Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
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See what reviewers are saying
autofix have been really accommodating to work with, arranging a courtesy car and dropping/collecting my vehicle at the same time. it has now been returned by Jason who was really friendly & happy to... See more
Company replied
Good communication and good workmanship. No issues and any questions answered clearly and politely. The delivery service people who helped deliver and pick were extremely helpful and the staff on... See more
Company replied
Jason who dropped off my car was brilliant and so was my repair, however the communication from Fix was really poor, was given a date when my car would be ready, 2 weeks later i phoned up and was tol... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.6
Excellent
329 reviews
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Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the great review!
Easy check-in and check-out
Easy check-in and check-out, courtesy car available for whole period of repair which was carried out in the shorter end of the time estimated.
April 29, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your positive review! We're so glad you found the check-in and check-out process easy and that you were happy with the repair time.
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for the great review!
Forgot to reset my dashboard
Did a good job at fixing my car, but they forgot to reset my dashboard
April 8, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi, we are pleased to hear you are happy with the repairs to your vehicle. At the time of the repairs we were unaware of a dashboard issue? We carried out diagnostic checks and these all appeared clear of issues. If you would like us to look into this for you please feel free to visit our site and we can get the team to investigate this issue for you.
Thank you.
Fix Auto Basingstoke.
Di and the team were amazing
Di and the team were amazing. Kept me informed all the way. Would definitely use them again and recommend them
March 28, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you so much for the great review and recommendation. We're glad you had a positive experience with us and would be happy to help, should you need us again!
Driver Phil and his colleague were very…
Driver Phil and his colleague were very efficient and professional!
Thank you for everything!
April 4, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words about Phil and his colleague. We're glad to hear that they provided you with an efficient and professional experience.
Excellent service from start to finish…
Excellent service from start to finish highly recommend .
Diane in reception was so helpful and should be congratulated for her exceptional customer service skills .
April 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words! We are delighted to hear that you had such a positive experience with our team. Your recommendation is truly appreciated.
Insurancr Car repair
The admin team who phoned one were very courteous and helpful.
The process was smooth and easy.
The car was repaired within the time frame that I was promised.
March 13, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Caroline for the great review. It seems as though you had a positive experience with us so may I ask where we lost the final star so we can improve our customer service in the future?
Disappointing repair service
Sadly when the van was returned the signwriting was not correct missing "U" from Unit and on the passenger door the telephone numbers where not in alignment with the addresses and we are still awaiting a date for this to be addressed. Really not acceptable.
March 21, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received originally and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto Basingstoke team pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Basingstoke
Lovely friendly and professional team…
Lovely friendly and professional team with prompt clear communication and great result.
March 6, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words Nicola. We are delighted to hear that you had a positive experience with our team.
Amazing service- my car was returned…
Amazing service- my car was returned looking brand new and even had “new car smell”!
March 6, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're thrilled to hear you were so happy with our service, thank you for your positive feedback!
Drivers Ian and Phil 5 stars for safe…
Drivers Ian and Phil 5 stars for safe delivery of me van.
March 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Liz, we're so glad to hear you had a positive experience with our drivers. We appreciate your kind words and will share your feedback with the team.
First class experience
My experience with Fix Auto was excellent from start to finish. From the very first conversation I had with Di, I felt I was in safe hands. She was both empathetic and informative. After a few email exchanges consisting of photographs and vehicle info, a consultation was quickly scheduled.
After Mark's hands on inspection, he very quickly outlined the work involved and provided with with a quote. On the day of the work, it transpired that the damage had been more extensive than first assessed. Mark was very transparent about the extent of the damage and went out of his way to reduce costs where possible.
The work was completed to an excellent standard and the overall condition of my vehicle when returned was superb. Both the interior and exterior of the vehicle had cleaned thoroughly, making me feel like I was stepping into a new car.
Again, Di was extremely kind and assured me regarding my warranty status of both parts and repairs. Needless to say, my car passed it's MOT with flying colours the following week. I would not hesitate in recommending this company to friends or family and would happily use them again if the need arises (hopefully not).
February 18, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you John, we are thrilled to hear about your positive experience with Fix Auto! It's wonderful to know that you felt comfortable and well-informed throughout the entire process, from your initial conversation with Di to the final inspection.
We are particularly pleased to hear about Mark's transparency and dedication to finding solutions that minimized costs. We are also proud of the meticulous attention to detail that our team demonstrated in restoring your vehicle to its former glory, leaving it looking and feeling like new.
Thank you for taking the time to share your positive feedback. It is truly appreciated.
Great service
Great service, very informative and professional.From the Ladies in the Office to Phil and colleague who picked up and delivered the car back.
March 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words and 5-star rating Andrew! We're so glad you were happy with the service and the results. We really appreciate your feedback.
Repair organised through the insurers
Repair organised through the insurers. Excellent service, great communication. Car was returned beautifully clean.
Car collection and delivery drivers (Phil & Ian) were really great.
February 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Annette for your positive feedback. We're glad to hear you had a great experience with our service.
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Barry, your review is much appreciated.
Good service
Car was repaired as planned and cleaned to a high standard. I had a slight issue with my boot catch when it was returned but they were happy to look at it the next day and had it sorted within an hour. Phil who returned the car was very courteous.
February 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Christina for a positive review! We are sorry you had trouble with the boot catch at first but I'm happy we were able to rectify the issue within 24 hours. If you have any further issues please feel free to contact us.
Very professional and excellent service
February 3, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Chris, thank you so much for leaving us a review. The team really appreciate your comments.
Great customer service
Was done quicker than expected. Due to having a unique colour on the car I was worried about it not matching, however they have got the paint work spot on. Great customer service.
February 3, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Lucy, thank you for leaving us this kind review. The team really appreciate your comments.
Repair of damage to my Aygo
The courtesy car was supplied to suit me.
The repair was completed in a few days (as promised)_ and the car was effectively valeted throughout and returned in a clean condition. Communication was good at all times and everything went smoothly. I would reccommend their service to anyone .
January 28, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Alan, thank you so much for your kind words. I will pass you comments on to the team.
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