The office staff listened to me because I hadn’t wanted an automatic courtesy car and sent me a lovely little car to use whilst my car was repaired. The gentleman who collected and delivered the my ca... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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Autofix fixed the paint and scuff marks on my car, caused by an impatient driver undertaking my car. Very pleased with the finished repair and Autofix cleaned the outside and inside of my car too!... See more
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Delighted with the seemless way the team firstly communicated via my insurance company, then completed the work quickly, efficiently and with great care and attention. I threw a few curve balls at th... See more
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
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Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
251 reviews
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Very friendly helpful service
Very friendly helpful service. Showed Raj the scratch on my car, caused by someone nearly forcing us off the road, expecting to have to make an appointment to book the car in but he said he could polish it out which he did there and then. Scratch disappeared like magic and no fee. Amazing and will recommend Fix Auto to friends and family. Thank you.
November 28, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and we are pleased the scratch on your car was able to be polished out without having to be booked into the workshop.
Thank you for taking the time to leave us feedback.
Kind Regards,
Fix Auto Chelmsford
Did a brilliant job on the car
Did a brilliant job on the car, collection and re-delivery easy and on time, kept us informed along the way.
Decent courtesy car too.
November 14, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us feedback of your positive experience with us.
We're pleased to hear you're satisfied with the service provided and i will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
First class all round.
October 20, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you had a good experience and happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Car was fixed ok but customer service…
Car was fixed ok but customer service was bad. I had to chase to find out info on my car and person on the other end of the phone (don’t know her name) was so rude and sarcastic, spoke to me like I was an idiot. Car came back dirty inside, which is not how I was when they took it away to be repaired.
October 21, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re very sorry to hear about the issues you faced with our communication and the condition of your car on return —I hope after speaking on the phone with yourself we have managed to put your worries at rest.
This is certainly not the level of service we aim to provide. We appreciate you letting us know. Feedback like this helps us improve. As we have already mentioned, we will be reviewing this with our team to ensure it doesn’t happen again.
Fix Auto Chelmsford
Impossible to get hold of initially
Impossible to get hold of initially, and unresponsive, but brilliant once they got to the stage of collecting and mending the car
October 20, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re really pleased to hear that you were happy with the repair work and the final result. Were sorry to hear about the initial struggles contacting the claims team, this is not a service we look to provide and we will look into ensuring we improve our communication and response times.
We really appreciate your patience and understanding, and we’re glad we could get everything sorted for you in the end.
Thanks for your feedback.
Fix Auto Chelmsford
I was very satisfied with the standard…
I was very satisfied with the standard of workmanship and the way in which Fix Auto dealt with the repair
October 13, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the repairs and service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
The repairs were excellent but…
The repairs were excellent but communication could have better. Very pleasant staff though. 👍
September 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the repairs but apologies that you feel communication could have been better. We will look into this and going forward make sure communication is 100%
Have a great day.
Kind Regards,
Fix auto Chelmsford
Easy to deal with and always available
Easy to deal with and always available. Did an exceptional repair
July 14, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
What is happening with the vehicle & when being returned
Check vehicle before leaving garage and returning to customer.
Staff should be polite and keep customers updated with progress.
Kim & Jackie went out of there way to help, whereas Courtney and mark were down right rude.
June 27, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. All maters will be looked in to but please feel free to reach out to us directly on 01245265264.
Kind Regards,
Fix Auto Chelmsford
Excellent service from start to finish
Excellent service from start to finish. Had a broken rear light fitting that needed replacing and some slight bumper work needed. Arranged to drop off at 8am, was ready to collect at 2pm, the same day. They also did an unexpected valeting of my car (both inside and out), which was a nice gesture.
Nice, friendly and helpful staff, and a fair price for the work done, so very pleased to recommend Fix Auto Chelmsford.
June 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford
Quick and efficient my car was repaired…
Quick and efficient my car was repaired in 2 weeks, I had a courtesy car dropped off to me and my car returned to me when it was completed.
The staff are really friendly and very helpful.
June 12, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, feedback like yours, helps us grow and continue to help our clients.
Kind Regards,
Fix Auto Chelmsford
If I could give nothing for a review I…
If I could give nothing for a review I would! One of the worst places I have ever experienced. Not only did I receive no contact what so ever about my car and the repairs the attitudes of the staff at Chelmsford is disgusting! Telling lies and not doing their job. Had a loan car after waiting nearly 4 days and was the worse loan car I have ever driven! Made a complaint about the handbrake and was told “can’t do anything about it”. Absolute disgusting customer service would strongly recommend never using them!
May 7, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Charlotte,
Thank you for your feedback. I am truly sorry to hear about your bad experience with us. This is not something we take lightly and certainly not the level of service we aim to provide our customers.
I would like to apologise for any distress that may have been incurred during the repair process. I will endeavour to ensure these issues you experienced will not happen again and that further training is issued to the correct departments.
I will contact you personally to ensure I am fully aware of all your concerns.
Kind Regards,
Paul Shelton
Great professional work
Great professional work. Excellent customer service. Friendly staff. Kept up to date with the progress of my car. Very happy. Would recommend to friends.
April 28, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi James,
Thank you for taking the time to leave us a 5 star review. We're glad you had a positive experience with us and happy with the repairs done to your car.
Kind Regards,
Fix Auto Chelmsford
Good, honest communication
I only had minor repairs but it was a great experience. I ended up speaking with about 5 different people and each one communicated well, knew their expertise. There was no one trying to fake it.
May 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you had a positive experience with us and we will be sure to share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
First time using this company and…
First time using this company and overall very happy with the service, my car looks brand new like nothing ever happened, blended paint perfectly.
April 25, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We appreciate you taking the time to share your positive experience and we will share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Stephen,
Thank you for taking the time to leave us a 5 star review.
We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Lovely company
Lovely company, great service, perfect repair. Friendly staff. Would highly recommend xx
February 28, 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Colette,
Thank you for taking the time to leave us a review.
we're glad you're happy with the service. I will pass to the rest of the team.
Kind regards,
Fix Auto Chelmsford
Great Service
The second time we have used these guys in the past 4 months, both after accidents and through insurance. Communication excellent and service/repair provided top draw. Thank you
February 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Afternoon Sarah,
Thank you for taking the time to leave us such a positive review.
We are glad you're happy with the repair and service you have received.
I will pass this to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Really helpful company very efficient…
Really helpful company very efficient and helpful through the whole process of collecting the car to keeping me updated about the progress
Great repairs carried out
February 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Have a great day!
Kind Regards,
Fix Auto Braintree
They repaired my vehicle to high…
They repaired my vehicle to high standards and ever quickly. I would definitely recommend friends and family about them.
February 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Tom,
Thank you for your kind words and 5 star review. We're glad you're happy with the repairs to your vehicle. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
I will pass your feedback to the rest of the team.
Kind Regards,
Fix Auto Braintree
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