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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge. Many people highlight the positive and stress-free viewing experiences, noting that agents go above and beyond to assist with property selection and address any inquiries. The team is often described as professional, efficient, and a valuable asset to the company. However, some customers mentioned experiencing issues with communication, specifically citing instances of receiving annoying or unnecessary emails from certain staff members without prior internal consultation.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and was shown round all the properties and was ready to answer any questions. I’ve been with other letting agents who wouldn’t fix issues or care about the tenants, which is why I am retu... See more

Rated 5 out of 5 stars

Yesterday Callum took us around some student accommodation in Sheffield. He was super friendly, knowledgeable and helpful! He suggested us taking our own videos to look back on. Nothing was too much t... See more

Rated 5 out of 5 stars

Got shown around 4 lovely houses by Dan. He was super friendly and made our viewing experience less stressful. Would definitely recommend

Rated 5 out of 5 stars

Although we didn’t go for a house with fit property for this current year we most definitely will be next year after our experience with Dan.


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Zeana was really great

Zeana was really great. Answered all my questions and was very informative when doing so. She showed me a wide range of different places in my price range and really understood the type of property I was looking for. I cannot recommend her enough not only is she good at her job she is an amazing person too!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Zeana

Zeana was very polite and approachable when listening to my needs. Couldn't have asked for someone better!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

House viewings

Zeana was very friendly during our house viewings and was helpful with the questions we had regarding the properties. Would definitely use Fit property again!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding maintenance team

Maintenance consistently resolved rapidly. Very impressed at the co-operation from fit property, especially Claire and Sophia who updated me with my maintenance issues.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Superb management company and fantastic team

I'm very thankful to Fitproperty who has managed my property very well. As a landlord, you only wish to leave your asset in great hands and Fitproperty ticks all the boxes. Many thanks to the fantastic team who are always on hand to answer any queries and also handles the queries raised by tenants. A big thank you to Claire who has really gone out of her way to help resolve a major issue which occurred this year. She was amazing and she handled everything to get the property back on its feet. Even after the thousand calls I made to her during the issue, she was extremely patient and polite. Thank you Claire. Hope your management will look after you - a true asset to the company alongside Tasha, Nadia, Adam, Ellise, Hannah, Jake and Ben who have been so supportive and helpful over the years. Thank you all so much.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Sophia was really great. Answered all my questions and looked good doing it. Showed me a wide range of different places in my price range and really understood what I was looking for. Would definitely recommend

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Sophia is incredible!

Sophia is incredible! We had a lovely online viewing with Sophia and she was so friendly and relatable. We had a bit of a laugh during the viewing but she was really professional and informative. She is putting a lot of care into finding the perfect property for us and contacting landlords to enquire about our preferences. Thank you so much, Sophia!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Look no further. FIT ticks all the boxes.

Of a number of experiences over the years, we have never had the superbly detailed and responsive management that we find with FIT, Sheffield.
We are kept in touch, photographic details forwarded as appropriate, problems if arising are reported and solved. In the office, there is a sense of focus and collaboration, overseen with comfortable leadership.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Zeana showed us around some houses today and was so nice and helpful. She answered every question we had and made us feel so comfortable.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Our viewing with Zeana was outstanding

Our viewing with Zeana was outstanding. She was so thorough and helpful when we were viewing the property. Any question we asked her she was able to answer in such detail. Thank you so much!!!

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Nadia is amazing!

Our experience using Fit Property was great from start to finish. They helped us organise a viewing for a property with less than a days notice and were very flexible around our schedule. Nadia was dealing with myself and my housemates and she really went above and beyond from arranging the viewing to making sure we moved in on our preferred move in date.
We had some issues during our referencing process and again she came up with multiple solutions to help us, and was ultimately the reason we were able to complete our move. Without Nadia’s help I think we would definitely still be in temporary accommodation and struggling to find a place! She is a credit to herself and the company and we all had nothing but great things to say about her! Thanks again Nadia, you’re the real MVP!

Leanne and friends :)

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this shady corporation. it is only after your money

As a sibling of an international student who recently had an unfortunate experience with Fit Property, I feel compelled to share our story to raise awareness among prospective tenants.

My sibling encountered significant issues when attempting to recover their deposit after ending a joint tenancy. Despite Fit Property’s claim that they do not manage the property and have no involvement with deposit deductions, their role as an intermediary places them in a unique position of influence and responsibility.

From our perspective, Fit Property seemed actively involved when it came to collecting fees and rent. However, when it was time to ensure fair treatment and the return of deposits, their involvement appeared to diminish. This inconsistency raises concerns about the transparency and accountability of their practices.

Moreover, this situation is not just about the financial aspect anymore—it’s about principles. It is about safeguarding students, particularly international students, from potentially unfair practices by both property management firms and landlords. International students often face unique challenges and vulnerabilities, making it imperative for firms like Fit Property to uphold higher standards of fairness and integrity.

This experience has highlighted the need for greater scrutiny and diligence when dealing with rental agreements and intermediaries. I strongly urge prospective tenants to be cautious and to thoroughly investigate the practices of any property management firm they consider engaging with.

Our hope is that by sharing this experience, other students can avoid similar issues and that firms like Fit Property will take a more proactive role in ensuring fair and transparent dealings for all tenants.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Fit Property's response to my initial…

Fit Property's response to my initial review highlights an important issue. They state that they do not manage the property and have no involvement with deposit deductions, which conveniently absolves them of any responsibility in this matter.

However, it's important to note that while Fit Property may not be directly involved in the management of the deposit, their role as an intermediary between tenants and landlords places them in a position of influence. When it comes to collecting fees or rent, their involvement is clear and direct. Yet, when it comes to ensuring fair practices and protecting tenant rights, their involvement seemingly diminishes.

This situation underscores the importance of transparency and accountability in rental practices. It is crucial for firms like Fit Property to take a more active role in advocating for fair treatment of tenants, especially international students who may be more vulnerable to unfair practices.

Prospective tenants should be aware and exercise due diligence when engaging with property management firms. This experience has highlighted the need for greater awareness and scrutiny in dealing with rental agreements and the entities that facilitate them.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Fit Property The Epitome of Incompetence and Inhumanity

Fit Property - The Epitome of Incompetence and Inhumanity

I am writing this on behalf of my friend, an international student, who has already been navigating numerous challenges, including being the sole breadwinner for his family. His recent ordeal with Fit Property has been nothing short of inhumane and disgraceful.

Here's the rundown: Fit Property initially took a £200 deposit from him and his housemates. After their contract ended, they handed over a measly £33, conveniently transferred to one housemate, who they then claimed was the "main contract holder." This left my friend without his rightful share, and now the housemate is refusing to return the money. Fit Property washed their hands of the issue, stating they're just deposit holders, and suggested they resolve the matter among themselves. Truly, what a stellar example of professionalism.

Fit Property's conduct is a classic case of a big company prioritizing its profits over basic human decency. It seems they’re more focused on doubling or tripling their investments than on treating their tenants with any semblance of fairness or respect. It’s not even about the money anymore; it's about the sheer disregard for people's struggles and well-being.

For an international student trying to support his family, this kind of behavior is beyond unacceptable. Fit Property’s actions are not just unprofessional, they are outright inhumane. Their lack of transparency and responsibility is a disgrace to the rental industry.

Avoid Fit Property at all costs if you value your peace of mind and hard-earned money.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

**A Masterclass in Unprofessionalism

**A Masterclass in Unprofessionalism: Avoid Fit Property at All Costs**

If you're looking for a textbook example of how not to run a letting agency, let me introduce you to Fit Property. My friend, an international student trying to navigate life in a new country, had the misfortune of dealing with them. After being completely ignored.

As an international student, his life was already challenging, and Fit Property came out as the cherry on top with their unprofessionalism and sheer indifference. This saga has gone beyond just money; it's about the principle now. Fit Property has revealed themselves as a shady operation that conveniently withholds crucial details—likely because they know those details would be deal breakers for any prospective tenant.

Such cruel behavior is simply unacceptable. My advice? Avoid Fit Property like the plague. Unless, of course, you enjoy being left high and dry and solving all your tenancy issues on your own.

July 21, 2024
Unprompted review
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Reply from Fitproperty

Thank you for taking the time to leave us a review. Please email hello@fitproperty.com and provide us with the property you lived in and we'll look into your complaint

Rated 5 out of 5 stars

Amazing Help From Nadia!

Nadia was amazing, extremely friendly and helpful! Great knowledge about the property and made me feel really comfortable asking any questions I had. Would definitely recommend!

July 4, 2024
Unprompted review

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