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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge. Many people highlight the positive and stress-free viewing experiences, noting that agents go above and beyond to assist with property selection and address any inquiries. The team is often described as professional, efficient, and a valuable asset to the company. However, some customers mentioned experiencing issues with communication, specifically citing instances of receiving annoying or unnecessary emails from certain staff members without prior internal consultation.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and was shown round all the properties and was ready to answer any questions. I’ve been with other letting agents who wouldn’t fix issues or care about the tenants, which is why I am retu... See more

Rated 5 out of 5 stars

Yesterday Callum took us around some student accommodation in Sheffield. He was super friendly, knowledgeable and helpful! He suggested us taking our own videos to look back on. Nothing was too much t... See more

Rated 5 out of 5 stars

Got shown around 4 lovely houses by Dan. He was super friendly and made our viewing experience less stressful. Would definitely recommend

Rated 5 out of 5 stars

Although we didn’t go for a house with fit property for this current year we most definitely will be next year after our experience with Dan.


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dan A

Dan A. at Fitproperty has been really helpful and went above and beyond to help us with our viewing/paperwork to find the right house - super kind!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

FIRPROPERTY AND NADIA ARE 5 STAR EXPERIENCE

Overal FirProperty experience was 5 star. They are professionals and really care about their customers. I would like specially to thank Nadia. She was beyond helpful. Always quick to respond to all my emails and calls, polite, kind and gave straight and transparent information about the processes. At any moment I felt supported. My admiration to Nadia and Fitproprty team. No doubt I will always contact Nadia when I need to find property. Highly recommend to everyone. Wish Nadia and the team best of luck and many, many more happy customers !

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Nadia showed us round two properties…

Nadia showed us round two properties today which resulted in us going ahead and signing for one. Everything has managed to be sorted during the same day, including viewing, deposits and signing of tenancy's. It's been reassuring to have such a straight forward process with fit properties after having an awful experience with Dove. Would definitely recommend, great customer service and lovely staff. Thanks Nadia!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Viewings

Dan took us around to look at a few properties, he was super helpful and friendly! Any questions we had were answered straight away and we left exited about moving. Also easy to contact if you have any further questions. Just all around great! 🌟🌟

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional

Extremely unprofessional. They try to go against the tenancy agreement & throw in extra charges to increase the rent MID tenancy until you call them out on it and remind them that it is a legal document and they have no grounds to do so (on top of that, you are given no written warning whatsoever and are left to discover this by yourself), everytime me or my flatmates call in with a problem they say they will get back to us but NEVER do, they have favouritism and offer deals on rent to some tenants but not others.
Also if you plan on living at challenge works be prepared to deal with a landlord as incompetent & negligent as the letting agency and to live in an apartment FILLED with silverfish that get EVERYWHERE, parcels get stolen all the time, the lights on almost every floor do not work and the elevator breaks down every other week

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Thanx to Ellise of fit property

Fit property has been of good help in solving rent problems I and my partner ones had and that was why I came back to fit again when I now needed another accommodation and lucky me , I was attended to by Ellise whose customer service as been remarkable in attending to me , helping to solve my problems and giving me so much possible hopes . I will like to say thank you to Ellise and team fit property as a whole .

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, was able to book a few zoom calls with Mia to go through houses to choose from.
Dan took my friends and I around our chosen house, was super friendly and made sure we were comfortable with the house and had no un-answered questions about it.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Dan was great

Dan was great, he found us the perfect house and provided all the information we needed and made viewings a great experience.

November 27, 2023
Unprompted review

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