Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
autofix have been really accommodating to work with, arranging a courtesy car and dropping/collecting my vehicle at the same time. it has now been returned by Jason who was really friendly & happy to... See more
Company replied
Good communication and good workmanship. No issues and any questions answered clearly and politely. The delivery service people who helped deliver and pick were extremely helpful and the staff on... See more
Company replied
Jason who dropped off my car was brilliant and so was my repair, however the communication from Fix was really poor, was given a date when my car would be ready, 2 weeks later i phoned up and was tol... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.6
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and friendly staff
Very professional and friendly staff.
Excellent courtesy car.
Brilliant workmanship.
July 8, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback and 5-star rating! We're happy to hear you were pleased with our professional staff, courtesy car, and workmanship.
Fix Auto Basingstoke.
Lack of proper quality control
I don’t understand how a repair that has been through “quality control checks” can have areas of primer left unpainted, this meant a two day delay in my car being ready whilst the fault was corrected
July 24, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto Basingstoke team pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks,
Fix Auto Basingstoke.
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had a quick and positive experience with our team! Thank you for your kind words; we appreciate your feedback.
Fix Auto Basingstoke
Smooth and efficient
The whole process from car pick up on Monday to return delivery today (Friday) by Phil was smooth and efficient to the extent I was so surprised to get the car back so soon that I had filled up the tank of the courtesy car in anticipation of having the courtesy car longer 😀
July 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're so glad the car pick-up and return were smooth and efficient. It's great to hear you were surprised at the fast turnaround. We appreciate your feedback and are happy you had a positive experience.
Fix Auto Basingstoke
Fantastic service!
Absolutely fantastic service from start to finish. All involved were really helpful. Glyn and Phil were great and even helped me with children's car seats :) The lady on the phone was also super helpful. Thank you
July 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're delighted you had such a positive experience! It's great to hear that everyone was so helpful and went the extra mile. Thank you for your kind words and for taking the time to leave us a review.
Fix Auto Basingstoke
Very good communication,quick and good…
Very good communication,quick and good service
July 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're delighted you were pleased with our communication and service speed and quality. Thank you for your positive feedback!
Fix Auto Basingstoke
Quick efficient helpful and pleasant…
Quick efficient helpful and pleasant drivers. Phil, Glynn and Paul.
June 20, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're glad you found our drivers quick, efficient, helpful, and pleasant! Thank you for your positive feedback and kind words.
Fix Auto Basingstoke
Excellent service and kept fully up to…
Excellent service and kept fully up to date during prices. Repairs to bodywork look as good as new too!
June 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a 5-star review! We are so glad you were happy with our service and the quality of the repairs.
Fix Auto Basingstoke
Very professional from start to finish
Very professional from start to finish. Car was picked up and delivered in record time by Ian and Glyn and the ladies on the phone were very helpful. Many thanks👍
June 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and efficient from start to finish.
Fix Auto Basingstoke
Quality all the way
Quality all the way. From the first discussion of the damage and the best way to effect repair, to the speed of getting the work done all the way to the excellent staff, charming Megan and expert Perry, it was the best service one could possibly expect. In short a great team and service. Thank you
June 20, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words and are so glad to hear about your positive experience. We're happy that our team provided quality service and that the repair was completed quickly. Thank you for your amazing feedback!
Fix Auto Basingstoke.
Very helpful staff
June 3, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the positive review.
They care
Mega, Emma and Perry remained focused, helpful and very patient throughout. From the experience I had the company was thoroughly professional and caring. Well done.
June 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our team's focus, helpfulness, and patience made your experience thoroughly professional and caring. Thank you for your positive feedback; we appreciate it greatly.
Fix Auto Basingstoke.
Car repairs
Great communication throughout the repair process.
Di specifically helped me out with my hire car and ensuring that I was able to stay on the road!
Drivers, Glyn & Phil were fantastic when dropping my car off, helped to make sure I was completely happy with the repairs before leaving.
Really happy with my car and the team at Fix Auto Basingstoke have all been great!
June 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication during the repair process and that our team ensured your satisfaction. It's great to know you were able to stay on the road and that you are happy with your car.
Fix Auto Basingstoke.
Job done!
Great communication, lovely drivers came to collect and return the car, repairs and reports done quickly and efficiently everything looks great ! Thank you
June 18, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your fantastic review! We're so happy the car collection and return went smoothly, and that you're pleased with the speedy repairs and reports.
Fix Auto Basingstoke.
Very efficient
Very efficient, very professional: the whole process was good. And Phil, the delivery/ collection guy, was excellent.
June 4, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that the process was efficient and professional for you. We appreciate your positive feedback and are glad you enjoyed your experience with our team.
Fix Auto Basingstoke.
A mixed experience
I found the reception staff very pleasant and helpful. The down side was the repairs took longer than expected. The final checks took 2-3 days and yet my car was returned with the left indicator not working!
May 30, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto Basingstoke we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Basingstoke
Second time now we have used fix auto…
Second time now we have used fix auto personally, and both times they have been absolutely spot on from start to finish, repairs done to the vehicles have been perfectly done and no complaints. Megan the receptionist was polite and kept us informed every step of the way. Won’t be taking my car anywhere else from now on.
May 23, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you choosing us again! We're so glad to hear that you've had consistently positive experiences with our services. It's great to know the repairs met your expectations, and we'll be sure to pass along your kind words about the communication.
10/10…
Great service matched by the professional and excellent repair work carried out
10/10
May 13, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words and perfect rating! We're so pleased to hear you were happy with our service and the quality of the repair work.
Insurance Check & Repair
Very good communication throughout. Not only did they keep me up to date, the service was prompt and quick. Very pleased with outcome and would highly recommend.
May 14, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words and 5-star review. We are thrilled to hear that you were happy with the communication and the speed of the service. We appreciate your feedback and are glad we met your expectations.
A truely great company to deal with.…
Throughout the whole process the service was excellent. Communication was outstanding with friendly extremely helpful named people.
The best that I have experienced in many years of driving and the very occasional need for such service. I recommend them very highly.
May 1, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words and 5-star review! We are so glad to hear you had a positive experience with us. We are delighted that you were happy with the service and communication you received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.