It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items ###.refund sorted very quickly with photo confirmation ## thank you for the support.
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Review summary
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If l’m looking for a book or a calendar Fishpond is my place to go. Very happy with the service provided and the selection, also the prices appear to be reasonable. We get great pleasure from the 3... See more
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... See more
I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to k... See more
Company details
About Fishpond.co.nz
Written by the company
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contact info
Australia
- fishpond.co.nz
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
March 18, 2025
Amazing book at an amazing price
Amazing book at an amazing price, kept well informed re its delivery
March 18, 2025
Excellent system
Excellent system, great for tracking and notifications. Great list of products and subject matters. Your prices are also well below most of the retail outlets. This is why I started going to Fishpond first when looking for books, music, et al. Cheers!.
March 18, 2025
Great customer service
My order took over 8 weeks to arrive which was very frustrating. HOWEVER the customer service I received was outstanding! Thank you for being so great with things that are out of your control.
February 23, 2025
What a frustrating experience
What a frustrating experience! I followed up with them on a later delivery the tracking info said a courier label had been added but it was sorting in their processing depot for two weeks. Fishpond said it was a delay on NZ Post's part, NZ Post said they hadn't picked it up so asked Fishpond to get in touch with them. But Fishpond just ignored my request and came back offering to find a replacement. Meaning they knew they lost it but no apology even when they could tell how frustrating I was finding this lack of customer service. I've requested a full refund - will never buy from them again. I would advise the same unless you don't care whet your parcel arrives and you enjoy pointless conversations which go around in circles.
March 16, 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Erica,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan.
Our Customer Experience team will then contact you directly.
Kind regards,
Catherine
The time in which I received the books…
The time in which I received the books was fast. Books were packaged safely and carefully. Your rang of booms is exceptional
February 20, 2025
Great products ,great service
February 20, 2025
John & Lisa's Kitchen cookbook speedy delivery.
Delivery was speedy and arrived in a neatly packaged cardboard box to the John & Lisa's Kitchen cookbook with recipes from the Saturday Morning Kitchen TV show I loved. And much cheaper than all the other online prices for this book.
February 19, 2025
Reliable and straightforward.
Always a simple, straightforward transaction. Reliable.
February 18, 2025
An impressive range of books often at…
An impressive range of books often at the lowest comparative pricing, sturdy packaging is used, delivery has occasionally been faster than the estimated due date even when sourced from international suppliers. Excellent customer service all round, thank you.
February 19, 2025
Communication was good
Communication was good, was delivered in quoted time. The only issue I had is that the packaging had stuck to the book, but was able to be peeled off without damaging the book. It would have been a 5 otherwise
February 19, 2025
Enjoy ordering music from Fishpond
Enjoy ordering music from Fishpond. Fishpond provide a good selection of music to buy at good prices. CDs arrive in a very timely manner.
March 12, 2025
The book came quickly
February 19, 2025
Quick response to purchasing and sending me out information straight away of my purchase.…
Quick response to purchasing and keeping me up to date with all stages of delivery.
February 18, 2025
Delivered in good time.
February 17, 2025
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