Fix Auto UK - Fix Auto Aberdeen Reviews 

286
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TrustScore 4.5 out of 5

4.3

Mugiemoss Road, Bucksburn, AB21 9NP Aberdeen, GB

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Rated 5 out of 5 stars

Everyone made the transition so easy and where very helpful and the job was done so quickly and would never know there had been damage it’s perfect

Company replied

Rated 5 out of 5 stars

I have been kept informed regularly about the progress of the repairs to my car. Very efficient. Staff very friendly and very helpful. My car looks like new and delighted to have in back in a very goo... See more

Company replied

Rated 5 out of 5 stars

Communication with the staff was good, we were kept up to date with when the car would be taken in and its progress while being repaired. The finished repair is absolutely 100% completed and there is... See more

Company replied

Rated 5 out of 5 stars

Great service from day one, lovely staff, good updates. My car is ready to collect today so can't comment on the actual work but if it's anything to go by my experience this far I'm sure it will be ex... See more

Company replied


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Auto Dent Removal Service
  5. Car Repair and Maintenance
  6. Car Service

About Fix Auto UK - Fix Auto Aberdeen

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Mugiemoss Road, Bucksburn, AB21 9NP, Aberdeen, United Kingdom

  • 01224 716 961

4.3

Excellent

TrustScore 4.5 out of 5

286 reviews

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4.3

All reviews

(286)

5,516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Friendly staff but long delays/ waiting for repairs.

Initial engagement was good. Took longer than expected to collect the vehicle for repairs. Even after collection, it went in queue and few more days were spent in workshop before starting repairs. Communication throughout this process needs improvement. Finally repair quality/workmanship was good.

March 17, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate your feedback and are glad the repair quality met your expectations. We apologise for the delays in collecting your vehicle and the communication issues you experienced. We'll review our processes to improve the overall experience.

Rated 5 out of 5 stars

Rob and the team are brilliant

Rob and the team are brilliant. Made life really easy and talked me through the hole process. I was well kept up to date and from start to finish the level of professionalism was top level and will be recommending the team there for years to come.

March 6, 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you taking the time to leave us such a great review! We're happy to hear that you found our team helpful and professional, and that you were well-informed throughout the process.

Rated 5 out of 5 stars

Very accommodating

Very accommodating, great service. Couldn't recommend enough. Quality of work was great and the communication throughout was second to none. Thank you!

November 20, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate your recommendation and are happy to hear you received great service. It's great to know you were satisfied with our team's work quality and communication.

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. Always kept me up to date.

January 28, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you taking the time to leave us a review. We are so glad you were pleased with our quick and efficient service and being well-informed.

Rated 5 out of 5 stars

Very good service by the company keeped…

Very good service by the company keeped me well informed had a long wait to get parts from Jeacoo

March 3, 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate your review and are glad you received good service and were well-informed. We acknowledge the delay in obtaining parts. Thank you.

Rated 4 out of 5 stars

Review of the garage service …

I thought the garage carried out a very professional job in completing my repairs. The process was easy to go through and the updates on progress was good. My only disappointment was the length of time between 1st inspection of the car damage and the job being completed. I understand this was mainly due to the amount of work the garage is handling.

February 19, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're glad the repair process and updates met your expectations. We acknowledge your disappointment with the timeframe between inspection and completion. We appreciate your patience, as we strive to manage our workload effectively. Thank you for your feedback.

Rated 5 out of 5 stars

Super helpful service

2nd time I've dealt with this garage. Always very friendly and helpful service. I was needing my car back as part of a trade in for a new car. As it was a small repair job the staff were very helpful in getting the job done and the car back to me next day. Would recommend them to anyone

February 17, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you choosing us again! We're happy to hear that you found our service friendly and helpful, and that we could complete the repair quickly for your trade-in. We value your recommendation!

Rated 5 out of 5 stars

The experience was very good because…

The experience was very good because clear information and instructions were given from the beginning and even though the repair was delayed by the weather a curtesy car was loaned and the repair itself took just over a week so it was very fast

February 10, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're glad you found the information and instructions clear! It's great to know the loan car helped during the weather delay, and the repair was completed quickly. Thanks for your feedback!

Rated 4 out of 5 stars

Great staff, & efficient

Great staff. Quick and responsive. Was a bit disappointed a couple of things were missed when car returned after repair but at least they acknowledged them & things were rectified quickly and efficiently. Would definitely use them again. Overall very pleased.

January 29, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate your feedback. We're glad our staff was quick and responsive, and that we could rectify the missed items efficiently. We're pleased you were overall very satisfied and would use us again.

Rated 1 out of 5 stars

Rude staff!

The drop-off staff was really rude to my wife, speaking in an unprofessional manner. Fixing a car can be done by any good garage. Customer service is what maintains interest. Easy low score for me.

January 21, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for sharing your feedback. We genuinely sorry to hear about the experience your wife had. We agree that high-quality customer service is just as vital as the repair itself.

However, I would like to clarify a detail regarding your visit. As you collected your vehicle directly from our site at the end of the repair, I assume your comments regarding 'drop-off' refer to the initial recovery of the car.

Please be aware that your vehicle was recovered and brought to us by a third-party recovery agent, not by employees of Ashgrove Motor Body Company. While we apologise that their conduct was not up to standard, these individuals do not represent our team or our internal service values.

We take pride in our work and our onsite service, and we hope the quality of the actual repairs meets your expectations. We will certainly pass this feedback along to the recovery company involved."

I would appreciate if you could amend your review to reflect the service provided to you by Ashgrove Motor Body Company

Thank you

Rated 5 out of 5 stars

Customer service was great

Customer service was great. Good communication on delays due to weather. Great interaction with every member of staff I spoke to. Thank you.

January 16, 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you taking the time to leave us a review. We're so glad to hear that you were pleased with our customer service and communication. Thank you!

Rated 5 out of 5 stars

Great service

Great service! My car was repaired with excellence and they even did a deep clean in the car, is looking brand new! The courtesy car was nice, clean and was economical for the time being!

January 14, 2026
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you taking the time to leave us feedback. We're happy to hear that you were pleased with the repair work and the courtesy car. We are grateful for your review!

Rated 5 out of 5 stars

Car repaired

Car repaired. Looking good. Returned on date that I was given.

December 23, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're happy to hear that your car repair met your expectations and was completed on time. Thank you for your positive feedback 😊

Rated 4 out of 5 stars

Omoda 9 Repair Fix Auto Aberdeen

My New Omoda 9 was damaged by a delivery driver whilst parked in our drive. The damage was minor but required the replacement of the Bumper and some repainting for a few scratches on the rear offside quarter. The car was repaired to showroom condition so an excellent repair. The staff at the repair shop were excellent and communication was always pleasant.

December 19, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you taking the time to share your experience. We're glad the repair met your expectations and that the team provided excellent service.

Rated 5 out of 5 stars

Highly recommended

Selected by our insurance company (Admiral) for repair after accident damage. I was not aware of the Ashgrove vehicle repair centre before. The repair was handled in a very professional manner and although there were delays in obtaining the parts from Suzuki, we were regularly updated on progress by text and email. Our car was immaculate on completion of the repair. We were provided with a courtesy car for the duration. Very happy with the service provided.

December 17, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate you sharing your experience. We're happy to hear that the repair was handled professionally and that you were regularly updated on progress. We're glad your car was immaculate and that you were happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful, got courtesy car and had own car back in just a few days, would recommend 100%

December 10, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're happy to hear that you found our service helpful and efficient! We appreciate your recommendation and are glad we could assist you.

Rated 5 out of 5 stars

Excellent work and completed in a…

Excellent work and completed in a timely manner

December 15, 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're happy to hear that our work met your expectations and was completed promptly. Thank you for your positive feedback!

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