Fitness & Sport Warehouse Reviews 

173
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Bought a peanut ball. Could have purchased same direct from China, they make these ’fitness’ equipment look good. Got the shape right but it’s as hard as rock with a silicon coating. This will do furt... See more

Rated 5 out of 5 stars

First time buyer from Fitness & Sport & couldn't be happier. My order was processed quickly & dispatched. I sent an email asking a question which was promptly replied to. I am extremely happy with the... See more

Rated 5 out of 5 stars

I had some offensive words ready to go, but oh well. I have found your company very useful in helping me set up my home gym during the Covid nonsense . Training at home is most enjoyable and so very... See more

Rated 1 out of 5 stars

Placed an order and transferred 4 days ago, still no response. Call goes straight to voicemail and they have not responded to emails. Seriously questioning the legitimacy of this company and the fal... See more

Company details

  1. Sporting Goods Store

Information provided by various external sources

Massive Range for Gym, Fitness & Yoga Equipment. Shipping Across Australia. Call 02 8005 2872 for more gym equipments.


Contact info

3.2

Average

TrustScore 3 out of 5

173 reviews

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1-star

No recent history of asking for reviews

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3.2

All reviews

(173)

1 review in the last 12 months

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Rated 1 out of 5 stars

They had no stock of an item

They had no stock of an item, didn’t indicate this on the website and took my money when I pressed purchase for that item. A week later I was told the item was out of stock and that there would be a 2-3 week wait for it to be restocked.

March 29, 2020
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service. No anwers or replies, and no goods received. Dont waste your money.

Absolutely hopeless. Would have given them 0 stars if that were an option... It has now been 5 business days (7 days total) since I placed the order and transferred the purchase price in full, and I have still not received an email confirming receipt of payment or that the order has been shipped.

Even more concerning is that it has now been 3 days since, having already failed to reach them on the phone, I emailed their sales team requesting and update; and I’ve still not received any response. I’ve now had to email their sales team twice, and have called their sales phone line over 80 times in the past 4 days, without a single call being answered!

Absolutely appalling, and almost certainly the worst customer service I have ever dealt with. There are now a growing number of negative reviews of this business appearing online, indicating that they are treating all their customers in this way across the board. Don't waste your money; you won't get anything in return for it.

March 28, 2020
Unprompted review
Rated 1 out of 5 stars

Hopeless service

Hopeless service, orders are in stock when ordered. On pickup they sell it to somone else and make you wait for your items.

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

False Advertising

Placed an order and transferred 4 days ago, still no response. Call goes straight to voicemail and they have not responded to emails. Seriously questioning the legitimacy of this company and the false nature of their claims of having 'in stock' items when they are actually out of stock. As of today their website is no longer functional. If you go onto their website you will see one image file, a screenshot of what the website homepage normally resembles, clearly a cheap way for them to run away from their obligations and customers.

They better lift their game in the next coming days.

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

No goods and no contact

Placed order and received confirmation but no further information regarding shipping. Have emailed, sent message via messenger and Instagram and have rung all morning to not have call answered or be able to leave message. Not confident that will ever receive goods and feel as though this is a scam company

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

Goods were not provided

It has been impossible reaching them. I have called over 10 times, they only picked up once and even then they only asked me to call back (which I did and they did not pick up).
They have not responded to any of my emails.
I do not believe that they have any intention of providing me with my order. I would not shop here, you will likely not get what you have ordered.

March 26, 2020
Unprompted review
Rated 2 out of 5 stars

Unresponsive

Ordered a week ago, have received confirmation but not no dispatch email. I appreciate it has been hectic recently, but I have tried calling and sending emails and in both instances have received no response. Message on their website is also unclear as to whether confirmed orders will still be dispatched.

March 25, 2020
Unprompted review
Rated 4 out of 5 stars

Great service

Although there were a few products not in stock when I picked up my order, they were readily available and delivered to my residence free of charge in a very timely manner. Thank you!

February 28, 2019
Unprompted review
Rated 1 out of 5 stars

Don't answer telephone

Don't answer telephone, don't return calls or emails. Cancelled order before it was sent.
They claim they did not receive calls , messages or emails.

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Placed my order last week on-line, parcel arrived on Sunday 2/12/18. I have dealt with this company before, prices are very competitive and service is great. I would recommend this company to everyone.

December 2, 2018
Unprompted review

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