I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to. I was a bit tentative... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an i... See more
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I bought a home bike from Fitshop 10 months ago and the pedal assembly came apart. I reported the issue and within less then a week they ordered the parts. This is especially important to me because... See more
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Customer service is amazing, I had Phillip help me out in getting some equipment and he was able to answer any and every question I had - which was a lot! I didn’t feel pressured, just reassured in wh... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Spoke with Dorian at Fitshop Aberdeen I…
Spoke with Dorian at Fitshop Aberdeen I was going to buy a Taurus Ms 40 folding machine but after going through measurements it was just to big to fit area, so went down the Speediance Gymaster 2 to save space Dorian kept in touch and I sent through an offer that was too good to resist
June 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent staff knowledge on gym…
Excellent staff knowledge on gym products. Very polite and professional service.
June 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
Great service. Answered all my queries and gave me piece of mind I was purchasing the right product.
June 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great customer service
Great customer service. Zen was welcoming as soon as we walked in and helped us with everything we needed with no pressure to purchase. Will definitely not hesitate to shop here again.
June 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Garth was incredibly lovely and helped…
Garth was incredibly lovely and helped me meet all my fitness needs. My athletic career has truly been changed because of his exceptional service finding numerous solutions to my issues.
June 20, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store with great service
Great store with great service, really helpful guys.
June 19, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Nice shop
Friendly, knowledgeable staff, and the shop has a great layout with a good selection of quality equipment. I'll definitely be returning.
June 19, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max, Customer Care
Fitshop UK has responded swiftly and positively to our request to amend our initial order.
June 18, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic customer service
Had a slight issue with an incorrect item being delivered, and they sent a replacement right away with no charge. Really appreciate Amy from the customer service team responding so quickly and helpfully. Will buy from them again.
June 1, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great experience once again
Great experience once again. Phil was absolutely fantastic. Expert customer service throughout and very knowledgeable on all things fitness. Would definitely recommend going through to the Edinburgh store for all your gym needs. 5 Stars! 🌟
June 3, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
This machine had better be worth the trouble
I'm prepared to initially give this item 5 stars, even though I've not even used it yet. I'm sure it will end up being everything I ever hoped for and more.
However, it's fair in this case that the company selling the product be rated too, which I usually don't do, since they have little to do with the functioning of the product. But if there ends up being a problem with it or I need some help with it, they will be my first port of call, so rate them I will.
5 stars go down to 3 stars since Fitshop arranged for this 'massive' item to be delivered kerbside by 1 man rather than the 2 man delivery. There is nowhere to make the choice on the Fitshop website when purchasing, other than the £200 option to have 2 men deliver it and build it, which I don't need.
I've bee told twice now that if I had gone into the store I would have been able to make that arrangement but why would I go into the store when the item isn't even in the store. Most items they sell . . . aren't in the store. They are only online. Even so It shouldn't make a difference where I am.
There is a 2 man delivery option to deliver to 'a ground floor room of your choice', but nobody made that arrangement with me. Surely an email wouldn't have been too much trouble (down to 2 stars for that poor customer service). To cut a long story short, the delivery company contacted me within a couple of days which was a surprise since I expected to have to wait the 7 to 10 days for the delivery I expected. I only found out accidentally on delivery day that some poor guy is going to be delivering this thing on his own.
Nothing I can do about it since it's already in the delivery company's possession. £70 I would have to pay Fitshop to cancel the delivery completely. Yes that's correct, £70 to NOT have it delivered ! (down to 1 star for that, since I feel it was their fault). And if I take delivery and send it back straight away, that will be completely at my own expense, which I'm sure would end up being more than £70 (so down to 0 stars now).
Someone by the name of Luke on the online chat was very polite and tried to be helpful but there was nothing he could realistically do to help (back up to 2 stars, well done Luke)
All of that said. Giving anything other than 1 star will be a waste of a rant, so 1 star it is.
Thanks Fitshop, for an injured back, a ruined morning and 9 wasted phone calls.
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your treadmill purchase and hope it proves to be everything you expect once you have had the opportunity to use it.
We would, however, like to clarify a few points regarding the delivery arrangements and your interactions with our team.
The treadmill you purchased was ordered through our website, where the delivery information clearly states that free standard delivery is a kerbside pallet delivery service. Due to the size and weight of this particular item, a standard two-man delivery service is not available. For customers who require the product to be brought into their home and assembled, we do offer a chargeable installation service which includes delivery to the room of choice and full installation.
When you contacted us via live chat, our colleague Luke attempted to assist by establishing which product your query related to and gathering the information needed to provide accurate advice. Unfortunately, this information was not provided during the conversation, which limited the guidance he was able to offer. Nevertheless, Luke remained polite and professional throughout and attempted to explore alternative options for you.
You mention being advised that different arrangements may have been possible through a store purchase. To clarify, this was not intended to suggest that the delivery method itself would have changed, but rather that delivery requirements and available services could have been discussed in more detail at the point of sale, including the installation service if a kerbside delivery was not suitable.
To address your comments regarding products being available online rather than in-store. As a specialist fitness retailer, we offer hundreds of products across our website, and it would not be practical to display every item within our showrooms. Our stores are designed to showcase a representative range of equipment while providing customers access to knowledgeable staff who can offer tailored advice, discuss delivery and installation options, and help identify the most suitable product for their requirements. While many products are ordered online, our showroom teams remain an excellent resource for customers who would like additional guidance before making a purchase.
We would also like to address the cancellation charge. The fee applies when goods are cancelled after they have already been dispatched and remain within our published delivery timescales. As the order has already incurred transportation and handling costs, the charge represents only a portion of the costs involved in returning the item to us.
While we appreciate that the available delivery options did not meet your expectations, we do not believe this reflects poor customer service. Our team provided the information available, responded to your enquiries professionally, and remained courteous throughout. We are sorry that the delivery method was not what you had hoped for, but the service provided was consistent with the information published at the time of purchase.
We hope that your treadmill meets your expectations and that you enjoy it for many years to come.
Kind regards
Fitshop Team
Phil and Chris were great!
Phil and Chris were really friendly and chatty, helping me find what I needed right away. Thanks so much for the great service!
June 18, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Shop is well positioned
Shop is well positioned, good car parking as well, which helps so you can take your time to look around. Great, friendly, knowledgeable and helpful guys in the shop..The products are reasonably priced. Would recommend them.
June 18, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service price unbeatable
June 18, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great showroom & friendly staff
really friendly staff and great range of strength training equipment
June 18, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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