Shock horror after my review a day ago, i get same AI generated reply in my inbox today. If you refund me on 30th August, how does my bank FK up repayment 21 days later. So my bank have now acclerate... See more
Company replied
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See what reviewers are saying
I like the fit coach app, I use it almost daily. (Hence the 5 rating). I do have some suggestions for the developer. 1. Don’t lock us in to plans made up by the company. I am on the weight loss... See more
Huge difference maker for me. I started three years ago with the FitCoach as I was having shoulder issues and knew I needed to stretch. Little did I know that the stretching routine daily would help m... See more
Warning! This is a terrible app. Beware about signing up for the 1 month trial! Even if you decline their offers to extend the membership they will charge you the following month full price. When... See more
Company replied
Company details
Written by the company
FitCoach was created to make fitness accessible and effective for everyone. Our app offers a wide range of home-based workouts and stretching plans designed to fit your personal goals and lifestyle. Whether you're looking to tone your body, improve strength, or increase energy, FitCoach provides personalized workout plans that deliver visible results in as little as 7–30 minutes per session. We believe fitness should be simple, enjoyable, and achievable, empowering users to take control of their health from the comfort of their own homes.
Contact info
Karaiskaki 13, 3032, Limassol, Cyprus
- https://contact-us.welltech.com/fitcoach.html?source=trustpilot
- fit-coach.io
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow with the videos
Easy to follow with the videos. Instructions on form verbally and visually really help. I enjoy having multiple selections that get built into my plan.
April 23, 2024
Unprompted review
Reply from FitCoach
Hi, thank you for your feedback! We're sooo thrilled to know you like the app!
I did not join any Fitness program,I do…
I did not join any Fitness program,I do not have the app. I may have put my details in to see the price but I never clicked confirm or any such thing. You have stolen my money and I would like a refund. I wouldn't recommend this to anyone and if you look at the reviews I'm not the only one not happy. I don't even know where to find a contact for you. What a sham
April 20, 2024
Unprompted review
Reply from FitCoach
Hello Tanya - we appreciate you taking the time to share your thoughts. Could you please message our Support Team so they can look into your situation and help you with the next steps? Please use this email address support@fit-coach.io. We look forward to helping you resolve this!
I love it
I love it , the work outs are really good , it has everything that you need to achieve your goal
April 20, 2024
Unprompted review
Reply from FitCoach
Hey, thank you for passing your comment! We're excited to have you on board 💪
Love this app
Love this app. Exercises are not overwhelming and everything is set up for easy use.
April 17, 2024
Unprompted review
Reply from FitCoach
Hi, thanks for the review - that's very encouraging!
OK so far
Easy to upload. The 2nd exercise I tried had different spoken instructions to the video which was off-putting.
Overall the plan looks good. Hopefully there won't be more 'computer' errors!
April 17, 2024
Unprompted review
Reply from FitCoach
Hello, thank you for the review! Your feedback is a valuable contribution to our growth 🙌
It's easy to plan and change the…
It's easy to plan and change the workout for each day.
Well explained exercises.
April 16, 2024
Unprompted review
Reply from FitCoach
Hey, thanks for allowing us to be a part of your fitness journey 🙌
Reply from FitCoach
Hey, thanks for your review! Our support team is always here for you if you want to cancel your subscription or have any other question regarding the app! You can easily reach out to us using the contact info in the app description.
I like the variety of exercises…
I like the variety of exercises available on this app. They gradually get harder and harder.
April 15, 2024
Unprompted review
Reply from FitCoach
Hi! Thank you for your wonderful review. We're so glad to know you enjoyed the app!
I love how it is explained and how…
I love how it is explained and how everything is segmented.
April 12, 2024
Unprompted review
Reply from FitCoach
Hey, it is nice to know that you enjoy the app! Keep up the hard work 💪
Very poor experience with fitcoach
Very poor experience with fitcoach. The app doesn't count steps accurately. Despite reporting this on day one of the one month trial, I've not received the refund I asked for. All I have received is long winded emails asking me to check my settings and send screen shots and read their refund policy which explains somehow why I'm not entitled to one. Even though the app doesn't work and I reported that one day into the trial. I've uninstalled the app and cancelled the subscription but not received the refund I asked for. Some other points I feel people should be aware of are:
* the app uses a lot of battery running constantly in the background.
* you automatically get added to a mailing list and receive lots unwanted emails
* even if you just opt for a one month trial, it automatically adds an autorenewal onto the subscription, which will charge you a lot more at the end of the trial if you don't notice. And Good luck getting any type of refund.
I would urge people not to install this. Download a free app to count steps, Google some healthy recipes for free and visit YouTube for workout videos.
Waste of money.
April 6, 2024
Unprompted review
Reply from FitCoach
Hello Amy! Thank you for reaching out. We are sorry to hear that the app didn't meet your expectations. Our Terms of Use and Refund Policy are always available to users during the sign-up and before the checkout. This way, we want to ensure that our users have all the information at hand to make an informed decision about continuing with their purchases. If you still have questions or doubts, our Support Team will gladly help you.
Is completely on all aspects I'm very…
Is completely on all aspects I'm very intusiast to continue
April 11, 2024
Unprompted review
Reply from FitCoach
Hey, thanks for allowing us to be a part of your fitness journey 🙌
I absolutely love the work outs
I absolutely love the work outs! The convenience of being able to exercise at home with a personal trainer, but not is fantastic!! Highly recommend to everybody!!
April 11, 2024
Unprompted review
Reply from FitCoach
Hi, your review is extremely motivating! Thank you for your kind words.
Reply from FitCoach
Hey, happy to see you here! Keep it up!
Reply from FitCoach
Hi, thank you for your feedback! We're sooo thrilled to know you like the app!
Appreciation
Appreciate the scheduled fitness plan and ability to add additional sessions.
April 9, 2024
Unprompted review
Reply from FitCoach
Hey, thanks for allowing us to be a part of your fitness journey 🙌
DO NOT GET APPPPPPP!!!Lovely app until you want to cancel…
***UPDATE***
DO NOT GET APPPP I REPEAT DO NOT GET APP COMPLETE SCAMMERS!
Lovely app until you want to cancel subscription.
I've tried and I'm unable to even though I've followed the instructions given. I've also sent an email to their support group to no avail with no response. No way to cancel subscription and it just keeps continuing the subscription. I'd like to cancel ASAP!
UPDATE: reached out to the email, someone responded… then asked for info… it was given with the hopes of someone fixing the issue
IT WAS NEVER FIXEDD! THIS IS A SCAM COMPLETELY DO NOT GET THIS APPPPP
April 7, 2024
Unprompted review
Reply from FitCoach
Hello! We're sorry to hear about your experience. If you haven't received a response from our support team, we recommend that you check your spam folder and whether your inbox has enough space to receive new messages. After checking that, please send us another email using the contact support@fit-coach.io with the subject "Trustpilot". We look forward to helping!
I can do it at home for a short time
I can do it at home for a short time. Given my hectic schedule, work hours and family at home it is the only way to work out.
April 9, 2024
Unprompted review
Reply from FitCoach
Hey, it is exciting to know you liked the app!
I like it.
I like it. I am hardly ever motivated but when I am, I am.
The Only issue i have is the fasting. I am a Diabetic and cannot really do the fasting.
April 9, 2024
Unprompted review
Reply from FitCoach
Hi, thank you for your feedback - it gives us motivation to keep improving!
Just started - enjoying it
Just started. Great workouts; really enjoy them; easy to follow. The app doesn't indicate if you have completed it or not (or maybe I haven't worked that out). Menu plan looks good, but not so simply recipes for lunch as require more complex cooking - or maybe its only the first few days.
April 8, 2024
Unprompted review
Reply from FitCoach
Hey, thanks for your review! We're super excited to have you on board 🙌 If you completed the exercise, it will display how much time you spent doing it and calories burned. Additionally, the progress bar will indicate the duration of the exercise. However, you can address any additional concerns or questions to our dedicated Support Team by emailing support@fit-coach.io who can assist you further.
Reply from FitCoach
Hi, thanks for sharing your feedback! Could you please give us a bit more information about what we could improve? Please reach out to the Support Team so we can help you further.
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