Fisks London Reviews 

150
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very Highly recommended. My sale process last month went through swift and smooth with constant cooperation and instant updates. Especially James has been constantly in touch with me, buyers and soli... See more

Company replied

Rated 5 out of 5 stars

When selling our Canary Wharf flat we decided to use a different agent to the one we had used for letting the flat, and chose Fisks. James promptly had the flat photographed and had it on the market... See more

Rated 5 out of 5 stars

Used Fisks for the first time to let & manage my flat in the Isle of Dogs. After dropping off keys to their local office it’s been smooth sailing since. Everything taken care of without me lifting... See more

Company replied

Rated 5 out of 5 stars

James and the Fisk team did an amazing job for us! They handled what was quite a complex set of requirements in challenging brexit times - James provided facts, valuable insights and advice throughout... See more

Company replied

Company details

  1. Real Estate Agents

Information provided by various external sources

Fisks London have been letting and selling experts in the Docklands property market for over 15 years, finding quality buyers and tenants for our clients. Our friendly and knowledgeable team will ensure you receive the highest possible standard of service, marketing and commission value. As a founding member of both the National Association of Estate Agents (NAEA) and The Property Ombudsman Scheme, we have forged a reputation for quality, integrity and professionalism that sees us now recognised as one of the leading independent agents in London. Please visit our website for more details of our service and an overview of the Docklands area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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4.9

All reviews

(150)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Fisks goes above & beyond for their clients

Excellent service from Martin and the team at Fisks Docklands! Very responsive and really helpful on urgent matters even late in the evenings! Keep it up, team - I’ve recommended you to all my friends! no pressure...

February 1, 2021
Unprompted review
Fisks London logo

Reply from Fisks London

Dear Andreea, Thank you for your feedback which is very much appreciated.

Rated 5 out of 5 stars

Perfect Service from Fisks

Perfect Service from Fisks. Always helpful and dealt with everything in a speedy manner.

January 21, 2021
Unprompted review
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Reply from Fisks London

Dear Kerry, 'perfect service' high praise indeed. We are now under pressure to maintain that bar! Thank you for taking the time to write the review.

Rated 5 out of 5 stars

Professional Service

The Fisk's team have always delivered a professional service but have gone over and above in service delivery during these COVID times and especially during recent lockdown and are all really nice people to deal with.

January 18, 2021
Unprompted review
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Reply from Fisks London

Andrew, Thanks for taking the time to write this review. We appreciate it.

Rated 5 out of 5 stars

Honest, efficient and personal service.

Jame and his team have provided me with an efficient and friendly property management service. They asked me what my goals were for my rental apartment and they got on with finding suitable tenant and took care of everything else. I highly recommend them.

January 18, 2021
Unprompted review
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Reply from Fisks London

Thank you for taking the time to write this considered review.

Rated 5 out of 5 stars

The team at Fisks are attentive and…

The team at Fisks are attentive and helpful, furthermore, they provided relevant advice with regard to the market situation and were professional throughout the process of searching for a tenant for our property. We are very pleased with the customer service experience and would recommend the team.

January 18, 2021
Unprompted review
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Reply from Fisks London

Thank you for taking the time to write this review.

Rated 5 out of 5 stars

I found Fisks very helpful and very…

I found Fisks very helpful and very down to earth in the managing of the sale, which is truly valuable in the current climate, and helped us to achieve a sale within our guided price range.

October 25, 2020
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Reply from Fisks London

Dear Mary,

Thank you for taking the time to write this review. Lets stay in touch!

Rated 5 out of 5 stars

Very good agency

Very good agency, always available to answer back to you and helpful, they did an amazing job to help us go through all the process. I definitely recommend, thank you Martin, Lubna and the rest of the team.

July 22, 2020
Unprompted review
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Reply from Fisks London

Denis, Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Excellent service from FISKS

I have been using FISKS on an exclusive basis in relation to my investment property portfolio in the Canary Wharf and Isle of Dogs area since 2004.

Saying thank you for their professional, trustworthy and friendly service is not enough.

I specifically thank James Martin and Lubna.

July 4, 2020
Unprompted review
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Reply from Fisks London

Dear Mr Hassan,

Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Friendly service. Trustworthy and dependable agency.

Martin is a friendly, trustworthy and dependable agent. he found us a great place to live in. It was a pleasure working with him and I am comfortable recommending him to friends and family.

June 15, 2020
Unprompted review
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Reply from Fisks London

Thank you for the kind words! Enjoy your new home!

Rated 1 out of 5 stars

Fisks think poorly

Very disappointed with Fisks.

Due to leave at the end of April.

Fisks have not followed Government Guidelines. No consultation at all.

Fisks have written we have to leave so that the Landlord can get more rent.

Fisks will not insist on a professional clean so the cleaners are safe but the inventory clerk, removers, third parties who may contract COVID-19 from them or us and the NHS staff are at risk and are not as important as the Landlord obtaining a higher rent.

Further, Fisks believe that they have to do whatever their landlord tells them to do, even if that is wrong and that’s a complete defence.

To think that the health of many is irrelevant to a rent increase for the landlord is the most disappointing of Fisks’s thinking.

April 3, 2020
Unprompted review
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Reply from Fisks London

Dear Andrew, be assured that our team is working tirelessly with our client to address your concerns in this trying times.

Thanks, Lubna!

Rated 5 out of 5 stars

First Class Agency

I have recently rented a property via Fisks and i highly recommend them. Their service from viewing to contract signing has been first class and all my queries have been promptly addressed by the team prior to putting pen to paper. Again, I highly recommend them.

March 17, 2020
Unprompted review
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Reply from Fisks London

Thank you Amine for your kind review !

Rated 5 out of 5 stars

Fisks Good

Martin was super helpful and I think was reason we managed to get the house! No agency fees

March 17, 2020
Unprompted review
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Reply from Fisks London

Hi Megan, thank you for taking the time to write this review!

Rated 5 out of 5 stars

Excellent professional team and service

Very professional, flexible, staff are easily accessible and provide excellent and timely support in all aspects of preparing a property to be let and letting it. Could not have asked for mor

March 17, 2020
Unprompted review
Fisks London logo

Reply from Fisks London

Thank you for taking the time to write this review. We are very pleased to have you on board as a new client.

Rated 1 out of 5 stars

Very unprofessional

Was trying to rent through Fisks Canary Wharf. Had to negotiate as another tenant was also interested in the property, which i totally understand. I was then informed my offer was accepted and asked to make a deposit which I did. Couple of hours after signing the deposit, I was told the other tenant’s offer had been accepted. I just fail to understand how unprofessional can this agency be that after taking my deposit, they continue to make that property available.

Also, when the property agent asked me to deposit one week rent to secure the property, he asked me to also deposit the 5 weeks rent as soon as possible. When asked why I should this, he told me to make sure I don’t walk away from the propriety. I told him that’s why tenants are asked to pay 1 week deposit and the landlord doesn’t pay a penny! They did finally come to senses and agreed to not put the deposit before moving in. But look at the approach they want to take. What about commitment from the landlord.

Also seems unfair that tenants deposit is gone if the tenants withdraw the offer after making the deposit but no such penalty for landlord.

Very unhappy with the professional approach of the company.

Further to the response below from Fisks, I would like to add few thoughts.

If it’s true that you can hide review below 3 stars, that’s a real shame as it defeats the purpose of this platform. It’s not for you but Trustpilot to fix it. It’s like choosing only reviews someone likes. As you would appreciate, there are other ways to provide feedback, not just trustpilot.

Furthermore, at no point I was told that any other offer has been accepted by the landlord. I was also never informed that the other tenant had made a deposit. I also don’t believe it’s true. If an offer was accepted by the landlord and a deposit made, what did you continue to negotiate with me and why wasn’t I informed earlier. I was always told the other party has increased his offer price and that landlord is reviewing both offers. Why would you bring this up only now - seems fishy to me.

I would also like to clarify that I am okay to not have the property. What I am disappointed with is your professionalism which I think isn’t great. I have taken a screenshot just in case you choose to hide this later.

March 11, 2020
Unprompted review
Fisks London logo

Reply from Fisks London

Dear Mr Kunal,

Firstly, I would like to point out that we have the ability to' hide' any review which scores less than three stars, we choose not to do this in the interest of transparency. As you can see your review is the first that we have had below three stars, which I believe is testament to our professionalism.

Let me address your comments. It it is a common law duty for letting agents to put all offers forward to the property owner. Failure to do this would be a breach of our professional code and the law.

When a deposit is take on a property we immediately change the status of the property on line to under offer, and do not introduce any new applicants to the property.

However, if an applicant had already viewed the property prior to a deposit being taken and makes an offer to rent the property that offer must be presented to the property owner - which is what happened in this case.

I would also add that you were comfortable making an offer and paying a deposit knowing that the owner had already accepted another offer that morning from a competing applicant whom had also already paid a deposit.

You had the opportunity to make an improved offer and you chose not to.

The apartment in question is absolutely lovely so I can understand your frustration. It is typical of the quality housing stock we offer at Fisks London. We are expecting to list similar apartments in the next few weeks and will certainly be in touch with you regarding these.

I hope I have addressed your concerns but please do not hesitate to email me on james@fiskslondon.co.uk should you have any further questions.



Rated 4 out of 5 stars

Rental Home Search

We found the three different staff members that we dealt during the finding of our new rental home professional and good to deal with.

No hesitation to use them again!

December 2, 2019
Unprompted review
Fisks London logo

Reply from Fisks London

Thanks George, I hope you enjoy the apartment.

Rated 5 out of 5 stars

Professional and Reliable Team

The Fisks team helped me rent out my flat in London and are actively managing the rental. The team is professional and proactive. Getting my flat rented was seamless. They organised viewings, took professional photos of my flat, wrote the tenancy agreement and helped me procure the necessary paperwork that was needed. They have been quick to respond to any queries. I can highly recommend the Fisks team!

November 20, 2019
Unprompted review
Fisks London logo

Reply from Fisks London

Hi Yen, Thank you for kind comments. It also helped that your apartment was immaculate! With best regards.

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