Excellent customer service, especially Chloe keeping in touch to update us with the progress of repairs to our motorhome and Simon & Ian who collected it and delivered it back to us. The quality of t... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
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See what reviewers are saying
I had a really good experience with Fix Auto UK. They repaired my car to a high standard and provided me with a courtesy car while mine was being fixed, which made the whole process much easier. I als... See more
Company replied
Really happy with the service received from this repair garage. The customer service was excellent, and all the staff were friendly, helpful and approachable. Communication throughout was great, keepi... See more
Company replied
I had an amazing experience at Fix Auto UK today. I was helped by Stewart and Tracey. They were super kind and extremely helpful. Stewart especially helped me through the whole process and explained a... See more
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Company details
About Fix Auto UK - Fix Auto Basingstoke
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.5
Excellent
374 reviews
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Good Service
Nothwithstanding the many errors and misinformation by (AX) Accident Management Company it was Fix Auto Basingstoke who helped get my damaged car repaired in a timely fashion. Their service was outstanding, keeping me informed at every stage. Excellent teamwork.
October 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you sharing your experience! We're happy to hear that our team helped get your car repaired quickly, despite the challenges. We're glad you were pleased with our service and communication.
Fix Auto Basingstoke
BRILLIANT
Excellent service,friendly helpful staff.recommended for any damaged vehicles for repairs.
October 14, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback! We're happy to hear you received excellent service from our friendly, helpful staff. Thank you for the recommendation!
Fix Auto Basingstoke
Car Repair
The regular updates and pleasant manor of the ladies on reception made the process easy
October 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that the updates and our team's helpfulness made everything simple for you. Thank you for your positive feedback; it means a lot to us.
Fix Auto Basingstoke
Repair work carried out was quality
Repair work carried out was quality, Comms to myself were frequent and accurate, the only issue was the comms to my insurance company differed to mine which caused an issue with the hire car being off hired too early. Shame.
October 4, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Thanks for the kind review, we're glad the repair was satisfactory. Unfortunately the insurer decides to do this from time to time without communicating with us. Apologies on their behalf if this caused an issue.
Fix Auto Basingstoke.
Helpful team
Helpful team, easy to speak with and kept us updated throughout the whole process. Car is as good as new!
October 6, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our team was helpful and communicative! It's great to know you feel your car is as good as new. Thank you for your feedback.
Fix Auto Basingstoke
Fantastic
I brought my White old (2008) van in, with some rusty bits a few dings here and there - usual for and old van...
I asked for the rust to be sorted and respray/colour change...
Joe Lawler was very helpful and informative; I choose a darkish green originally but with his top-notch advice helped me choose the right green and the result was amazing!!!
Joe's a perfectionist and his attention to detail is fantastic, he kept me informed of any problems and updated with the progress... the end result is awesome, and the van looks brand new!
I highly recommend the Fix Auto team and Joe is the man to see!
Thanks Guys!
October 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the rust repair and respray on your van. It's great to know that you found our advice helpful and were pleased with the final result. Thanks for recommending our team!
Fix Auto Basingstoke
Amazing work on my car and the car came…
Amazing work on my car and the car came back to me in an immaculate condition. Outstanding customer service and always picked up the phone more or less immediately. Would definitely use Fix Auto again
October 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had such a positive experience! It's great to know that you were pleased with the work and the condition of your car. We appreciate your feedback regarding our customer service.
Fix Auto Basingstoke.
collected and delivered on schedule by…
collected and delivered on schedule by Phil who was very efficient on both occasions. Car all fixed and cleaned in and out.
Thank you
September 25, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you were pleased with the efficient collection, delivery, and repair service. It's great to know you appreciated the cleaning as well. Thank you!
Fix Auto Basingstoke
Totally Professional
From start to finish totally professional. Perry was very helpful and explained every detail of repairs to me.
Emma was also very helpful in every aspect of repair procedures. Emma kept me up to date with repairs and time lines on how repairs were proceeding.
Without question I would recommend Fix Auto to anyone who wants professional and very high standard of repairs carried out to their vehicle. By far the best body shop repair company in Basingstoke.
I have had bad experiences with body shops in Basingstoke, but Fix Auto went above and beyond in all aspects of the repairs to my vehicle. I would without question use and recommend them to anyone who wants an honest, reliable and professional company to carry out repairs to their vehicle.
A Big Thank you to all staff at FIX AUTO!!!
September 23, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the helpful explanations and updates provided during the repair process. It's great to know our team exceeded your expectations, and we value your recommendation.
Fix Auto Basingstoke.
Was made to feel valued and very…
Was made to feel valued and very welcoming. Everyone was very pleasant and gave me a competitive quote, done the work within the timeframe. Had to return vehicle as there was a couple of blemishes which they sorted without any fuss.
September 15, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you felt valued and welcomed. We appreciate your positive feedback regarding our team's pleasant service, competitive quote, and timely work. We are glad we could resolve the blemishes to your satisfaction.
Fix Auto Basingstoke
Car returned with a fault that occurred - now repaired
Car returned with a fault that occurred whilst at the repair (warning light). After some emails and a bit of too and fro communication, the car has gone back and the fault has been rectified. We initially gave a 1 star review, but have upgraded to 4 star as it has been now sorted to our satisfaction. Thanks Autofix for sorting.
September 15, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Sue,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear you felt the need to leave this review and for any concern this situation has caused you.
To clarify, the repair work carried out on your vehicle was completed correctly and to industry standards. The issue with the light that you have mentioned was present prior to your vehicle coming to us for repair. During our discussions with you, you also confirmed you had previously experienced issues with the boot lock via the key, which indicates this was an existing concern.
We also consulted with your insurer, who reinforced that this issue was not accident-related and therefore not part of the repair required.
At Fix Auto Basingstoke, we pride ourselves on providing high-quality workmanship and excellent customer service. We regret that despite our clear communication on this matter, you felt dissatisfied. Should you have any further concerns directly related to the repair work we carried out, please do not hesitate to reach out, as your experience is important to us, and we’d really value the chance to resolve this with you directly.
Kind regards,
Fix Auto Basingstoke
Great team and quality repair job
Great team and quality repair job. Very happy, thank you 😊
September 5, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you're very satisfied with our team and the repair work. Thank you for your positive feedback!
Fix Auto Basingstoke
Staff were brilliant every step of the…
Staff were brilliant every step of the way. Very professional but friendly set up. Work done was excellent too.
September 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words and 5-star review. We're so happy to hear that you had a positive experience with our professional and friendly staff.
Fix Auto Basingstoke
Great experience with in a couple of…
Great experience with in a couple of days our car was picked up and a courtesy car dropped off!!!
In 10 days our car is all repaired and able to get it back.
Thank you to all staff working at Fix Auto Basingstoke specially the ladies Diane and Emma If I remember rightly
September 12, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We appreciate your positive feedback! We're happy to hear that you were pleased with the quick vehicle pick-up and courtesy car service. We are also glad your car was repaired in a timely manner. Thank you for recognizing our team!
Fix Auto Basingstoke
Great service from these guys
Great service from these guys.
It’s always very stressful when you are in an accident, but these guys took away the hassle, kept me updated at every stage, and completed the works to a high standard.
Thank you to Emma for keeping me in the loop, Megan for sorting out payments (soz for slight delay!), and Phil & Jamie for dropping my van back to me- in time for next week!
Well done you lot!!
September 5, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that our service eased the stress of your accident. We appreciate your kind words regarding our team's communication and the quality of our work. Thank you for your positive feedback!
Fix Auto Basingstoke.
From the booking in process through to…
From the booking in process through to the handing back of the vehicle the service, professionalism and quality of work has been superb. The repair was extreamly well done and vehicle deliver back lovely and clean. There was a slight problem on return and this is where the outstanding service really became apparent. The vehicle was taken back and repaired again to a very high standard and again delivered back by Phil and Ian who were so helpful over the return handover.
The little things are so important and being stupid I took the van to the wrong location . The staff were so helpful giving directions and post codes and one even walked around the corner to explain to my wife in the car the issue and where to go. I would highly recommend
September 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you were pleased with our service, professionalism, and work quality from start to finish. We appreciate your highlighting the helpfulness of our team and are glad we could assist with directions. Thank you for your recommendation!
Fix Auto Basingstoke.
Excellent looking repair
Excellent looking repair, everyone in the office was a delight to deal with.
September 2, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're glad that the repair met your expectations. Thank you for taking the time to share your positive feedback!
Fix Auto Basingstoke.
Excellent Customer Service
From start to finish excellent customer service and delighted with the work undertaken
First class communication from the whole team but a special shout out to Megan
August 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you received excellent customer service and are delighted with the work. We'll pass along your kind words to the team, especially regarding the communication. Thank you.
Fix Auto Basingstoke.
Excellent service
Courteous, professional drivers. Faultless repairs. Car nicely cleaned. Well done, great job.
August 21, 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had a positive experience with our courteous drivers and faultless repairs. We appreciate your kind words and thank you for your feedback!
Fix Auto Basingstoke
The Fix Auto team were fantastic
The Fix Auto team were fantastic. Very efficient, great communication and super friendly team to deal with.
August 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding our team's efficiency, communication, and friendliness. Thank you!
Fix Auto Basingstoke.
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