Fix Auto UK - Fix Auto Bristol North Reviews 164

Fast efficient and friendly service

Two days late in completing the repair. Didn't contact me. I had to ring them to find out. My rear bumper was replaced but they then put the cracked rear number plate back on! It wasn't part of the insurance claim but I would have thought they could have replaced it in the £2700 bill - ornat the very least rung me and asked if I would like a new one. Repair seems okay but customer care minimal. Seems very expensive as well for the insurance company. Someone hit mencar while parked and drove away. I thought I might get a new number plate at least for my £325 excess but no.

Quick and fast repair and was very helpful when I called for updates.

excellent job done

Excellent repair job. Staff efficient and professional. Catered for my need in delivering my car back to me when not able to collect. Would recommend highly

Kept me informed at all times. Young lady on reception most helpful. Had to return repaired car with a small problem which was dealt with quickly and professionally. I would add parking is nightmare.

What a great company to deal with. Exceptional service from start to finish. Every member of staff that I encountered was friendly, helpful and professional. The work done on my car was done efficiently and wel within the time scale given, leaving my car like new. A total valet was unexpected but most appreciated. I will definitely use them again if I have to. I highly recommend.

I had a very professional experience. The team at the Gloucester Road branch was really helpful and I would definitely use this business again thank you everyone x

dealing with professional people made it a stress free experience ....many thanks

Absolutely brilliant, good communication, no hassle and a great repair. What more do you need.

The staff were helpful and polite. My car looks good as new . I would certainly recommend them.

Superb service made possible by the very competent and friendly staff

The situation dragged on a little because of the delivery of a part but Conner was very helpful and supportive.i believe he did everything to make it run smoothly.very polite and friendly.

Busy place and friendly staff. Dropped the car off on the Monday and collected the following Tuesday, a slight delay on the delivery of new trim required. Was kept updated as were the courtesy car company. Work done looks top notch and an unexpected courtesy valet…fair play!

I am so impressed with the whole experience we had at Fix Auto Bristol.
My daughters car was hit by flying debris whilst driving which unfortunately caused a lot of damage. There was no third party to claim from so we called our insurance company, Aviva, to report the incident. They gave us a list of local repairers and we chose Fix Auto Bristol North due to a previous positive experience with them. I received a call from Connor a few days later to book the initial inspection appointment. I met with Mike who assessed the damage and he was able to get the repair booked straight away as we did not require a courtesy car. I was kept up to date with the progress of the work by text and email. Six days later, I received a call from Connor to say the car was ready to be collected. From our insurance company to the team at Fix Auto the process was straight forward and fuss free from start to finish. The quality of the repair work is excellent too. I enjoyed a chat with Connor and Lisa when collecting the car - they are really lovely people and a credit to you there. Obviously, we hope not to need your services again but would choose your team and highly recommend you to others.

Excellent customer service, very reassuring to a nervous customer. Connor was very kind as were the fellas that collected/returned my vehicle. Very quick repair. Very good all round. Thank you all. Joanna

Poor communication and didn't complete the job well so had to have a part redone which meant taking time out of work twice as not open on the weekend.

Outstanding customer service from Fix Auto Bristol and was particularly impressed by Connor T. Connor was professional, polite, efficient and helpful. He is a great representative for the company and gives you confidence. Highly recommended for customer care and service.