forward to a long term association. Thank you.

Rated 5 out of 5 stars

Attentive and On Time

They were very attentive and have fixed any issues quickly and easily. The project was completed on time and to our standards and we have contacted them for additional work on our site.

September 26, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Erin, Thanks a lot for your words. It matters a lot. We enjoyed working with you, and look forward to add more value to your business. Thank you.

Rated 5 out of 5 stars

Very nice collaboration with the team…

Very nice collaboration with the team from firstwire, they made a very functional website with the right about of visuals! They are very quick to respond and will tackle every problem you have!

September 18, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Robin, Thanks a lot for your words. We look forward to serving you for years to come. Thank you.

Rated 4 out of 5 stars

Great job on website upgrade

FirstWire did a great job updating our Shopify website to a new theme. They always kept us up-to-date on developments and were quick to respond to any questions we had. We were able to adjust elements of the new theme to suit our brand and were very happy with the dedicated service that FirstWire supplied.

August 19, 2024
Unprompted review
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Reply from firstwireapp.com

Hi Aylex, We really appreciate your feedback. Next time we will do better to be worthy of 5-stars :-). We enjoyed working with you, and look forward to a great long term partnership. Thank you.

Rated 1 out of 5 stars

keep on spamming my email

they keep on spamming my email
non-stop
There is no way to stop this email
their unsubscribe button is designed not to work

August 14, 2024
Unprompted review
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Reply from firstwireapp.com

We do not have your information. Please note that there has been a report of a different business sending emails. If you indeed got an email from us then please use a link "unsubscribe" to unsubscribe from our emails. It is working perfectly fine. There is no issues with that.

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