I recently had a dent repaired on my car door and I’m genuinely so impressed with the quality of the work. The repair was carried out to an incredibly high standard — you honestly wouldn’t even know... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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See what reviewers are saying
Fix Auto were great from the moment we contacted them. They came back to us quickly to find out more about the services we required and then sent us a quotation within 24 hours. They kept us up to dat... See more
Company replied
Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answ... See more
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.5
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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First class all round.
October 20, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you had a good experience and happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Car was fixed ok but customer service…
Car was fixed ok but customer service was bad. I had to chase to find out info on my car and person on the other end of the phone (don’t know her name) was so rude and sarcastic, spoke to me like I was an idiot. Car came back dirty inside, which is not how I was when they took it away to be repaired.
October 21, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re very sorry to hear about the issues you faced with our communication and the condition of your car on return —I hope after speaking on the phone with yourself we have managed to put your worries at rest.
This is certainly not the level of service we aim to provide. We appreciate you letting us know. Feedback like this helps us improve. As we have already mentioned, we will be reviewing this with our team to ensure it doesn’t happen again.
Fix Auto Chelmsford
Impossible to get hold of initially
Impossible to get hold of initially, and unresponsive, but brilliant once they got to the stage of collecting and mending the car
October 20, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re really pleased to hear that you were happy with the repair work and the final result. Were sorry to hear about the initial struggles contacting the claims team, this is not a service we look to provide and we will look into ensuring we improve our communication and response times.
We really appreciate your patience and understanding, and we’re glad we could get everything sorted for you in the end.
Thanks for your feedback.
Fix Auto Chelmsford
I was very satisfied with the standard…
I was very satisfied with the standard of workmanship and the way in which Fix Auto dealt with the repair
October 13, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the repairs and service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
The repairs were excellent but…
The repairs were excellent but communication could have better. Very pleasant staff though. 👍
September 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the repairs but apologies that you feel communication could have been better. We will look into this and going forward make sure communication is 100%
Have a great day.
Kind Regards,
Fix auto Chelmsford
Easy to deal with and always available
Easy to deal with and always available. Did an exceptional repair
July 14, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
What is happening with the vehicle & when being returned
Check vehicle before leaving garage and returning to customer.
Staff should be polite and keep customers updated with progress.
Kim & Jackie went out of there way to help, whereas Courtney and mark were down right rude.
June 27, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. All maters will be looked in to but please feel free to reach out to us directly on 01245265264.
Kind Regards,
Fix Auto Chelmsford
Excellent service from start to finish
Excellent service from start to finish. Had a broken rear light fitting that needed replacing and some slight bumper work needed. Arranged to drop off at 8am, was ready to collect at 2pm, the same day. They also did an unexpected valeting of my car (both inside and out), which was a nice gesture.
Nice, friendly and helpful staff, and a fair price for the work done, so very pleased to recommend Fix Auto Chelmsford.
June 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford
Quick and efficient my car was repaired…
Quick and efficient my car was repaired in 2 weeks, I had a courtesy car dropped off to me and my car returned to me when it was completed.
The staff are really friendly and very helpful.
June 12, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, feedback like yours, helps us grow and continue to help our clients.
Kind Regards,
Fix Auto Chelmsford
If I could give nothing for a review I…
If I could give nothing for a review I would! One of the worst places I have ever experienced. Not only did I receive no contact what so ever about my car and the repairs the attitudes of the staff at Chelmsford is disgusting! Telling lies and not doing their job. Had a loan car after waiting nearly 4 days and was the worse loan car I have ever driven! Made a complaint about the handbrake and was told “can’t do anything about it”. Absolute disgusting customer service would strongly recommend never using them!
May 7, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Charlotte,
Thank you for your feedback. I am truly sorry to hear about your bad experience with us. This is not something we take lightly and certainly not the level of service we aim to provide our customers.
I would like to apologise for any distress that may have been incurred during the repair process. I will endeavour to ensure these issues you experienced will not happen again and that further training is issued to the correct departments.
I will contact you personally to ensure I am fully aware of all your concerns.
Kind Regards,
Paul Shelton
Great professional work
Great professional work. Excellent customer service. Friendly staff. Kept up to date with the progress of my car. Very happy. Would recommend to friends.
April 28, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi James,
Thank you for taking the time to leave us a 5 star review. We're glad you had a positive experience with us and happy with the repairs done to your car.
Kind Regards,
Fix Auto Chelmsford
Good, honest communication
I only had minor repairs but it was a great experience. I ended up speaking with about 5 different people and each one communicated well, knew their expertise. There was no one trying to fake it.
May 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you had a positive experience with us and we will be sure to share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
First time using this company and…
First time using this company and overall very happy with the service, my car looks brand new like nothing ever happened, blended paint perfectly.
April 25, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We appreciate you taking the time to share your positive experience and we will share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Stephen,
Thank you for taking the time to leave us a 5 star review.
We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Lovely company
Lovely company, great service, perfect repair. Friendly staff. Would highly recommend xx
February 28, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Colette,
Thank you for taking the time to leave us a review.
we're glad you're happy with the service. I will pass to the rest of the team.
Kind regards,
Fix Auto Chelmsford
Great Service
The second time we have used these guys in the past 4 months, both after accidents and through insurance. Communication excellent and service/repair provided top draw. Thank you
February 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Afternoon Sarah,
Thank you for taking the time to leave us such a positive review.
We are glad you're happy with the repair and service you have received.
I will pass this to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Really helpful company very efficient…
Really helpful company very efficient and helpful through the whole process of collecting the car to keeping me updated about the progress
Great repairs carried out
February 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Have a great day!
Kind Regards,
Fix Auto Braintree
They repaired my vehicle to high…
They repaired my vehicle to high standards and ever quickly. I would definitely recommend friends and family about them.
February 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Tom,
Thank you for your kind words and 5 star review. We're glad you're happy with the repairs to your vehicle. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
I will pass your feedback to the rest of the team.
Kind Regards,
Fix Auto Braintree
Everything from first contact
Everything from first contact, to picking up my car, fixing it and then delivering my car back to me. Was fast easy and seamless, well done to all involved 👏
January 15, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Martin,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
learning lessons
This is the first time I've had to use Fix Auto, or any body shop come to that, so I didn`t know what to expect. The repair didn`t take long, it just seemed that way. I was delighted with the repair, there`s some clever people in that body shop. The only thing with me, the curtesy car provided was quite a bit bigger than my Nissan Micra, would have liked an equivalent size.
December 15, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Peter,
Thank you for taking the time to leave us a review.
We are sorry to hear that the courtesy car provided was a bit too big for you but glad you're happy with the repairs completed on your car.
We will share the feedback with the rest of the team.
Have a great day!
Kind Regards,
Fix Auto Chelmsford
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