I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to. I was a bit tentative... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an i... See more
Company replied
I bought a home bike from Fitshop 10 months ago and the pedal assembly came apart. I reported the issue and within less then a week they ordered the parts. This is especially important to me because... See more
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Customer service is amazing, I had Phillip help me out in getting some equipment and he was able to answer any and every question I had - which was a lot! I didn’t feel pressured, just reassured in wh... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fitshop is a SCAM
This company does not deserve 1- star.
I ordered for a treadmill on their website that cost almost £3000 from FITSHOP for more than 3 weeks. The product was never sent to me and the company refused to return my money. This company is a "SCAM", please keep away from them, except you are ready for the trouble I am facing now.
May 25, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
We are sorry to hear that you are dissatisfied with your experience and would like to clarify the circumstances surrounding your order.
Your order was placed on 25th May and was dispatched to our third-party installation partner on 27th May. The goods were received by the installation team on 29th May, and we can provide proof of delivery if required. Our installation service standards, which are published at the time of purchase, allow up to 14 working days for installation to be arranged and completed.
We understand that waiting for your installation was frustrating, and on 8th June you contacted us to request cancellation of the order. At that point, the order was still within our published service timeframes and had already been dispatched to our installation partner, meaning a cancellation charge would apply in line with our terms and conditions.
We are aware that there appears to have been some confusion regarding the status of the goods and we apologise for any mixed messages you may have received. We have investigated this internally and can confirm that the installation team had received the goods. We also acknowledge that you were incorrectly advised that we would need to wait for the goods to be returned before processing a refund. This information was inaccurate, and we sincerely apologise for this misunderstanding.
A senior member of our team has since been in direct contact with you to resolve this matter. Unfortunately, because a PayPal dispute has now been raised, we are unable to process a refund while the dispute remains active. We have advised that if the dispute is closed, we can process the refund immediately. However, we fully understand your decision to keep the dispute open and, in that case, we must allow the PayPal process to reach its conclusion.
We take allegations of being a "scam" very seriously and respectfully disagree with this characterisation. We have remained in contact throughout, investigated your concerns, and continue to work towards a resolution.
Kind regards
Fitshop Team
Who do this company think they are
Who do this company think they are, the driver turns around in the van and doesn't visit my house, then never comes back. Then i get an email from fitshop saying the package is damaged and they are part refunding me. Avoid this at all costs.
3rd July
Still unable to get money back as they do not respond to customer care email, still taking money from PayPal pay in 3!!!
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for your review. We are sorry for the frustration and disappointment caused by this experience.
After investigating the matter, we found that your order was returned to our warehouse by the courier due to damage sustained in transit. Unfortunately, the courier did not notify us that the delivery had failed for this reason, and the return was initially processed as an unwanted customer return. This resulted in you receiving incorrect information from us, for which we sincerely apologise.
We appreciate that from your perspective it appeared that the driver did not complete the delivery and that the subsequent communication was confusing. Once we established that the goods had been damaged in transit, we contacted you to clarify the situation and explain what had happened.
While we fully accept that the courier's handling of this delivery fell below the standard both you and we would expect, we had not received any contact from you regarding a failed or delayed delivery, nor any request for a replacement, prior to your review. Had we been made aware of the issue sooner, we would have been happy to investigate and arrange a suitable resolution.
We have attempted to contact you by telephone, however the number provided was not valid. We have therefore emailed you directly to apologise and to offer either an immediate replacement or a full refund, whichever you would prefer.
We value your feedback and hope you will give us the opportunity to resolve this matter for you.
Kind regards
Fitshop Team
Alisha was extremely helpful when I…
Alisha was extremely helpful when I contacted Fitshop regarding a delivery that was returned back to store (through no fault of FitShop). Alisha was extremely prompt in replying to my email and resolving the issue at hand.
I'm very pleased with the service and will be purchasing from Fitshop UK again in the future due to my experience!
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great chat and friendly staff…
Great chat and friendly staff (specifically chris)
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent Support.
From start to finish, the team were excellent, from great communication to personal customer experience and guidance based on what we required.
Huge mention to both Luke & Kane.
Couldn’t recommend FitShop enough.
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was really helpful when looking at…
Zen was really helpful when looking at different options in store
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great help from Zen
Great help from Zen. Came in and he found exactly what I needed! Would definitely recommend fitshop Leeds for all fitness equipment needs. Keep up the good work team!
June 17, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great products and staff
Zen was great and very helpful throughout. Great range of products at a reasonable price
June 16, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Tried to use a blue light card discount…
Tried to use a blue light card discount code which claimed to be for 10% off ALL ITEMS.
You go to use it and it errors. So I ask customer service. "That item isnt included" we'll tell our internet team.
Zero help, and the blue light discount is basically a fib.
They then try and sell you said item at full price...
Out of principle alone thats a hard pass!
June 16, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience left you feeling disappointed.
While we do offer a Blue Light Card discount, there are unfortunately some exclusions that apply to certain products. These exclusions are outlined within our website Terms & Conditions to ensure full transparency for all customers. We do, however, apologise that the wording displayed on the Blue Light Card platform stated the discount applied to "all items." This is incorrect, and we have already raised this with the Blue Light Card team so that the wording can be reviewed and amended to avoid any further confusion.
We also apologise that we were unable to offer the discount on the item you were interested in. We appreciate that this was frustrating, particularly when the promotional wording suggested otherwise.
Having reviewed the live chat transcript, however, we would respectfully disagree that the interaction was dismissive or unhelpful. Our adviser explained the reason the discount could not be applied, acknowledged the issue with the wording, and advised that this would be reported internally. While we understand that the outcome was not the one you had hoped for, we do not feel the conversation was intended to be clinical or dismissive.
We value all customer feedback and appreciate you bringing the discrepancy in the promotional wording to our attention. Your comments have helped us identify an issue that we are now working to resolve.
Kind regards
Fitshop Team
Great Customer Service
Phoebe was really helpful, friendly and efficient, processing the order good time and offered great advice and guidance. Looking forward to getting this set up and our staff been able too use the facility we are creating.
Thanks again!
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max was extremely quick and helpful
Max responded to my query very quickly and provided the help I needed - i had worried I would be unable to move the bodyguard without the manual so this put my worries at ease. Great service!
June 16, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Good support from Amy in customer…
Good support from Amy in customer service
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service and friendly staff.
Excellent service and friendly staff.
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reuben and lewıs were super
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great customer service from Ruben
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service and multi choices to…
Great service and multi choices to choose from
Nottingham store
June 15, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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