Proceed with caution! I saw a FB ad and thought what a good idea. The meal plan is not customized at all, in addition, you sign up 2 subscription-based services and the only way to cancel is to call a... See more
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Agreed to pay 1,99 for some recipes. In very small print: By clicking button above you agree to the terms and conditions and privacy policy of this offer. Automatic renewal after 7 days at $28.99 ev... See more
I subscribed for the 1.99 meal plan. Now I am billed for something called salt plus pepper and maddison no option to cancel via email and numbers provided to CALL does not work from South Africa Ho... See more
Hi All, I have been cheated by Fitcalculator.com as I initially paid them 1.99$ as a promotion pack & later $28.99 has been debited from my account by providing subscription to some other apps which... See more
Company details
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Questions? Email us orders@fitculator.com Call us USA: +1-866-856-4807 / UK: +44-80-0041-8628 / AU: +61-18-0095-8362 (toll-free) / 1-502-251-1332 (International Callers)
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I bought a one time deal and they sent…
I bought a one time deal and they sent me a mail, what i have to pay after a month. How can i cancel it?
CANT ACCESS MY ACCOUNT
ALTHOUGH I RECEIVED MY ACCOUNT ACCESS INFO I WAS STILL NOT ABLE TO LOGIN. I DID IT OVER AND OVER AGAIN WITH NO SUCCESS. ILL DEFINITELY BE CANCELLING BEFORE THE 7 DAYS IS UP.
Not bad
Not bad. For 1.99 it’s a decent plan. The membership starts after 7 days. It’s 29$ usd.
I got the emails with log in and contact info.
I’m only day 3. I’ll see how it goes.
It's not personalised plan
It's not personalised plan, it's all scam! I answered the questions Im vegetarian but I got a standard plan with meat meals so I can't use it. I paid for nothing. I wish I was reading reviews before!
Terrible so expensive for what you…
Terrible so expensive for what you actually get. I will be cancelling this if I can get ahold of someone.
Awful experience
Hi,
I had the same awful experience with Fitculator. I called one of the numbers they have, the one for international calls for my case. A very nice lady informed me that ALL THREE subscriptions will be canceled, I asked if I ll receive a confirmation e-mail for all three, she said yes. After 5 minutes I received two e mails, not the one for fitculator. I replied saying that I want this one canceled as well, I received a reply saying that this is a one time charge and there will be no more. I replied then back saying that everywhere is clearly stated that there will be additional charges after the 7 days trial. I sent also a screenshot and after 10 minutes I received a confirmation for canceling the subscription for the fitculator. I ll leave here the e-mail address that actually works and the one I had replies back and forth.
Support @ ketonefood . com
No space in between but it won t let me submit it
DO NOT SUBSCRIBE TO ADS FROM KETONE FB PAGE
I was tricked into paying $1.99 for a personalised meal plan (that wasn’t personalised AT ALL) then I received an email saying that I was going to be charged a recurring monthly fee of $28.99.
While it’s in really really fine print, there’s no website or email to cancel the subscription, you have to call them to cancel. Totally scammy and not worth it.
Very hard to cancel
I do not consider is necessarily a scam as I was able to cancel my account, and they did send cancellation number for all 3 site that you received subscription once you are doing fit-calculator.
I did not received a personalised plan, which is the main reason why I cancelled it.
The UK number does not work and I had to call the US one +1-866-856-4819 and I was not change for the call.
scammy enough
It's not "technically" a scam but scammy enough as everything about extra subscriptions is in the terms.
australians call 1800 958 363 (the email has the incorrect number) to cancel all 3 subscriptions:
Fitculator
SaltPlusPepper
Madison
Please note: the number came up as busy the first time I called and then worked the second time.
I also got money back when I insisted that the product was not what they advertised. It is not personalised at all. She will give a spiel about how it works. Stand your ground. I stated that it includes things I'm allergic to and I cannot possibly use it. She stated my money would be returned in 5-7 working days.
Good luck
I baught the book and they gave 2 extra…
I baught the book and they gave 2 extra heavy priced subscription, which I dont want.
There is no option for cancel it, please tell me a way to un subscribe it.
I am from India, and the phone number does not work.
Thinking i was going to get a…
Thinking i was going to get a personalized plan i was subscribed to this. Don't be fooled by the price. I don't recommend. You can unsubcribe via email support @ ketonefood.com. You should get email that you are unsubcribed
Overall Inconvenience
I saw a FB AD
The meal plan is not customized at all,
you sign up 2 subscription-based services and the only way to cancel is to call an American phone number.
Once you get through on the contact number, you're able to cancel reasonably easy, but just an overall inconvenience.
The plan is not customised and auto enrolled to additional services
The plan is not customised, just a general document and without knowing it you get signed up for two additional subscription services. The only customer service number that work is the one in the US.
Yes the two accounts FD Madisson and…
Yes the two accounts FD Madisson and Salt plus pepper comes along with this. Since it’s a 7 day trial period, had to cancel it because of the heavy charges. Australian toll free number didn’t work. Somebody mentioned the email Id. So please write and email to the below Id and cancel all the subscriptions - ‘info@ ketonefood.com’. Please edit this email Id that’s without a space after ‘@‘.
Proceed with caution
Proceed with caution! I saw a FB ad and thought what a good idea. The meal plan is not customized at all, in addition, you sign up 2 subscription-based services and the only way to cancel is to call an American phone number. While it's not a scam, it's sold on false pretences, there's no custom meal-plan as advertised and you're agreeing to sign up to two subs, which offer no valuable info. Once you get through on the contact number, you're able to cancel reasonably easy, but just an overall inconvenience.
For my case
For my case, I paid $1.99 for the subscription of Fitculator to get related information out of curiousity in order to get the so called personal guide for fitness and diet plan. Then I realised there were 2 email from 1. FD Madisson and 2. Salt Plus Pepper, both under a sender named PLAYGOUNDSMEDIA.
As soon i checked on the email, i realised they were automatic subscription for both sites (which I personally think they are quite costly as subscription fee and they will start to charge after trial period, 7 days n 75 days respectively).
And so I instantly search online for the review n found out alot of ppl mislooked at those emails n got their Credit deducted after those trial period so I'm trying to share abit of my experience here.
It's not fair to label them as a Scammer but the accessibility is not as user friendly becoz they do not have a cancellation button to be found on their sites. Once u found out that ure going to be charged, dont panic, just call to their Hotline (+1 844 347 2586) and talk to their operator (for my case, Operator name - Grace), and she will help u to unsubscribe those sites and save u from those fees u dont want to pay.
You will receive 2 emails after a short while from same senders mentioned above stating that your membership has been cancelled.
Hope this helps
AUSTRALIAN USER
AUSTRALIAN USER
UPDATE: If you have been attempting to unsubsribe or cancel your membership - the number on the Email that they send to unsubscribe is INCORRECT
You will need to call 1800 958 363
No Unsubscribe button or information on how to unsubscribe from the additional 'Memberships'
-Phone number for Australia does not ring.
-Sent email to an address mentioned in this thread, No response.
- Can not make international calls from my number.
Has anyone from Oz been successful in getting these 'Memberships' cancelled?
Good diet plan.
Good diet plan.
Simple to follow.
Fair pricing.
Would recommend to everyone.
The site is easy to use
The site is easy to use and selecting the food you want to eat is easy. The diet plan is large. A lot of pages to read. Wish they made it shorter.
Once you select Your options they ask you pay 1.99. For the meal plan. They also offer 2 free ebooks. Which I didn’t even open. Once you pay the 1.99 you get a 7 day trial to a exercise and recipe site. If you don’t cancel your subscription starts. I called and canceled the exercise site. Not planing to exercise. The recipe site is pretty good.
Cancelling is easy. Called the number in the email and they offered me a discount. I said no thanks and they canceled. No charges on my credit card. So it’s legit.
This scam is so bad that I actually…
This scam is so bad that I actually cancelled my credit card rather than having to deal with one of their parrot customer service vultures over the phone. Borderline criminal.
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