Fix Auto have done a fantastic job in communicating and keeping me up to date on the progress of my car and with a slight issue when collecting soon solved the problem. Courtesy car was automatic as r... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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The office staff listened to me because I hadn’t wanted an automatic courtesy car and sent me a lovely little car to use whilst my car was repaired. The gentleman who collected and delivered the my ca... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Great service Friendly helpfull staff Our door was fixed and also came back clean too Couldn’t fault this company Would be recommending
Company replied
Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
256 reviews
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Great service
Great service
Friendly helpfull staff
Our door was fixed and also came back clean too
Couldn’t fault this company
Would be recommending
September 21, 2026
Reply from Fix Auto UK - Fix Auto Chelmsford
Chloe Henson,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our friendly team, enjoyed the quality of the door repair, and appreciated receiving your vehicle back clean. Your kind words and recommendation mean a lot to us.
Fix Auto UK
Fix Auto have done a fantastic job in…
Fix Auto have done a fantastic job in communicating and keeping me up to date on the progress of my car and with a slight issue when collecting soon solved the problem. Courtesy car was automatic as requested. All round would use this company again
October 2, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Mr Murphy,
We are delighted to hear that you had a great overall experience with our service. It is wonderful to know our communication kept you informed, that your request for a specific type of replacement vehicle was met, and that our team quickly resolved the minor collection issue for you. Thank you for your kind feedback and for choosing to use us again in the future.
Fix Auto UK
The company kept me informed on the…
The company kept me informed on the progress of my vehicle repair.
September 28, 2026
Reply from Fix Auto UK - Fix Auto Chelmsford
Steven,
We're so glad we kept you informed about your vehicle's repair progress. Thank you for your kind words!
Fix Auto UK
Great work and customer service can…
Great work and customer service can still notice a light scuff on right side Lower bumper grid. Just hoping it will be ok end of lease .
September 16, 2026
Reply from Fix Auto UK - Fix Auto Chelmsford
stuart collier,
Thank you for your kind words about our work and customer service. We’re pleased to hear you had a positive experience.
Regarding the light scuff on the right side of the lower bumper grille, we hope everything is fine at the end of your lease. If you have any concerns, please don’t hesitate to get in touch with our team and we’ll be happy to help.
Excellent service
Excellent service. Repairs carried out promptly. Replacement vehicle was a lot smaller than insured vehicle but not sure if that was Fix Autos fault or not!
September 2, 2026
Reply from Fix Auto UK - Fix Auto Chelmsford
Tom,
We're so glad to hear about your excellent service and prompt repairs. We appreciate your feedback regarding the replacement vehicle.
Fix Auto UK
Fix Auto is our go to company
Fix Auto is our go to company. They always manage to fit us in and do a great job. We have a fleet of minibuses which frequently get damaged so we use them a lot and I wouldn't go anywhere else. The staff are always friendly and help whenever they can.
August 25, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Mel Gleeson,
We're so pleased to hear that we are your go-to company and that you consistently have positive experiences with our team. It's wonderful to know that our staff's friendliness and helpfulness are appreciated, and we value your continued trust in us for your fleet of minibuses.
Fix Auto UK
Fix Auto is our go to company
Fix Auto is our go to company for our fleet of minibuses. We use them quite frequently due to the number vehicles we have. They are always happy to fit us in and we have never had a cause for complaint.
August 25, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Mel Gleeson,
We appreciate you taking the time to leave us a review! We're happy to hear that we are your go-to company for your fleet and that you've always been satisfied with our service.
Fix Auto UK
Autofix fixed my car!
Autofix fixed the paint and scuff marks on my car, caused by an impatient driver undertaking my car. Very pleased with the finished repair and Autofix cleaned the outside and inside of my car too!
Staff friendly, polite and professional.
August 21, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Dear Patricia,
We're so pleased to hear that we could restore your car's paint and remove the scuff marks to your satisfaction. It's wonderful to know you appreciated the extra cleaning, and our friendly, polite, and professional staff.
Fix Auto UK
The office staff listened to me because…
The office staff listened to me because I hadn’t wanted an automatic courtesy car and sent me a lovely little car to use whilst my car was repaired. The gentleman who collected and delivered the my car back to me were really nice and friendly. The actual repair was amazing and you would never know that I had a collision. Thank you Fix Auto Chelmsford!
August 20, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Dear Lydia,
We are so pleased to hear about your positive experience with us! It's wonderful that our staff listened to your preferences regarding the courtesy car and that you found our collection and delivery team to be nice and friendly. We're especially delighted that the repair was amazing and that your car looks as good as new.
Fix Auto UK
All boxes ticked
Delighted with the seemless way the team firstly communicated via my insurance company, then completed the work quickly, efficiently and with great care and attention. I threw a few curve balls at them to the fair and they responded quickly and positively. Could not be happier.
August 5, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Neil Patrick ,
Thank you for your wonderful review! We are so pleased to hear that our team communicated seamlessly and completed the work quickly, efficiently, and with great care. It's fantastic to know we responded positively to your requests.
Fix Auto UK
Fantastic service from start to finish
Fantastic service from start to finish. High quality work. They go 'the extra mile' to get everything just perfect. Very pleased with every aspect of their service.
August 14, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
martin davy,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you were pleased with every aspect of our service and that our team went the extra mile to achieve perfection.
Thank you for your positive feedback!
Reply from Fix Auto UK - Fix Auto Chelmsford
Jennie Fry,
We are so pleased to hear you had such a positive experience with our service. Thank you for taking the time to share your kind words!
Fix Auto UK
Very pleased with Fix Auto UK at…
Very pleased with Fix Auto UK at Chelmsford. The car was repaired to a very high standard and they updated me regularly with how things were going.
It took less than 2 weeks for the repair to be completed.
Whilst I never chose Fix Auto, it was my insurance company, I would have no hesitation in recommending them to family and friends.
July 28, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hello Ray,
Thank you for your wonderful 5-star review. We are so pleased to hear that your car was repaired to a very high standard and that we kept you updated regularly. We truly appreciate your recommendation to family and friends.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
A fast and efficient service
A fast and efficient service. From the moment they contacted me I didn’t have to do anything they cover all aspects. Everything was completed quickly and they kept me well informed throughout. All the employees I spoke to were professional and helpful. I’m truly grateful for their time and effort
July 27, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Mr Thompson,
Thank you for your wonderful review! We are so pleased to hear that our service was fast and efficient, and that we kept you well informed throughout the process. It's great to know our employees were professional and helpful.
Fix Auto UK
Great service
Great service - called me to collect my damaged car and got it back in a week - very friendly and great communication - no hassle at all
July 27, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Claradona ,
We are so pleased to hear you received great service and that we were able to get your car back to you so quickly. Thank you for your kind words about our communication!
Fix Auto UK
The courtesy car was delivered and…
The courtesy car was delivered and collected from my home when my vehicle was picked up/dropped off.
This made it really easy for me. The driver was prompt, friendly and courteous. The office staff were very helpful when I called for an update.
The repair is pefect and the car came back much cleaner!
Excellent service - I totally recommend.
July 21, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hello Christine Stokes,
We're so pleased to hear that the collection and delivery service made things easy for you. It's wonderful that our driver was prompt and courteous, and that our office staff were helpful. We're delighted you're happy with the perfect repair and the cleanliness of your car. Thank you for your recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
First visit to Fix Auto
First visit to Fix Auto. I went in with an issue, which the chap looked at, worked out the simple fix I’d been too dim to notice myself, and he just fixed it by grabbing a couple of nuts and screwing it back together. No charge. I’m booked in for a service now. Friendly service from the reception team too. Highly recommended.
July 23, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Richard,
We're delighted to hear about your positive first visit! It's wonderful that we could quickly resolve your issue with a simple fix and that you found our reception team friendly. We look forward to seeing you for your service!
Fix Auto UK
Amazing service
Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who came were so down to earth, friendly and helpful and said if I had any problems I only had to call fix auto. We were able to track our car while it was there and with in a week the work was done and my car returned to my place of work, so super convenient. Our car came back looking brand new!! I hardly recognised it! Would definitely use this company again if we needed to and would definitely recommend. Thank you.
July 15, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Ju,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our service, from the convenient vehicle pickup and courtesy car to the friendly team members, made a difficult situation much easier for you. We're especially happy that your car looked brand new upon its return and that our tracking system added to your peace of mind. Thank you for your kind words and strong recommendation.
Fix Auto UK
The staff was most helpful
July 6, 2026
Reply from Fix Auto UK - Fix Auto Chelmsford
Mr Satchell,
We are so pleased to hear that our staff was helpful during your visit. We truly appreciate your positive feedback!
Fix Auto UK
The staff were everything a customer…
The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us as possible. We were treated as people not as just another customer.
July 10, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
John Harper,
We are so pleased to hear that our staff were able to provide such friendly and thoughtful support during a difficult time. It's wonderful that you felt treated as an individual, not just another customer. Thank you for your kind words.
Fix Auto UK
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