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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge. Many people highlight the positive and stress-free viewing experiences, noting that agents go above and beyond to assist with property selection and address any inquiries. The team is often described as professional, efficient, and a valuable asset to the company. However, some customers mentioned experiencing issues with communication, specifically citing instances of receiving annoying or unnecessary emails from certain staff members without prior internal consultation.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and was shown round all the properties and was ready to answer any questions. I’ve been with other letting agents who wouldn’t fix issues or care about the tenants, which is why I am retu... See more

Rated 5 out of 5 stars

Yesterday Callum took us around some student accommodation in Sheffield. He was super friendly, knowledgeable and helpful! He suggested us taking our own videos to look back on. Nothing was too much t... See more

Rated 5 out of 5 stars

Got shown around 4 lovely houses by Dan. He was super friendly and made our viewing experience less stressful. Would definitely recommend

Rated 5 out of 5 stars

Although we didn’t go for a house with fit property for this current year we most definitely will be next year after our experience with Dan.


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Bad experience with FitProperty Sheffield

I had really bad experience with Fit-Property- Sheffield. There was someone called Raquel who sent unnecessary emails before checking with his colleague. For example, I had an agreement with their manager and then he sent such an annoying emails. Overall, I am not happy about this behaviour.

May 26, 2025
Unprompted review
Fitproperty logo

Reply from Fitproperty

Thank you for your feedback. We're sorry to hear you feel disappointed, but we would like to clarify a few points for accuracy.

At present, your rent account remains in arrears, and despite multiple attempts via phone and email, we have received no response from you. As the manager, I can confirm that no agreement has been made regarding your arrears. Raquel's role is to follow up on outstanding rent, and in the absence of communication from your side, it is both appropriate and necessary for her to do so.

We encourage you to contact the office directly so we can resolve this matter. We are more than happy to speak with you, but this must begin with a response from yourself.

Please contact the office on 0114 2725773 or hello@fitproperty.com

Kind regards,

Jenn
Office Manager

Rated 5 out of 5 stars

Fantastic experience with Zeana!!

I had a fantastic experience viewing 2 properties today with Zeana. She was very professional and friendly and made the process smooth giving us all the info we needed. Similar age to us so knew what we were looking for within the properties!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Zeana was absolutely lovely

Zeana was absolutely lovely. Similar age to us so she was very informative with how to help and meant she had similar views of what we would be looking for with a property. Very accommodating!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Logan Jacob’s

Logan was a top lad helped me with all the questions I had. Very professional and welcoming experience

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Fitpropert was very…

My experience with Fitpropert was very comforting and easy going. I was led by Logan who was understanding and explained to me avaliable dates to view my desired property. Despite not officially booking in, when I am ready I will definitely be calling back and getting the viewing sorted!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Logan gave us a tour round the…

Logan gave us a tour round the properties and was very helpful, he answered all my questions and gave us so much detail even explaining the local amenities and most impressively the distance to the nearest football pitch. Logan was a great help and would definitely recommend.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had a really nice viewing

I had a really nice viewing, the man’s name was Logan, he was really welcoming and friendly and helped me with getting all of the information that I needed.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Logan was really good

Logan was really good, helped answer all my questions about the property I viewed, ensuring I make the correct decision with where I live. God bless you Logan.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great experience with Fitproperty. Had Zeana helping us to pick out the right house, really helpful and informative. Would use Fitproperty again.

November 21, 2024
Unprompted review

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